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The Golden Bay Hotel Batam

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Jl. Bengkong Laut, Golden City, Bengkong Bengkong, Nagoya, Riau Islands Province 29433 Indonesia
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Prices are provided by our partners for one room, with variable occupancy rules as provided by the property, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Traveller (48)
Room & Suite (19)
Dining (5)
Payments made by partners impact the order of prices displayed. Room types may vary.

About

#3 of 8 Speciality lodging in Nagoya
Location
Service
Value
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HOTEL STYLE
Budget
Property amenities
Bar / lounge
Restaurant
Children Activities (Kid / Family Friendly)
Airport transportation
Laundry service
Room features
Air conditioning
20Reviews3Q+A4Room tips
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JT TJ wrote a review Nov 2021
Batam, Indonesia12 contributions5 helpful votes
+1
Super creepy and dirty, haunted establishment, they dont change your linen, and roaches are found in your room. Yuck! Arrogant front office and the reservation manager called as victor is not up to par. The staffs are definitely not trained properly and the linens were not changed at all. My hands are reddish and I bet that I was bitten badly by the mites.
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Date of stay: November 2021Trip type: Travelled solo
Room Tip: Just dont choose this hotel.
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Jess wrote a review Feb 2021
8 contributions
+1
Thank God I can have my staycation here times ( stayed around 6 times less than a month ) makes me kinda like a repeater guest, hehe. Well, my first impression of this hotel is “good” not except too much as we know they rent the room cheap due to the pandemic. No hairdryer, comb, slippers or bathrobe, the water heater unstable and licking ( you can find a room with a plastic blue shower and not the same as the original one ) , the air con is so loud and licking in some room and am fine with it. I used to order food from their room service, one night I asked a guy in reception he said it close at 11pm as written in their brochure but then I called their kitchen and the staff said they close at 10pm ( so I think their last order is at 10pm but their restaurant close at 11pm or so. Well, you better change the time in your brochure tho cs normally people don’t use your restaurant at that time either as known its a “room service” ) Then I order room service in my next stay, it was so great! Again “cheap” but gold. I told the staff to charge the food in my room bill (due to they asked for deposit payment upon check in) and she said okay, so I can enjoy their food and service. The next morning I order the same menu for my breaky, then do the same thing. Charge the payment to my room, the server said okay. BUT not so long after that a staff with a bill asked me for the payment ( I thought she came for my sign as I order the food so they have proof for their room bills record ) then I told her to just charge as last time to my room cs today I’ll do the check out anyway, then she said okay. I enjoyed my food but think about how they handle their management not consistently and still fine with it, maybe its a miss communication between them. When I check out, the receptionist cut my deposit for my room service this morning and I told her that she also need to cut more for my last night room service, then she confirm to the kitchen staff about my last night order. Walk out the hotel thinking ( how can they not manage their communication? Dont they have over handle or log book in every shift? How if the guest forgot to tell them so it will be their “lost bill”. ) Oke still fine with that, nvm. The next staycation, I came on time and they check me in on time. Not sure if they change my bedsheet or not cs it looks not fresh, lots of ants too, forgot to replace the green and white shampoo and soap, forgot to take out the old guest water bottle, forgot to clean the kettle. Well am okay maybe they are having high occupancy today. Am a hungry person, came just to sleep and eat lol. So try to order room service again but they said their out of chicken so I order from Go-Food. I called the receptionist for my shampoo and soap but didn’t mention the water, when the housekeeper came he gave me the shampoo and soap then gave him the old guest water bottle and you know what? “He is the Golden” why? He came back with 2 bottles of water so we have 4 in our rooms. What a compliment, he knew how to give a service in this hospitality industry. HOPE I REMEMBER YOUR NAME 💔 YOU ARE AMAZING AM TOUCHED!! this hotel not just can give you cheap staycation but also have excellent service ( from good impression to golden impression ) Since that I decided to came here at least once a week. I don’t care their maintenance or their goods in this covid world situation so I will not complain for that. We all know its not easy for a business to still stay, more to hospitality and tourism while all the tourists cant come in like it used to but still need to pay salaries to keep lots of people