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Novotel Lombok

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#2 of 11 Hotels in Kuta
Certificate of Excellence
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1 room 2 adults 0 children
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Novotel Lombok
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1,756 Reviews from our TripAdvisor Community

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Showing 1,161: English reviews
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Sepang, Malaysia
Reviewed 5 days ago NEW

A nice quiet place to get away to. Friendly staff and nice surroundings. Didn't like the food serve at the restaurant though. Could have done better. Love the resorts, beaches and surroundings. Breakfast on the hill by the sea was the highlight of the trip for us.

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Helpful?
Thank ArdKotaWarisan
HOTEL’S FAVOURITE REVIEW
Reviewed 23 February 2017 via mobile

Taxi from Praya Airport was arranged by the hotel. Very nice staff in the reception got us to upgrade to a Sasak-villa instead of a de luxe-room at a reasonable cost. Money well spent! Now we can catch a glimpse of the ocean from our private patio. Approx 20-30 meters to pool and beach, over the hotels well kept grounds....

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Helpful?
1Thank Lubinus
About Hotel's Favourite Review
Novotel_Lombok_GM, Executive Assistant Manager at Novotel Lombok, responded to this review

Dear Lubinus, Warmest greetings from Novotel Lombok Resort and Villas . Thank you for taking your precious time to share your feedback on your recent stay at Novotel Lombok Resort & Villas. I am delighted to read that you enjoyed your stay with us and that you were pleased with Beautiful white sandy beach, friendly and helpful staffs. We particularly...

Reviewed 1 week ago via mobile

Kuta beach near novotel lombok has a beautiful seaview for you to relax by the beach. Room and breakfast was ok but can be improve. Staff was warm and friendly. A nice place to relax for families & couples.

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Helpful?
Thank Nayla7
NSW
Reviewed 1 week ago

As with other reviews, this place tries hard and comes up trumps in places, but fails in others. Location is too far out of Kuta Lombok to be convenient for us, but if you like a resort away from the hustle & bustle, then this is for you. Tip - don't hire a scooter from 3rd party provider at hotel....

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Helpful?
1Thank MelMNSW
Novotel_Lombok_GM, Manager at Novotel Lombok, responded to this review

Dear MelMNSW, Warmest greetings from Novotel Lombok Resort & Villas! Thank you for choosing Novotel Lombok to spend your valuable holidays and for taking your precious time out to share your experiences during your recent stay with us. I apologize if we did not meet your expectation in regards to several aspects of our products and service. Even though an...

Reviewed 1 week ago via mobile

I want to be objective on our stay here for future guests to decide. The location of Novotel is just amazing... maybe the best in Kuta Lombok. Our value for money was quite low however. This is what we experienced: - The room smelled like cigarette because of the air conditioning, so it was uncomfortable to sleep. -There was noise...

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Helpful?
5Thank Agustin O
Novotel_Lombok_GM, Manager at Novotel Lombok, responded to this review

Dear Mr. Agustin O, Warmest Greetings from Novotel Lombok Resort & Villas! I would like to personally thank you for taking your time for providing feedback about your stay at Novotel Lombok recently. It is only through feedback such as yours that provide us ways to improve our service and product. I am disappointed to know that we failed to...

Reviewed 2 weeks ago via mobile

We celebrated our wedding anniversary here for two years in a row. They constantly gave us excellent service and even remembered our names and greeted us each time they saw us. The staff even remembered us when we returned a year later. The room was very clean, tv was clear with English channels and had all the necessary amenities. I...

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Helpful?
Thank 149joannas
Novotel_Lombok_GM, General Manager at Novotel Lombok, responded to this review

Dear 149joannas, Warmest greetings from Novotel Lombok Resort and Villas . Thank you for taking your precious time to share your feedback on your recent stay at Novotel Lombok Resort & Villas. I am delighted to read that you enjoyed your stay with us and that you were pleased with Beautiful white sandy beach, friendly and helpful staffs. We particularly...

Reviewed 2 weeks ago via mobile

We had booked one of the hotel rooms but decided to upgrade to one of the villas for an additional million rupees per night as we are travelling with three teenagers. The villa was nice and spacious and came with a beautiful garden and small private pool. It was really quite dirty though when we checked in, the floor still...

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Helpful?
1Thank Craig S
Novotel_Lombok_GM, General Manager at Novotel Lombok, responded to this review

Dear Craig S, Warmest greetings from Novotel Lombok Resort and Villas . Thank you for taking your precious time to share your feedback on your recent stay at Novotel Lombok Resort & Villas. I am delighted to read that you were pleased with Beautiful white sandy beach, hotel activities and our lovely garden. On the other hand, I am deeply...

Jakarta
Reviewed 2 weeks ago via mobile

We spent 3 nights in Novotel lombok with my 2 kids. All are anjoyable and memorable. The room is clean and convenient only we need space to hang wet clothes after swimming which is not available in the room. Pools are awesome and the private beach is luxury with sparkling sands. Foods are okay and we love to drink mojitis....

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Helpful?
Thank Kabul Prijo H
Novotel_Lombok_GM, Manajer Umum at Novotel Lombok, responded to this review

Dear Kabul Prijo H, Warmest greetings from Novotel Lombok Resort and Villas . Thank you for taking your precious time to share your feedback on your recent stay at Novotel Lombok Resort & Villas. I am delighted to read that you enjoyed your stay with us and that you were pleased with Beautiful white sandy beach, friendly and helpful staffs....

