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Mercure Brisbane Garden City

18 Macgregor St, Upper Mt Gravatt, Queensland 4122 Australia
Traveller (12)
Room & Suite (25)
Dining (2)

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About

#1 of 1 hotels in Upper Mt Gravatt
Location
Cleanliness
Service
Value
Just 12 kilometres from Brisbane CDB, the newly refurbished Mercure Brisbane Garden City is in the heart of South Brisbane and on the doorstep of Westfield Mt Gravatt shopping centre. Other nearby points of interest include the Queensland Sports and Athletics Centre, Griffith University, and the Lone Pine Koala Sanctuary. Each of the 120 rooms are fitted with a generous bed, kitchenette, smart TV, Wi-Fi, safety box, ironing equipment and air conditioning. The hotel has a guest laundry, luggage storage, 24-hour front desk, a self-check-in desk, restaurant and complimentary onsite parking. A vibrant outdoor area is the perfect space to relax after a day exploring Brisbane or working in our conference space.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Business Centre with Internet Access
Conference facilities
Baggage storage
Concierge
24-hour check-in
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary tea
Snack bar
Wine / champagne
Banquet room
Meeting rooms
Currency exchange
Non-smoking hotel
Outdoor furniture
Sun terrace
First aid kit
24-hour front desk
Self-serve laundry
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Room features
Air conditioning
Dining area
Housekeeping
Interconnected rooms available
Coffee / tea maker
Kitchenette
Flatscreen TV
Walk-in shower
Room service
Seating area
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Private bathrooms
Microwave
Refrigerator
Electric kettle
Kitchenware
Complimentary toiletries
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
Languages Spoken
English
10Reviews0Q+A2Room tips