breathing, so its acceptable. As long as I can enjoy their good service am happy, so I thank God for my every short escape here. I can have food easily, good sleep and they serve me best! Well, then I extended my stay that day but I asked them to move me. I think they moved me to 401 and that best room so far am here ( no licking air con, no licking toilet, no licking shower, stable water heater, smoking room, new bed sheet as requested, available food yey) best! Have no problem till I check out, the receptionist notice my billing and cut my deposit directly, so I think they fix their communication. Yeyyyy!! Next stay, I checked in but I think she is a trainee in a white uniform ( you better bring a pen in your pocket one perpeson, so its not gonna make your guest wait so long for the check-in process) am okay still, she is learning. Then I order food but they out of stock, so the next morning I order again for breaky. My first time trying ayam geprek ( heck, its not like ayam geprek at all came with all the chopped of onions and chilies not even “digeprek” really different as their pic ) and order ayam penyet also as usual but this time the chili’s have different texture and taste ( you better follow the SOP tho ) can’t finish the food this time, sorry food but you both taste weird. Till check out the bill automatically cut from deposit. Great service for that long hair with bun receptionist. And tadaaa, today is my very very IMPRESSED-moment from “good - GOLDEN by HK dept service to OK (nahh its worse service ever) why? Guest what? Won’t put all the goods as problem before but fix this from your impolite service. This time I got a room with again not fresh sheets, there’s a gap in their sheets (inside out), towels thats just like a mat, licking toilet, water mark wall, etc. BUT what very pissed me off is THE SERVICE from a reception guy named Yudi, its so impolite. I ordered food as I used to and two girls one with a bill and the server came. Am taking ma food and one asked me for payment, I said just charge it to my deposit and she said can’t cs they wanna do a closing shift, even when I said I have no cash she will bring me an EDC machine and I said just charge it to my deposit am check out tomorrow anyway just lemme eat ma food am hungry tho its 10pm why so complicated? , my deposit is more than the food cost so whats the big deal? Then she said okay she will tell the receptionist. While am opening my food, I got a call. I thought its from the kitchen cause its has no manner he just called me and said “ good evening, for your food can’t charge from deposit “ - “ selamat malam, untuk makanannya ga bisa charge dari deposit” then I asked him “why? Its not my first time with the girl front office and no trouble at all” - “ kenapa? Saya biasanya juga gini sm mbak mbak FO pas checkout ntr di potong gaada masalah” then he said “ I will ask first “ - “ saya tanyakan dulu “ So I continue to open the food and when I want to PUT it to my mouth the phone rings, so I take it and here you go again he said, after his confirmation with her girl receptionist named mega it can’t work like that cause the deposit its for the key not food so he will send someone to my room and bring the EDC machine for the payment. Then I said, ok send then, after you called impolitely without greeting and he cut my words before am finish talk to him by saying “not greeting what? I said selamat malam already “ YO! Don’t you know what hotelier do? We sell our SERVICE! If you make someone feel inconvenient by what you do JUST KEEP QUIET AND SAY YOUR SORRY if you won’t learn then just listen its a consequence facing problem. Don’t complain or convince guest what you did right just feel sorry and learn the manners. Why should I tell you how to do conversation in a phone ? I told you if you call someone greet them not just by saying “ selamat malam “ BUT ALSO tell your position and tell your guest your sorry by bothering their time. Here “ halo, good evening SIR/MADAM. Am sorry to BOTHER you, am YUDI from the reception would like to confirm that you just order food from our restaurant right? I would like to let you know if the payment can’t be process using the deposit cause of bla bla bla” - “ halo, selamat malam PAK/BU. Maaf menggangu waktunya, saya YUDI dari resepsion mau konfirmasi tadi ada order room service ya pak/bu? Maaf ni mau konfrimasi aja untuk pembayaran seperti belum bisa menggunakan deposit, karena deposit untuk kunci bukan room service bla bla bla” terlepas mau konfirmasi ke mega kek ke spv kek ke manager kek paling tidak ya etika berbicara nya tu di jaga. Sesuaikan sm situasi dan keadaan. And fyi : since the check in every time am here they never mention that the deposit is for the “KEY” we don’t even have key spare either. And the deposit receipt is just and always written for deposit (could be everything right? And as the experiences it could be for the food too) this time its written “DP Kamar 423” either its deposit payment 423 or down payment 423. No clue. Hope you guys fix the service so next time am here or others will not get the same treat and please fix the management communication and SOP. Be blessed cause you still have a job, do your best. Good luck!
