Novotel Bangkok IMPACT
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Novotel Bangkok IMPACT

94 Popular Road Banmai Subdistrict, Pak Kret 11120 Thailand
Traveller (357)
Bathroom
Room & Suite (144)
Dinner buffet.
Dining (78)

View prices for your travel dates

AU$119
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.

About

4.5
#1 of 13 hotels in Pak Kret
3.9 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
4.1 of 5 bubbles
Value
Novotel Bangkok IMPACT is located in the heart of IMPACT Muang Thong Thani, the largest Exhibition and Conference facility in Thailand. This Bangkok hotel is the perfect complement to the extensive IMPACT complex, which includes a 12,000 seat arena, and over 140,000 square meters of state-of-the-art meeting, convention and exhibition space. Guests will enjoy the contemporary design, comfort, efficiency and hospitality of Novotel, all delivered with Thai grace.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Kids club
Shuttle bus service
Parking
Wifi
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Taxi service
Business Centre with Internet Access
Meeting rooms
Spa
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
ATM on site
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
4.0 of 5 stars
HOTEL STYLE
Business
Languages Spoken
English, Thai

Location

94 Popular Road Banmai Subdistrict, Pak Kret 11120 Thailand
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 59 out of 100
59
Bangkok Intl Airport
33.7 km
See all flights
Don Muang Airport
543Reviews25Q+A63Room tips

Reviews
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Detailed Reviews
Oathth wrote a review Oct 2020
Bangkok, Thailand21 contributions13 helpful votes
5.0 of 5 bubbles
As a All Accor Diamond member with Accor Plus. I received a complimentary room upgrade from a standard room to a corner suite. The hotel did call several days before my check-in date to check whether I have any special request at the hotel and even offer me a late check-out.

Arriving at the hotel was greeted by the team and check-in experience was flawless. Fast and efficient.

The room is great, air conditioner was working in a perfect condition. Welcome fruit was provided in the room also with some small gift and a chocolate. All black out curtains also ensure that you will have a great rest during your stay. However point to check is that there is a bar next to the hotel so on Friday night there will be some music noise from the bar. If you really need a rest then you might need to request the room on the north side of the hotel.

As a diamond member you will also received a complimentary coffee, tea and soft drinks during your stay from 12:00 till late and there will be a complementary socialising event in the evening.

Breakfast is also offer as buffet option or a la carte option depends on how many guest stays during that peroid. Most of The Square staff greeted me by my name which is a nice touch! Highly recommended fried rice, very rare to find a hotel restaurant that cook such a great dish. Simple but good. I also received some fruit punch during my breakfast which is reserved for Platinum or above member (I guess)

Also there is a airconditioned walk way to IMPACT which is great. A few minutes walk and you are at IMPACT already. So very convenient location.

