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BEST WESTERN Roker Hotel

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729 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Roker Hotel
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Showing 722: English reviews
Level Contributor
5 reviews
3 hotel reviews
Reviewed 3 weeks ago via mobile

We stay at this hotel every November as we come for reunion weekend. Room was lovely staff on reception were great and went out of their way to help. As for the bar down stairs in the function room well could not believe that they had no brandy so we asked if they could go up stairs and get some... More 

Helpful?
Thank Lisa C
Manager184, Management Team at BEST WESTERN Roker Hotel, responded to this review

Dear Guest Thank you for your time posting a review as we do take all comments seriously and they are also shared with the team but following your initial problems regarding the lack of brandy we are pleased that our efforts were rewarded with positive feedback. Please rest assured that we have taken your constructive criticism on board and will... More 

Liverpool, United Kingdom
1 review
Reviewed 3 weeks ago

Stayed at your hotel and would like to say the two receptionists who checked me in were exceptionally helpful and catered to my every need. I think they were called Julie and Kirsty maybe but they are a credit to your company! Hotel was great , many places to eat and breakfast was really nice. All staff however really nice... More 

Helpful?
Thank Sandy20016
Manager184, Management Team at BEST WESTERN Roker Hotel, responded to this review

Dear Guest "Wow" what an amazing review on our hotel and staff. The hotel does host some amazing places to eat and drink and we are pleased that you had the opportunity to do try them when visiting our hotel, maybe next time you could same our Poetic License award winning gin that we distil on site We do appreciate... More 

Beverley, United Kingdom
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 3 weeks ago via mobile

Stayed here on business for two weeks. Great venue, nice surroundings and lovely view. Only downside was that during the first week the breakfast was a little poor (took an age to arrive and when it did it was overdone) giving me the impression it had been left in the oven and forgotten about, but marked improvement the second week.... More 

Helpful?
Thank Notyash2014
Manager184, Management Team at BEST WESTERN Roker Hotel, responded to this review

Dear Guest Thank you for your time posting a review as we do take them seriously and they are shared with the team and improvements made where necessary. Our aim is to improve always where necessary and therefore your comments are valuable and being looked upon. Please accept our sincerest appreciation for bringing your views to us for it is... More 

Sunderland, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 weeks ago via mobile

Great offer on in October for buy one get one free on afternoon tea, such a great deal. The food was great and had loads left to take away too. Being veggie they happily catered to what I wanted, would highly recommend. Always looked after very well by waitress named Andrea, always very friendly and great service.

Helpful?
Thank Sonya B
Manager184, Management Team at BEST WESTERN Roker Hotel, responded to this review

Dear Guest Thank you for talking the time to review our hotel and we are pleased you enjoyed your afternoon tea and can assure you we will pass you feedback to Andrea. Our tea rooms located in the hotel hosts wonderful sea view and is an ideal location for a leisurely afternoon, maybe next time you can enjoy our festive... More 

Peterlee, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago

This place was perfect for an overnight stay and I could not fault this hotel at all. Staff were very friendly and helpful. The location was perfect and the breakfast was lovely as well. Would definitely return and recommended!

Helpful?
Thank Wioletta1979
Manager184, Management Team at BEST WESTERN Roker Hotel, responded to this review

Dear Guest Thank you for your kind works and it is good to know that the teams hard work is appreciated. We do work tirelessly and listen to our guests to improve our services and it is fantastic to have your recognition. Yours comments are the best reward our team can wish for. We look forward to your next visit... More 

Crowthorne, United Kingdom
1 review
Reviewed 3 weeks ago

Had a lovely romantic trip away with my partner. Room was spotless and modern and we had a super weekend. Staff were very friendly and couldn't have done more for us, and knowledgeable too on the local area. Great location - would definitely come back in warmer weather to enjoy the beach.

Helpful?
Thank HKerry123
Manager184, Management Team at BEST WESTERN Roker Hotel, responded to this review

Dear Guest Thank you for your wonderful review of our hotel and staff and we look forward to welcoming you back in future months to enjoy the wonderful sea front that we are all so proud of here in Sunderland. We can assure you we will share your feedback with our team and look forward to hosting a visit from... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 weeks ago via mobile

Booked an overnight stay as a treat fot me and my partner. This hotel was one of the best we have stayed in! Despite a problem at booking.com's end, Stephanie on reception was more than helpful and checked us in for that day. On arrival at the room we were wowed by how clean, spacious and tasteful it was. The... More 

Helpful?
Thank Citybreaksenthusiast
Manager184, Management Team at BEST WESTERN Roker Hotel, responded to this review

Dear Guest We are pleased to read your review and that you and your partner enjoyed your stay with us. The hotel has a variety of places to eat and drink and hosts a very popular bar named Poetic License which attracts not only local customers but is a destination bar and hosts visitors from all over the region. We... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago

Great place, great staff. Fab location right on the sea front. Depending how long your there for, good variety also. 'Let there be crumbs' great for afternoon tea etc. nice cocktail bar & italian restaturant. look forward to returning.

