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HOTEL STYLE
Quaint
Luxury
Location
99/9 Village No.10 Songkhon, Kaeng Khoi 18110 Thailand
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The natural splendor is visually rich, healing, flowers, grass, trees, all set against a mountain. And then the luxurious, quiet, peaceful rooms, with incredible detail, design, make the stay so special. The Harmony Tea room has excellent Barista espresso, better than most five star hotels that I have been too. Petra Pool Lounge sweeping mountain views, is incredible for the sunset. I love all the flowers, yellows on one tree, two others like Japanese sakura's and bougainvillea, it's a symphony of nature.
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Date of stay: February 2023
Rooms
Location
Service
Room Tip:The suite is an incredible Oriental artful apartment. The downstairs rooms allows you to walk...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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I really got to rest. The mattress and pillows are soft like never before. The rooms are well designed and decorated. There's a lot of food to choose from, very diverse. There's also a Buddha room to meditate in. I want to go again because I haven't tried the spa and massage. There's also aromatic perfumes nearby. Less than half an hour went in. Came out and my life changed.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pristine Deluxe พริสทีนดีลักซ์, Charisma Premier Deluxe คาริสมา พรีเมียร์ดีลักซ์ และ The Soul Suite เดอะโซลสวีท การตกแต่งห้องพักล้วนออกแบบได้อย่างลงตัวมีการผสมผสานกลิ่นอายของอารยธรรมตะวันออกผสานเข้ากับความทันสมัยได้อย่างงดงามและลงตัว ต้องบอกว่าสมบูรณ์แบบและเหมาะสมในทุกมิติกับรีสอร์ตคุณภาพสูงสไตล์ Luxury Wellness and mindfulness
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The customer is always wrong here. The are some bad staffs here who are dishonest and full of greed. The manager handles customer issues unprofessionally. We were here for a Kids’ Camp that was somehow affiliated with the hotel, everything was nice and pleasant until checkout. Because the camp ended late, we had to checkout of our room first, and then wait around in the café for our kid. I had bought some unique chocolates from the States on my recent business trip to distribute to some of the kids in this camp. On checkout, l left the chocolates in the fridge. While at the café, I realized that and went to the reception to ask for my forgotten chocolates. After some calls, they returned my bag of goodies. A lot of my chocolates were gone!! All my white Kit Kats, something special and not found in Thailand, were gone. All that were left were the white Reese’s and a couple of white Hershey’s. I voiced this out to the manager and she insisted strongly that was what was in my fridge, and no staff of theirs would have consumed them. Personally, I think the staffs had consumed them. Kit Kat is well known with locals, so are Hershy’s. Reese’s with peanut butter is not really heard of, and not the liking of the folks here so they were left alone. These were my comments to the manager, but she still strongly insisted that no one consumed or took my chocolates. The debate went on and she doubted me all the way. What kind of a customer facing manager is this??? I admire her ethics of protecting her staffs, but at the expense of shooting down the customer??? This behavior seems that of dodgy hotel run by people who cared less. In other hotels, issues are softened by apologies first, investigation and then some form of compensation like a free tea set or what not. The customer is always right to begin with. And if the customer is wrong, it is handled professionally to make the customer realize the mistake. The Soul ain’t no cheap hotel and one pays a lot for a night here, and yet, there was this acute dent in hospitality.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip:Don't ever forget anything when you check out of your room, you may never get it back.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Soul Resort, Owner at The Soul Resort
Responded 15 May 2024
Dear Khun klimCL, Greeting from the soul resort I hope this message finds you well. On behalf the management team. Firstly, I want to extend my sincerest apologies for any discomfort you may have experienced during your stay with us. Your comfort and well-being are of utmost importance to us, and I'm truly sorry to hear about our service this problem you've encountered. I completely understand how distressing this situation must be, and I want to assure you that we take reports like yours very seriously. Upon receiving your message. Nonetheless, please know that we are not dismissing your concerns lightly. Your comfort and our service of us are paramount to you, and we are committed to ensuring that your stay with us is as pleasant. Once again, I apologize for any inconvenience this situation may have caused. We value our service and hope to have the opportunity to welcome Khun klimCL back in the future under more favorable circumstances. Please do contact me in the future if you have plans to return to come to The soul resort. I would be happy to personally meet you and ensure a seamless stay. Yours Sincerely, Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Room Tip:Not serving alcohol except Red wine. Lovely service.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel is very nice and wonderful stay. Room is perfect and very good decorated. Service is also excellence and hope to have a chance to revisit again with my family in the future. Promotion is also good
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
AU$217 - AU$321 (Based on Average Rates for a Standard Room)
LOCATION
ThailandSaraburi ProvinceKaeng Khoi
NUMBER OF ROOMS
35
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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