So my overall experience with this hotel is great.
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Date of stay: September 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: Rooms on the north side are quieter.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pannathat Sodsaard, Guest Services / Front Office at Novotel Bangkok IMPACT
Responded 4 Oct 2020
Dear oathth, We glad you enjoyed your stayed with us and it has been pleasure to have you as our guest. I would like to thank you personally for your great reviews which will definitely motivate and aspiration to the team members. I am very pleased to know that you satisfy with overall our hotel service and facilities. I sincerely apologized for your inconvenience which caused by outside bar during your stayed. We are fully aware of your preference , it will be our top priority and do our best to provide you the room on North side. Thank you again for taking your time to provide positive feedback to our hotel and choosing to stay with us. We appreciate and acknowledge your frequent stays at our hotel as our loyalty member. Best Regards, Htet Aung (Ted) Duty Manager
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Felix L wrote a review Apr 2023
198 contributions54 helpful votes
4.0 of 5 bubbles
Hotel was a stone throw away from Thunder Dome and that was precisely the reason why we booked the hotel as my daughter was attending a concert at Thunder Dome (Korean pop-group was there during that particular weekend and it was packed with people). No complaints with my stay at the hotel - rooms were comfortable and clean and we stayed at the hghest floor. There were plenty of eateries and the Sky Kitchen food court at Impact Arena served affordable local Thai food. However, come Monday morning, most guests have already left that area as there were no other conventions or meeting going on that day. Transport is easy via Grab or taxis on days when there are events there but once the events are over, it may not be that convenient to book a Grab from the hotel.
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Date of stay: March 2023
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Room Tip: The other alternative hotel that is near Thunder Dome/Impact Arena is Ibis Bangkok Impact.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marisa Hanli, Guest Services / Front Office at Novotel Bangkok IMPACT
Responded 10 Apr 2023
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Kultida S. Guest Experience Manager
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Eddie M wrote a review Jan 2024
Mexico City, Mexico4 contributions
5.0 of 5 bubbles
We came very late from BKK, booked for 1 room in advance for 2 people but showed up at the Front Desk with extra people. Thanks to the very hospitable and very professional staff, Miss Nisa at the Front Desk who arranged our rooms so we all can be accommodated and not only that, she assigned us in cozy rooms, high floor with a magnificent view of the city. We are so grateful for Nisa's help that she even made a way to arrange our rooms beside each other. We would never forget how happy we were because of that. Also, we would like to commend Beer of 145 Bar & Restaurant. We know we showed up almost closing time but Beer with a sweet smile accommodated us and we had the best steak and salmon which was superb and the best we ever had! Thanks Miss Beer annd the chefs of 145. Overall, we enjoyed our stay and we definitely would love to stay again. More power & God Bless! -Eddie Morris & Jeng Batoy
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Date of stay: December 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: Steak in the 145 Restaurant... The best!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Celestecelest wrote a review Aug 2022
Worldwide1 contribution
1.0 of 5 bubbles
Booked this hotel based on old reviews, they probably used to be good but this is not the case anymore. They are old rooms and not being well maintained that is more inferior than any 3 stars hotel. The air-condition for the building broke down, when we came back it was warm and pitched dark, there was only potable light leading to escalator, for a moment I thought I was in a haunted mansion. Went back to my room, air-conditioning for my room was not functioning as well and the room was humid and warm, temperature was 30 degree or more. No effort from concierge to inform us about this issue and I had to call the reception for at least 3 times within a few hours to follow up on the issue as we couldn’t sleep at all. It was frustrating. It took almost 3 hours for them to arrange us to another level with functioning air conditioning. Had to pack our bags at 3am to move room and the staff that came to lead us to our room came without the trolley and we had to hand carry our bags as we were there staying for 2 nights. Don’t expect any staff greeting in this hotel which supposed to be 4 stars; all staffs are extremely unfriendly, not just towards me but towards other guests as well. They have no initiative for recovery even when I checked out, there wasn’t a single apology for all the inconvenience caused. They were pretentious in taking down my email but nothing came in. For this price, you can probably get a much better hotel with proper basic facilities and services elsewhere in bangkok. If you need to be in Impact by any chance, give Ibis few steps down the road a try instead as Novotel hotel is disaster. Gave Novotel my first try but it will also be my last.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marisa Hanli, Guest Services / Front Office at Novotel Bangkok IMPACT