Reviews
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Geoff L wrote a review Jan 2024
Warrnambool, Australia18 contributions2 helpful votes
If you are given room 301 ask for a change before leaving reception. The fridge is not working at all. They have placed a wet towel on the lower level of the fridge. The aircon also does not cool the room. When the sun goes down open the windows. There are stains on the curtain and one of the couch cushions. Not up to the usual Mercure standards I have previously stayed at
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Rachel H wrote a review Jan 2024
5 contributions
+1
Terrible! Cheap, not enough staff and they never answered the phone. When staff were available they were friendly and provide good customer service. Room service probably would not have come if I didn’t go down and get it after an hour and a half. My first room (which I got changed) was filthy, bed sheets had not been changed and smelled like cologne, the carpet had crumbs and rotten tomato seeds in it, the sofa had suspicious stains, the shower had mould, broken tiles near the toilet, broken glass near the toilet, and the tiles were not mopped or clean. The new room appeared better until I went for a shower and realised it had not been cleaned and there was still a dirty shower cap in there as well as a hair tye on the shampoo. The sofa was not much better. There is no fresh drinking water offered. In a good location and close to everything. I won’t be recommending this place to anyone at all.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled solo
Room Tip: Free parking is good. Location next to shopping complex and close to hospitals.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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N27L wrote a review Oct 2023
2 contributions3 helpful votes
Lovely helpful staff. Late booking after our original hotel in gold coast over booked and left us without accommodation. They were very so helpful easy to find and nice rooms and good price. Plenty of parking.
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Date of stay: October 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Kathryn N wrote a review Sept 2023
6 contributions2 helpful votes
Lovely friendly and attentive staff and rooms were very clean with great facilities. Easy access to the hotel and ample parking. Short walk to Garden City which has some great eateries We had a great stay Thankyou.
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Review collected in partnership with Accorhotels.com
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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SeekerAus wrote a review Aug 2023
Sydney, Australia25 contributions5 helpful votes
This place is tired and cold. There is no heating in the rooms. When I called reception to report the aircon not heating they advised the system needed to be replaced and they were aware it didn’t work. This was across the whole hotel so they couldn’t move me to another room. They gave me a noisy portable fan heater instead. The extra blanket I asked for to put in the bed had brown stains on it. The hot water in the bathroom is barely warm. I showered with only the hot tap turned on and was cold when I got out. I ordered a pizza via room service but it was undercooked and soggy. Their food menu is very limited and you can’t get a glass of wine - only a whole bottle. This hotel really isn’t up to the standards that I expect for Mercure. It belongs to a budget group instead. The staff were friendly enough and tried to help. It’s conveniently located in the Brisbane suburbs if you want to avoid the city, but it would have been nicer to stay at a better hotel in the city.
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Date of stay: August 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Calen Romaniuk, General Manager at Mercure Brisbane Garden City
Responded 20 Aug 2023
Dear SeekerAus, Thank you for taking the time to tell us about your experience at the Mercure Brisbane Garden City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Mercure Brisbane Garden City is relatively new to the Accor network, and we are very excited for the planned works ahead. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Calen Romaniuk General Manager Mercure Brisbane Garden City.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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JordoE wrote a review Dec 2022
Melbourne, Australia52 contributions47 helpful votes
The hotel has the potential to be good but for me, it missed the mark. I can overlook the decor as I feel this can be a personal thing. The room itself is satisfactory - the bed was a king, shower pressure was excellent, had a small fridge and ironing board. The airconditioner is good (but noisy) and there is a lot of light that comes in from the main corridor at night (tip: put a towel against the door to block the lightl). I requested a quiet room and one away from the elevator. Unfortunately I got a room next to the elevator and the room directly opposite me had music playing which I could hear from my room. Most rooms seem to look out on to the carpark/entrance. During the middle of the night (1am/2am) people would sit out the front and have a cigarette but the conversation could be heard from the room. Overall, I found it to be very noisy and disruptive to sleep (which is very important to me).Very limited food options from the hotel but if you have Uber Eats, there are lots of food place near by. Would I stay here again - not at this stage.
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Date of stay: December 2022Trip type: Travelled on business
Room Tip: Be strategic where you park as on exiting I heard a couple complaining their car had been damaged...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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ced27f wrote a review Oct 2022
Canberra, Australia196 contributions23 helpful votes
We checked into this hotel on Saturday night, quick stay close to an event we were attending. After checking in, we noticed on the way to the room was a big grubby. When we walked into the room, it didn’t feel like it had been cleaned. Yes the beds were made, but it didn’t look fresh. After we started to get unpacked, settled into room, we realized the room definitely had not been cleaned as the sheets were dirty!!! We phoned the reception and they were very blasaise about the situation and around half and hour later come and changed the sheets for us.. this place was disgusting!
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Calen Romaniuk, Owner at Mercure Brisbane Garden City
Responded 10 Nov 2022
Dear Claire D, Thank you for taking the time to tell us about your experience at the Mercure Brisbane Garden City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please reach out to me via email on calen.romaniuk@accor.com so I can further investigate this situation. Sincerely, Calen Romaniuk General Manager Mercure Brisbane Garden City
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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maulihua wrote a review Oct 2022
Cairns, Australia117 contributions30 helpful votes
Stayed for 5 nights, room was good size, beds very comfortable. Room included small bar fridge, kitchen sink, plates, cups, coffee & tea making facilities and microwave. Bathroom facilities can't fault. 10 minute walk to Westfield shopping Garden City. We didn't utilise the breakfast facilities however we noticed that breakfast consisted of cereal, toast. Plenty of onsite parking. Bus terminal next door. Staff very friendly and keen to assist. Would recommend.
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Date of stay: October 2022
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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dru842 wrote a review Aug 2022
Menai, Australia255 contributions132 helpful votes
Stayed a few nights for work. The location and free parking is welcome for those with a car and needing good access to Brisbane suburbs and surrounds. Quick check in a pleasant enough rooms. Well stocked coffee and tea facilities and bathroom supplies.
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Date of stay: August 2022
Rooms
Cleanliness
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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BabsOutdoors wrote a review Aug 2022
Brisbane, Australia80 contributions7 helpful votes
Booked a room for Sept 2022 in March this year when it was Travelodge. It was taken over by Accor who own Mercure and my booking was cancelled without notification. When i went to ask about it the manager passed me off with a head office email. The level of customer service I received was appalling, luckily I found another hotel nearby and they were lovely, friendly and helpful. They said they have had many booking from several other people who also had their bookings cancelled without notification.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Not the right property for you?
There are more places to choose from in the Upper Mt Gravatt area.
PRICE RANGE
AU$180 - AU$218 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaQueenslandUpper Mt Gravatt
NUMBER OF ROOMS
120
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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MERCURE BRISBANE GARDEN CITY (AU$181): 2024 Prices & Reviews (Upper Mt Gravatt) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Mercure Brisbane Garden City
Which popular attractions are close to Mercure Brisbane Garden City?
Nearby attractions include Westfield Mt Gravatt (0.4 km), Event Cinemas Garden City (0.5 km), and Timezone (0.6 km).
What are some of the property amenities at Mercure Brisbane Garden City?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Mercure Brisbane Garden City?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Mercure Brisbane Garden City?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Mercure Brisbane Garden City?
Yes, free parking is available to guests.
What are some restaurants close to Mercure Brisbane Garden City?
Conveniently located restaurants include Kinn Thai Restaurant, Lagoona Resort Restaurant, and Perk's Kitchen.
Does Mercure Brisbane Garden City offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Mercure Brisbane Garden City?
Many travellers enjoy visiting Boggo Road Gaol (Jail) (9.6 km), St Helena Island National Park (12.0 km), and Anzac Square & Memorial Galleries (12.5 km).
Is Mercure Brisbane Garden City accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.