Reviewed 3 weeks ago via mobile

I was stayed there for 3 days. The bathroom so smelly and it didn't has any mat. The towel also looked shabby. I asked them to provide, it took more than 30 minutes. The next day, again they didn't provide mat include towel. We have to wait for almost 45 minutes.

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Helpful?
2Thank Diana M
Novotel_Lombok_GM, Manajer Umum at Novotel Lombok, responded to this review

Dear Diana M, Warmest greetings from Novotel Lombok Resort & Villas. Thank you for choosing Novotel Lombok Resort & Villas to spend your holiday and for taking your precious time to share your experiences. I am deeply sorry to read that you encountered several issues throughout your stay and it is certainly does not in any way represent the quality...

Reviewed 3 weeks ago via mobile

We stayed at Novotel lombok for 3 nights, overall, the stay was a very pleasant and comfortable one. 1. Good location right in front of the beach, within walking distance to Pantai seger where you could climb up to the hill to witness the beautiful sunrise and sunset scenery. 2. We got room upgrade to upper room category. 3. Good...

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Helpful?
Thank Lee T
Novotel_Lombok_GM, Manajer Umum at Novotel Lombok, responded to this review

Dear Lee T, Warmest greetings from Novotel Lombok Resort and Villas . Thank you for taking your precious time to share your feedback on your recent stay at Novotel Lombok Resort & Villas. I am delighted to read that you enjoyed your stay with us and that you were pleased with Beautiful white sandy beach, friendly and helpful staffs. We...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Beachfront
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Novotel Lombok is a 4 star resort located on the southern shore of Lombok, just 60 minutes from Mataram international airport. Featuring 102 beautiful rooms, suites, traditional Sasak and private pool villas set amongst tropical lush gardens, Novotel Lombok is the essence of relaxation and tranquility. While the children are entertained in our kids club, be pampered with a beachfront or in-spa treatment. Enjoy our four beachfront restaurants and bars, our four swimming pools and fitness centre. Enjoy entertainment and purchase local handicrafts at Novotel Lombok, along with a daily program of activities for both children and adults. Our water sports range from kayaking to scuba diving, or simple enjoy a walk along our private beach. Accommodation Options: Superior Room - King: Paradise awaits. Our Brand New Superior room is fresh and bright, combining modern and authentic decor for a breathtaking Indonesian experience. Our rooms feature LAN internet, 32" LCD TV, in-room safe, mini bar. 1 King and 1 Day bed. No Rollaway. Superior Room – Twin: Escape into tranquility. Our Brand New Superior twin room combines modern and authentic decor for a breathtaking Indonesian experience. Our rooms feature LAN internet, 32" LCD TV, in-room safe, mini bar. 2 Single and 1 Day bed. No Rollaway. Deluxe Room: Embrace freedom and calm. Our Brand New Deluxe King room is spacious and mixes modern decor, ergonomic comfort and total relaxation. Rooms are fully appointed including outdoor terrace to ensure memorable holiday. 1 King and 1 Day bed. No Rollaway. Sasak Villa 1 Bedroom: A unique experience combining relaxation and focus. Our traditional Sasak Villa treats you like a VIP, offering pool, garden or beach views. This villa showcase traditional decor and design, complimented with modern functionality. 2 adults, 1 child. Private Pool Villa 1 Bedroom: Designed with space & privacy where you can truly be yourself. Our private traditional Sasak villa offers an inviting and tranquil ambiance; relax on the terrace overlooking your private swimming pool and landscaped gardens. Up to 2 adults, 1 child. Private Pool Family Villa 2 Bedrooms: Relax in style and comfort. Our private traditional family Sasak villa adds space and privacy for the entire family with private en-suites for both bedrooms. Take a swim in your private swimming pool or simply read a book in the landscaped gardens. Up to 4 adults or 2 Adults, 2 child. ... more   less 

Additional Information about Novotel Lombok

Address: Mandalika Resort, Pantai Putri Nyale | Kuta Beach, Pujut Lombok Tengah, Kuta, Lombok 83111, Indonesia
Region: Indonesia > West Nusa Tenggara > Lombok > Kuta
Price Range: $126 - $309 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Lombok 4*
Number of rooms: 102
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Also Known As:
Novotel Lombok Hotel Lombok
Lombok Novotel
Novotel Lombok Kuta
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Lombok staff and other travellers.
37 questions
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Questions? Get answers from Novotel Lombok staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a garden view room to ensure a place to dry wet togs”
MelMNSW, 11 Apr 2017 | Read review
“we stayed on the ground floor with a balcony out the front, very peaceful and private.”
C6531TOlisa, 29 Mar 2017 | Read review
“Go for villa than terrace room.”
Travel_freak_mas, 27 Feb 2017 | Read review
“Anything but a superior room”
traveller123WA, 11 Feb 2017 | Read review
“Beach Villas are the best option if you can afford it”
  • Pool Villa
  • Beach Front Villas Room 602
DerekCobra, 17 Jan 2017 | Read review
5 of 5