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Chapters Hotel and Restaurant

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Chapters Hotel and Restaurant
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316 Reviews from our TripAdvisor Community

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Showing 315: English reviews
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Reviewed 2 days ago NEWvia mobile

This was our second stay at chapters, We were not disappointed! After a warm welcome by the lady on reception we were guided to our room, we were in the same room as last time and again it was very clean and tidy. We dined in the restaurant and enjoyed a delicious three course meal and a few drinks. It...

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Thank Ashleigh R
MIDDLESBROUGH
Reviewed 2 days ago NEWvia mobile

I purchased a groupon for afternoon tea and was unsure what to expect. We were seated and greeted promptly by lovely staff and served our coffee, unfortunately we had just been served at the bar cold drinks too so the coffee went cold, however we we're given a fresh pot when our afternoon tea arrived. I did feel we were...

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Thank PARMO
Cockermouth, United Kingdom
Reviewed 1 week ago

The Hotel is in a great location set back off the High street with ample unrestricted free parking out front. We booked an "Executive room" and were allocated room 2 on the front, which is a light, airy spacious room with huge en suite bathroom. We did experience some overnight noise which of course the Management have no control over....

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Thank smiddy12
ChaptersTeam, General Manager at Chapters Hotel and Restaurant, responded to this review

Dear Smiddy12, Thank you for taking the time to send this review. We do appreciate all feedback - good or bad, so we can learn from any errors or issues raised. We are sorry to hear that you have not enjoyed your time with us.... I have spoken to the team regarding your comments.. The Carpet - we do apologise...

Birsay, United Kingdom
Reviewed 1 week ago

The quality of the carpets and decor drops as soon as you get passed the door to the bedrooms which gives a feel of all fur coat and no knickers to this hotel. However the room was clean and comfortable though the black mould marks on some of the shower grouting let it down a bit and is exemplorary of...

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Thank John T
ChaptersTeam, General Manager at Chapters Hotel and Restaurant, responded to this review

Dear John T Thank you for taking the time to complete this review. We do appreciate comments good or bad as we feel this is the best tool in order to improve our services and amenities. We have taken your points on board about the decor and this has been relayed to the relevant team. Our Housekeeping team have been...

Middlesbrough, United Kingdom
Reviewed 2 weeks ago via mobile

Haven't been here for a few years It was always a bit special What a shock! Pub menu very small choice Restaurant prices No atmosphere I understand it's changed hands The staff looked embarrassed All agreed will never go back

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2Thank borosmed
ChaptersTeam, General Manager at Chapters Hotel and Restaurant, responded to this review

Hello Borosmed We are sorry to hear that you did not enjoy your time with us. We do appreciate all feedback - good or bad, we take all comments on board. We're not sure as to when you visited but our menu was reduced for 2 weeks during February, whilst we had relief chefs in the kitchen to cover the...

Durham, United Kingdom
Reviewed 3 weeks ago

My husbands birthday .i mentioned it to the lady on reception,no sooner had we got in the room,she arrived with a bottle of prosecco and delightful plate of handmade chocolates and raspberries coated in chocolate artwork ,and happy birthday written in chocolate ,such a lovely gesture.We do like to stay in a particular room. Overlooking the market square .the bar...

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Thank Sandie M
ChaptersTeam, General Manager at Chapters Hotel and Restaurant, responded to this review

Hello Sandie M We are so pleased to hear that you have enjoyed your last visit with us.. I have passed your comments onto the whole team and look forward to meeting you next time you are at Chapters. Regards Jeff & The Team

Reviewed 4 weeks ago via mobile

I received a voucher for a Gourmet Night, for Xmas,our 3rd visit. Staff very welcoming & attentive. Food was amazing as always. Bubbly in the room but gorgeous petit fours now regular chocs. Paintwork very tired. Centre of bed supported by wooden post. Kept awake by constant loud creaking floorboards in corridors & other rooms. But staff & food made...

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Thank Jaccord
ChaptersTeam, General Manager at Chapters Hotel and Restaurant, responded to this review

Dear Jaccord, Thank you for taking the time to write your review of your recent stay here at Chapters.. I have passed your comments onto the whole team regarding the food and service. We do apologise with regards to the Petit Fours, there was an issue on the afternoon before your arrival and the reception team made the decision to...

Crathorne, United Kingdom
Reviewed 12 February 2017 via mobile

Celebratory family meal. 2 course restaurant meal was overall very nice. Service was good and all in a nice atmosphere relaxed atmosphere. One cause for concern is that the 'Small Chicken on the main menu came with the string still in place and had not been removed prior to cooking. The price for food and drink is in my view...

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Thank kiemicho
ChaptersTeam, General Manager at Chapters Hotel and Restaurant, responded to this review

Dear Kiemicho Thank you for taking the time to review your recent experience at Chapters Hotel. We have taken your comment on board regarding the Baby Chicken dish and have set procedures in place so this does not happen again. We are pleased to see that you did enjoy your time with us and we look forward to seeing you...

San Antonio
Reviewed 4 February 2017 via mobile

Stayed in Room 9. Very friendly staff and quaint hotel. Wifi excellent. Free breakfast that is not buffet. Pub attached with food which was excellent. No lift so beware if you have large bags. All in all a very good place to stay! Enjoyed it immensely.

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Thank Leonard O
ChaptersTeam, General Manager at Chapters Hotel and Restaurant, responded to this review

Hello Leonard O, Thank you for taking the time to review Chapters. We are over the moon to hear that you enjoyed your time with us and we look forward to seeing you again next time you visit. Being an 250 year old listed building, Chapters does come with some restrictions and spacial issues i.e nowhere for a lift to...

Reviewed 20 January 2017

The hotel is very presentable from the outside and the staff are just as friendly as you enter the reception. The room was very clean and well stocked with all the comforts you could expect from a room in most major hotel chains. The breakfast, included in the price, was very well received and included a relatively impressive choice of...

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Thank Lee M
ChaptersTeam, General Manager at Chapters Hotel and Restaurant, responded to this review

Hello Lee M Thank you for taking the time to write this great review. We are over the moon that you have enjoyed your time with us and we really do appreciate your comments We look forward to seeing you again if you are in the area again Regards Jeff & The Team

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
Official Description (provided by the hotel)
Chapters is a wonderful listed hotel full of character, dating back some 300 years. It is situated in the Market place in Stokesley, at the foot of the beautiful North Yorkshire Moors National Park. It is a favoured destination for many business travellers because of the hotel's convenient location for the Tees Valley business community, and also perfectly situated for those who wish to spend a relaxing weekend among our beautiful attractions. ... more   less 

Additional Information about Chapters Hotel and Restaurant

Address: 27 High Street | Stokesley, Stokesley TS9 5AD, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > Stokesley
Price Range: $107 - $165 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Chapters Hotel and Restaurant 3.5*
Number of rooms: 13
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Questions & Answers

Questions? Get answers from Chapters Hotel and Restaurant staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms at the front of hotel overlooking the market place”
 of 5 bubbles 184sandiem, 5 Mar 2017 | Read review
“room 14 if you can make it, great little room where none of the floor is actually level”
 of 5 bubbles ShaunWilliamB, 11 Dec 2016 | Read review
“Rooms 1, 2 & 14 are Executive rooms”
 of 5 bubbles 396sandrae, 11 Dec 2016 | Read review
“Ask about room size when booking as some will be smaller than others.”
 of 5 bubbles grimnod1, 12 Aug 2016 | Read review
“Ask for an executive room. They are quieter”
 of 5 bubbles zimmerman013, 3 Aug 2016 | Read review
5 of 5