Responded 26 Aug 2022
Dear Celesteceleste, Thank you very much for sharing your experience at the Novotel Bangkok Impact. Please accept my apologies for the incident that occurred during your stay, and made your experience did not meet your expectations; please allow me to express my sincerest apologies once again. we strive to provide a superior service experience for every customers; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marisa Hanli Front Office Manager
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lisabrummel wrote a review Oct 2023
Noosaville, Australia47 contributions29 helpful votes
5.0 of 5 bubbles
I stayed at Novotel Impact at the beginning of September and was impressed by the staff the moment I arrived. My room was large, very clean and comfortable and I was able to access it at 11am after contacting the hotel earlier to inform them I had an early flight arrival. The housekeeping manager even arrived to check that everything was in order.
The hotel has great facilities and the spa is fantastic, The ladies really know how to give a good massage. The restaurant also served the best green curry.
I came on business and needed to change hotel mid stay, the front of house staff were amazing, they found me the closest Novotel to where I needed to be and arranged a refund of my prepaid booking.
This hotel is too far out if you want to be going into Bangkok to sightsee but it does have great shopping with the brand discount stores located here. If you are coming on business to the exhibition centre or for an event, it is a great place to stay.
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Review collected in partnership with Accorhotels.com
Date of stay: September 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kultida Sukapornchai, Guest Services / Front Office at Novotel Bangkok IMPACT
Responded 3 Oct 2023
Dear Lisa Brummel, We very much appreciate your comments regarding your stay at the Novotel Bangkok Impact. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kultida S. Guest Experience Manager
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ks c wrote a review 12 May
Seoul, South Korea53 contributions40 helpful votes
2.0 of 5 bubbles
This hotel is the only decent hotel with direct access to the Convention center, so very convenient location-wise.
Maybe that is why the hotel pays less attention to those details that really matter.
like the moldy smell coming out from the A/C vents.
During my 6 day stay, the hotel used a lot of air freshners to cover this smell, but that does not really resolve the root problem and air freshners can give really bad headaches.
I would like to return to this hotel, because of its location, I hope the hotel will be able to do something to improve the air quality situation in the room.
Another improvement would be the room lighting. The lights were so dim, it was challenging to do things like putting on makeup.
Staff service is good, breakfast is decent and the gym small but clean.
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Date of stay: May 2024
3.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aura wrote a review July 2023
163 contributions67 helpful votes
+1
4.0 of 5 bubbles
It is a comfortable hotel adjunct to Impact. However, it is far away from the city center. To make more use of the room, more mirrors apart from inside the toilet and improvement with lighting are needed. Breakfast was good but can have more variety. It is convenient if you have a meeting at Impact but I would not recommend to stay here for sightseeing.
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Date of stay: June 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kultida Sukapornchai, Guest Services / Front Office at Novotel Bangkok IMPACT
Responded 1 Aug 2023
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Kultida S. Guest Experience Manager
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Report response as inappropriate
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srimanone wrote a review Nov 2023
Joshua Tree, California1,035 contribution462 helpful votes
4.0 of 5 bubbles
Good hotel for convention stays. Next to impact halls. Good breakfast and service. Hotel rooms very clean and housekeeping does a good job. Small bar area in lobby can be cleaned more often. Do not use taxi in front , only use grab or bolt. Be warned
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Date of stay: November 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Novotel Bangkok IMPACT, Marketing at Novotel Bangkok IMPACT
Responded 2 Dec 2023
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Kultida S. Guest Experience Manager
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Report response as inappropriate
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Mike L wrote a review Nov 2023
Tu Liem, Vietnam111 contributions57 helpful votes
5.0 of 5 bubbles
Perfectly located for attendees to exhibitions at IMPACT. Hotel service excellent. Rooms clean. Only downside is the Square "restaurant" poorly staffed in the evening and with only 3 customers the food delivery was slow. The 145 F grill closed (with no notice) for a function. Fortunately plenty of restaurant options within walking distance. Taxis to town a ripoff so book through the hotel concierge.