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Date of stay: February 2021
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kkkSingapore wrote a review Jan 2020
singapore35 contributions49 helpful votes
Once checked in to the room, it smells. Not worth to stay here as hotel is run down. Toilet flushing system not working, towel look very old and the breakfast is cold. The location is far from town. Although the rate was rather cheap but the basic hotel necessities were not met. I believed that the hotel have a very low manpower as you can hardly seen any staff apart from the front office.
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Date of stay: December 2019Trip type: Travelled with family
2 Helpful votes
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Joanne wrote a review Nov 2019
Genting Highlands, Malaysia26 contributions3 helpful votes
I check in at 330pm. Unfortunately my room was still not ready. Not a problem then when I was in my room. There were no shower gel and shampoo. No towel. Until I have to ask for it. The house keeping still hesitated until I had to rise up my voice. I think the management had to do something about it. There is no coffee mix and tea bag also. Hope the around area will not disappointed me any more...
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Date of stay: November 2019Trip type: Travelled with family
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Koolfossil wrote a review Sept 2019
Singapore4 contributions
Rm no. 521 Missing shampoo and shower gel dispensers. Had to call maintenance dept to fix. Kettle malfunctioning, and the replacement one was rusty. Leaking flush that rendered the toilet area permanently flooded. On the 3rd day the flush totally stopped functioning so we had to manually spray the toilet bowl after every use! On dirst pulling off the duvet cover there rose a cloud of dust. On the 3rd day our key card got disabled and had to be revalidated at the reception. When we returned in the evening our room was still not cleaned. Breakfast was ok on the first day. Subsequent days all the cooked dishes were spicy and terribly salty. And the layout of the bathroom is really stupid. Only pro is the shuttle bus service to Nagoya Hill and BCS mall---frequent (5 trips/day) and punctual, with friendly and helpful drivers.
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Date of stay: September 2019Trip type: Travelled with family
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PRICE RANGE
USD 10 - USD 14 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaRiau Islands ProvinceRiau ArchipelagoBatamNagoya
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Frequently Asked Questions about The Golden Bay Hotel Batam
Which popular attractions are close to The Golden Bay Hotel Batam?
Nearby attractions include Davigo Brothers (4.5 km), Maha Vihara Duta Maitreya Temple (3.8 km), and Lamoist Batam City Square Mall (4.7 km).
What are some of the property amenities at The Golden Bay Hotel Batam?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and airport transportation.
What food & drink options are available at The Golden Bay Hotel Batam?
Guests can enjoy an on-site restaurant and a lounge during their stay.
What are some restaurants close to The Golden Bay Hotel Batam?
Conveniently located restaurants include Goji Kitchen & Bar, Anchor Cafe & Roastery, and Bella Italia Ristorante Italiano.
Does The Golden Bay Hotel Batam have airport transportation?
Yes, The Golden Bay Hotel Batam offers airport transportation for guests. We recommend calling ahead to confirm details.
Are there any historical sites close to The Golden Bay Hotel Batam?
Many travellers enjoy visiting Nong Isa Cemetery Complex (4.3 km).