Helpful?
Thank newtp
Manager184, Management Team at BEST WESTERN Roker Hotel, responded to this review

Dear Guest Thank you for taking time to post a review and we would also like to thank you for the positive feedback and are pleased we were able to impress you. We look forward to your next visit and hopefully impress you once more. Yours sincerely Management Team More 

Stockton-on-Tees, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 weeks ago via mobile

When me and my partner arrived at the hotel, we were amazed at how close the hotel was to the beach! The hotel itself is lovely and clean and very quiet on a night time. The staff are very friendly and helpful. We would definitely stay here again.

Helpful?
Thank ellietate9
Manager184, Management Team at BEST WESTERN Roker Hotel, responded to this review

Dear Guest Your feedback is greatly appreciated and so are your positive comments on the BEST WESTERN Roker Hotel and we are naturally grateful for your recognition. We are extremely fortunate with our location but the city is only a short 10 minute journey from us for those guests wanting a wonderful shopping experience. We look forward to seeing you... More 

Sandhurst, United Kingdom
Level Contributor
8 reviews
Reviewed 3 weeks ago

Went to the Roker Hotel bar for a few drinks with friends. Excellent friendly staff and very attentive. Amazing cocktails and great to know that the Poetic Licence Gin is made "in house". Great location overlooking the sea too. Will definitely be going there again when back in the area.

Helpful?
Thank Paul A
Manager184, Management Team at BEST WESTERN Roker Hotel, responded to this review

Dear Guest We are really pleased you enjoyed you visit to Poetic License which is home to our distillery for our award winning gin. Thank you for taking the time to review our hotel and look forward to welcoming you back to our hotel soon Best Wishes Management Team More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Beachfront
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Italian Farmhouse Sunderland
Italian Farmhouse Sunderland
Cuisines: Italian, Pizza
Let There Be Crumbs
Let There Be Crumbs
Cuisines: Cafe, British
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Room Service
  • Banquet Room
Official Description (provided by the hotel)
Best Western Roker Hotel is situated overlooking the North Sea & Roker Pier. Boasting 43 boutique style bedrooms and 2 function venues for events for up to 350 people, suitable for weddings, corporate dinners, charity events, christenings and much more, we also house three bustling eating and drinking establishments. Open to residents and non-residents alike Let There Be Crumbs tearoom, Poetic License bar and Italian Farmhouse restaurant can all be enjoyed under our one roof. ... more   less 

Additional Information about BEST WESTERN Roker Hotel

Address: Roker Terrace, Sunderland SR6 9NB, England
Region: United Kingdom > England > Tyne and Wear > Sunderland
Price Range: $79 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Roker Hotel 3*
Number of rooms: 43
Reservation Options:
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Also Known As:
Best Western Sunderland
Roker Hotel Sunderland
BEST WESTERN Roker Hotel Sunderland, United Kingdom
Hotel Style:
#2 Business Hotel in Sunderland
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Roker Hotel staff and other travellers.
5 questions
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Tividale, West Midlands
6 months ago
Sunderland, United Kingdom
Stockton-on-Tees, United Kingdom

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Questions? Get answers from BEST WESTERN Roker Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Layout a little confusing. Travellers with mobility issues ought to contact hotel prior to arriving.”
 of 5 bubbles Wildeplum, 21 Nov 2016 | Read review
“We had a great room, unfortunately above bar/music, but we were asleep very quickly so no bother.”
 of 5 bubbles AliTrev2014, 15 Nov 2016 | Read review
“Executive Room With a Sea View!”
 of 5 bubbles Sandy20016, 13 Nov 2016 | Read review
“Ask for a room on top floor not in cellar !!!”
 of 5 bubbles Q5812VFjuliec, 7 Nov 2016 | Read review
“Good views of the sea at the front, quiet at the rear.”
 of 5 bubbles pautill3, 21 Oct 2016 | Read review
5 of 5
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