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Novotel Lombok

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#2 of 9 Hotels in Kuta
Certificate of Excellence
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1,657 Reviews from our TripAdvisor Community

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Showing 1,091: English reviews
Perth, Australia
Reviewed 17 March 2014

Hands down a sensational location and a great hotel. Be warned not all rooms have a balcony. Beach is fab.. Food was below average.. Buffet breakfast that isn't topped so snooze you loose... Same with the themed dinner nights. Restaurant and room service staff were great, reception I found to be most unhelpful as we're the beach kiosk staff. Reluctant...

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Helpful?
Thank Angela N
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this review

Dear Angela N. Thank you for choosing Novotel Lombok to spend your holidays and for taking the time to share your experiences regarding your recent stay with us. Courtesy is the hall-mark that we always emphasize during our regular training to our staff, we are very unfortunate for this unspecific remarks. Nevertheless thank you for bringing up the subject and...

Sydney, Australia
Reviewed 17 March 2014

We ordered an airport transfer to pick us up. Our flight was delayed an hour and our driver was still standing at the airport waiting for us and he was still in a good mood and very friendly. The check in process was quick and we upgraded to a garden room (ground floor). At check in they put a 3.5M...

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Helpful?
Thank MattMonty88
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this review

Dear MattMonty88. We thank you for taking the time to share your valuable feedbacks during your recent visit at Novotel Lombok. We wish to thank you for your comments on our Food & Beverage and services as they assist us to improve for our future guests. Hopefully they did not mar your otherwise pleasant stay with us. We look forward...

Ballina, Australia
Reviewed 11 March 2014

We flew from Bali to Lombok and definitely advise to,lock or "plastic-wrap" your luggage before checking it in. We only visited Kuta but enjoyed our time there. The Novotel is very nice and the staff were very friendly and accomodating.. If surfing at Gerapuk do not take any valuables and only enough money for the day.The chilli crab is good...

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Helpful?
Thank Louise L
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this review

Dear Louise L. We appreciate and thank you for sharing your valuable feedback during your recent visit at Novotel Lombok. We hope that your trip had been enjoyable and your stay pleasant. Your kind comments will inspire us more to further improve ourselves for our valued guests. Once again thank you for sharing your feedback and for choosing Novotel Lombok...

singapore
Reviewed 11 March 2014

Just got back from a weekend there. This is probably the biggest brand-name resort nearest the airport (about 20-30mins vs 1+hr for Sengigi) ... and the beach & sand are actually quite nice (vs Sengigi from my last stay). However, this also means that it is very far from the main towns of Mataram and sengigi where the restaurants/bars etc...

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Helpful?
Thank keltzar
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this review

Dear keltzar. Thank you for choosing Novotel to spend your holidays and for taking the time to share your experiences regarding your recent stay with us. We are very glad that your trip had been enjoyable and your stay pleasant, further We thank you for your highlights and apologize for our short-comings as they assist us by pointing out areas...

York
Reviewed 9 March 2014

An easy journey from Kuala Lumpur, lovely smiley welcome and beautiful aquamarine skies. Was lovely to see this 'old' hotel fitting into the landscape, thatched roofs on the Villas, a calm tranquility pervading the atmosphere. The staff are relaxed and helpful. I stayed in the actual hotel block which was newly renovated, nice decor and facilities. The villas are beautiful...

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Helpful?
Thank Sharp-Life
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this review

Dear Sharp-Life. We thank you for giving us the opportunity to arrange room accommodation at Novotel Lombok during your recent visit and to share your experiences with regards to your stay with us. We are delighted to read that you enjoyed your stay and wish to thank you for your generous compliments on our services , facilities and team members....

toronto
Reviewed 8 March 2014

its good if you want to do nothing and relax...then it becomes too annoying to watch local children sell stuff...they are not even nice children. they wanted to sell baby turtles...only to catch them again...thats the scam. they approach you at least 4 times every day to sell stuff. they hate school and make fun of people...its as if their...

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Helpful?
Thank lil085
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this review

Dear lil085. Thank you for choosing Novotel to spend your holidays and for taking the time to share your experiences regarding your recent stay with us. We share your view point with regards to Local beach seller, the hotel itself, as part of our responsible to local community, had tried to relocate and build them a sort of night market...

Singapore, Singapore
Reviewed 8 March 2014

Novotel is placed in a bay, which makes it safe for kids' water sports. Plenty of activities are offered at the hotel in addition to the water activities, including yoga in the morning and volley ball in the evening - both on the beach. The rooms at the main building are your standard star-rated hotel rooms, which means there is...

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Helpful?
Thank Me J
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this review

Dear Me J. We appreciate and thank you for sharing your valuable feedback during your recent visit at Novotel Lombok. We hope that your trip had been enjoyable and your stay pleasant. Your kind comments on value for money at our restaurant has been shared to management team for further discussion and improvement. Once again thank you for sharing your...

Singapore, Singapore
Reviewed 1 March 2014 via mobile

Rooms and pool just perfect but food is too pricy. Beautifull sunset Beach is nice but no swim possible a pity because hotel is charming with morning cows on the beach (´good´ and ´morning´). Nevertheless people is nice and gentle but unorganized regarding activities at the hotel ( no night market neither monkey visit despite previous announcement from the hotel...