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Date of stay: November 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: Check in advance if the hotel restaurants are open!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Novotel Bangkok IMPACT, Marketing at Novotel Bangkok IMPACT
Responded 2 Dec 2023
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Kultida S. Guest Experience Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nic D wrote a review Feb 2020
Dunstable, United Kingdom106 contributions92 helpful votes
4.0 of 5 bubbles
Having now stayed here quite a few times I arrived, checked in and went to my room. And all was as expected.
The only thing that was in need of sorting was the loyalty scheme. I keep having lots of nights missed and after some investigation we have found that the team had inputted my details wrong but have now sorted. But the Accor group and other hotels still dont always add my nights stayed. Again after checking I am missing 47 nights. Emailed the customer services team from Accor group 2 days ago but still no reply.
The only final thing was the mosquitoes in the bar area. It definitely needs spraying and sorting. But non in my room though.
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PannathatS1, Manager at Novotel Bangkok IMPACT
Responded 11 Feb 2020
Dear 745nicd, Thank you very much for taking the time to review your experience with us and thank you for being most valued ALL Loyalty Programme. We would like to extend sincere apologize concerning the loyalty scheme that you have faced. I am pleased that despite the confusion we were able to sort this issue. Thank you for pointing out your expectations, indeed we strive to provide day by day a superior service to all our guests. We look forward to have you with us again in the near future and if I can be of any assistance please do not hesitate to contact me at H8059-GR@accor.com Best regards, Pannathat Sodsaard Guest Experience Manager
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Answer from meiselstein
Hanoi, Vietnam16 contributions7 helpful votes
I would contact the hotel ahead of time and let them know what time you are arriving. They are very accommodating.
Answer from teohth
Penang Island, Malaysia3 contributions1 helpful vote
No shuttle service. But you can take airport taxi or call taxi in front of the hotel. They go by meter rate. Reasonable pricing.
Silver asked a question Sept 2017
Australia181 contributions126 helpful votes
Is there a coin operated laundry in the hotel or nearby?
Answer from FMcKenzie
3 contributions1 helpful vote
Hi, so sorry for the late reply. No we do not, but we offer laundry service at the hotel.
Answer from FMcKenzie
3 contributions1 helpful vote
Hi Tansy, there is a free shuttle that goes around IMPACT, stopping at BeeHive and Challenger Halls. It starts running at 11.15 am until 9.20 pm, 30 to 45 mins interval. We have a schedule posted at the lobby. Otherwise, there is a paying shuttle which leaves from IMPACT to Mochit BTS station and Chatuchak market. Hotel guests can grab complimentary tickets for this shuttle from our concierge anytime during their stay. Hope this was helpful and see you soon.
Eddie M wrote a tip Jan 2024
Mexico City, Mexico4 contributions
5.0 of 5 bubbles
"Steak in the 145 Restaurant... The best!"
Read full review
Mike L wrote a tip Nov 2023
Tu Liem, Vietnam111 contributions57 helpful votes
5.0 of 5 bubbles
"Check in advance if the hotel restaurants are open!"
Read full review
Sarasate E wrote a tip Oct 2023
Bangkok, Thailand144 contributions
1.0 of 5 bubbles
"Don't stay here during weekends "
Read full review
rochelle s wrote a tip June 2023
Dubai, United Arab Emirates76 contributions17 helpful votes
5.0 of 5 bubbles
"Book in advance if you are attending a concert here . Do not think twice. It is just opposite the concert hall."
Read full review
Dan Yan wrote a tip May 2023
21 contributions
1.0 of 5 bubbles
"During Exhibition periods, not able to cope. "
Read full review
Not the right property for you?
There are more places to choose from in the Pak Kret area.
PRICE RANGE
AU$102 - AU$131 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel bangkok impact hotel nonthaburi
LOCATION
ThailandNonthaburi ProvincePak Kret
NUMBER OF ROOMS
380
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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NOVOTEL BANGKOK IMPACT (AU$102): 2024 Prices & Reviews (Pak Kret, Thailand) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Novotel Bangkok IMPACT
Which popular attractions are close to Novotel Bangkok IMPACT?
Nearby attractions include IMPACT Speed Park (0.6 km) and Outlet Square Muangthong Tani (0.5 km).
What are some of the property amenities at Novotel Bangkok IMPACT?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Novotel Bangkok IMPACT?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Novotel Bangkok IMPACT?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Novotel Bangkok IMPACT?
Yes, free parking is available to guests.
What are some restaurants close to Novotel Bangkok IMPACT?
Conveniently located restaurants include Salad Factory - BEEHIVE Lifestyle Mall, Duo Cucina Muangthong Thani, and Chuan Kitchen.
Are there opportunities to exercise at Novotel Bangkok IMPACT?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Novotel Bangkok IMPACT?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Bangkok IMPACT offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Novotel Bangkok IMPACT?
The staff speaks multiple languages, including English and Thai.
Is Novotel Bangkok IMPACT accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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