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1Thank Sofy_victor
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this review

Dear Sofy_victor. We thank you for taking the time to share your valuable feedbacks during your recent visit at Novotel Lombok. We are delighted to read that you enjoyed your stay and wish to thank you for your generous compliments on our facilities further, we also appreciate your comments on our short comings as they assist us by pointing out...

Reviewed 1 March 2014 via mobile

This resort is just amazingly beautiful . My husband and I with our 2 kids ( age 1 & 4) have spent the last 6 days relaxing at the novotel Lombok . The rooms are fantastic and very well priced we stayed in a deluxe , the food and drinks are of what I think a higher standard compared to...

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1Thank Sunnydaysfamily
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this review

Dear Sunnydaysfamily. Thank you for choosing Novotel Lombok to spend your holidays and for taking the time to share your experiences regarding your recent stay with us. We are delighted to read that you enjoyed your stay and wish to thank you for your compliments on our services, team members, products and facilities which will inspire us more to further...

Kuala Lumpur, Malaysia
Reviewed 22 February 2014

Good service, friendly people, rooms were above your normal standard. Good landscape all around the hotel. Its a place to go to relax and forget all your worries. Excellent location, however its on a short stretch of beach

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Helpful?
Thank Hilary W
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this review

Dear Hilary W. We appreciate and thank you for sharing your valuable feedback during your recent visit at Novotel Lombok. We thank you for your highlights and look forward to serving you again in the future. Warm regards.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Novotel Lombok is a 4 star resort located on the southern shore of Lombok, just 60 minutes from Mataram international airport. Featuring 102 beautiful rooms, suites, traditional Sasak and private pool villas set amongst tropical lush gardens, Novotel Lombok is the essence of relaxation and tranquility. While the children are entertained in our kids club, be pampered with a beachfront or in-spa treatment. Enjoy our four beachfront restaurants and bars, our four swimming pools and fitness centre. Enjoy entertainment and purchase local handicrafts at Novotel Lombok, along with a daily program of activities for both children and adults. Our water sports range from kayaking to scuba diving, or simple enjoy a walk along our private beach. Accommodation Options: Superior Room - King: Paradise awaits. Our Brand New Superior room is fresh and bright, combining modern and authentic decor for a breathtaking Indonesian experience. Our rooms feature LAN internet, 32" LCD TV, in-room safe, mini bar. 1 King and 1 Day bed. No Rollaway. Superior Room – Twin: Escape into tranquility. Our Brand New Superior twin room combines modern and authentic decor for a breathtaking Indonesian experience. Our rooms feature LAN internet, 32" LCD TV, in-room safe, mini bar. 2 Single and 1 Day bed. No Rollaway. Deluxe Room: Embrace freedom and calm. Our Brand New Deluxe King room is spacious and mixes modern decor, ergonomic comfort and total relaxation. Rooms are fully appointed including outdoor terrace to ensure memorable holiday. 1 King and 1 Day bed. No Rollaway. Sasak Villa 1 Bedroom: A unique experience combining relaxation and focus. Our traditional Sasak Villa treats you like a VIP, offering pool, garden or beach views. This villa showcase traditional decor and design, complimented with modern functionality. 2 adults, 1 child. Private Pool Villa 1 Bedroom: Designed with space & privacy where you can truly be yourself. Our private traditional Sasak villa offers an inviting and tranquil ambiance; relax on the terrace overlooking your private swimming pool and landscaped gardens. Up to 2 adults, 1 child. Private Pool Family Villa 2 Bedrooms: Relax in style and comfort. Our private traditional family Sasak villa adds space and privacy for the entire family with private en-suites for both bedrooms. Take a swim in your private swimming pool or simply read a book in the landscaped gardens. Up to 4 adults or 2 Adults, 2 child. ... more   less 

Additional Information about Novotel Lombok

Address: Mandalika Resort, Pantai Putri Nyale | Kuta Beach, Pujut Lombok Tengah, Kuta, Lombok 83111, Indonesia
Region: Indonesia > West Nusa Tenggara > Lombok > Kuta
Price Range: $122 - $335 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Lombok 4*
Number of rooms: 102
Reservation Options:
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Also Known As:
Novotel Lombok Hotel Lombok
Lombok Novotel
Novotel Lombok Kuta
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Lombok staff and other travellers.
27 questions
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Batley, United Kingdom
4 months ago

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Questions? Get answers from Novotel Lombok staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed in both a pool villa and motel twin rooms - the 1st good for the pool & seclusion, but the motel rooms were exception standard.”
 of 5 bubbles daggya, 27 Nov 2016 | Read review
“If getting a villa, get a garden pool one”
 of 5 bubbles fbricard, 18 Nov 2016 | Read review
“Room 111 DIDNT have bad smell. Many did!! Booked through Luxury Escapes at disc price. Would NOT stay here at full price”
 of 5 bubbles bob_druitt, 12 Nov 2016 | Read review
“the beach side villas are perfect for familys”
 of 5 bubbles Grahamh1, 2 Nov 2016 | Read review
“i stay in standard room, and i dont have any complain with that, enough for family too”
  • sofa in the room
  • view from my room
 of 5 bubbles 901sherlyt, 30 Oct 2016 | Read review
5 of 5
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