This was an amazing service from beginning to end, we felt we left our troubles outside, the service was exceptional. The grounds were beautiful, the feeling of total peace and quite was perfect for us.
The staff were very nice. We organised 2 activities and we only had to wait at reception rather than find the location. The food was nice. My partner was unwell and had to cancel a treatment and they didn't charge so that was great. I forgot to bring a hairbrush and they dropped a comb and brush to by room, so I was saved. Our room was a deluxe as far as I remember, and it had a nice view but it was just beside a staff smoking area so I was woken up by chatting and the smell of smoke. Luckily there was decent air con in the room but it would have been nice to have the window open in good weather. It was explained to me on both nights that there were 2 cocktail menus, one for the regular cocktails and one for the special ones. The second one had no prices but I did check them on the main menu the first night (I just saw them there by accident). I'm not sure why they had the other menu - but this is what I was shown on the second night, and I thought the prices were all around 18-21 euro for cocktails , which is enough. But it turns out that I ordered one that was 80 euro! (hadn't clocked that one on the main menu the night before) No one warned me that it was 4 times the price of all the others. I did mention this to the waiter when I got the bill and he checked with the bar who said that they showed me the menu with prices, but they didn't. It just should have been flagged, given the massive jump in price. It was deducted by 30 euro anyway. I certainly would have savoured it more if I had known. The swimming pool and sauna were ok but part of the club, so it didn't feel too luxurious. The steam room was not steamy, but apparently was better the second day. I couldn't see any controls to make it more steamy. We were seated between 2 kids tables for dinner but everyone has to be accommodated. At breakfast one morning we were seated right in the middle and all the staff were bustling around us (as of course it was busy), so I didn't feel like I could even lean back a bit in my chair. We had a much nicer seat the next morning in the sun room or whatever it's called. We thoroughly enjoyed our falconry experience. The guide was very knowledgeable. We had fun doing archery just before we left. We did fairly well so that gave us a boost before leaving. Overall, I think the staff were very pleasant but there are just a few things that could be improved to make it worth the money.…
Stayed in Dromoland Castle for a very special birthday recent and it exceeded all expectations. From the moment we pulled up in the car we were treated like royalty for 24 hours. The hotel is amazing, we got an upgrade to an unreal room which was a total surprise and absolutely incredible. We had lunch and dinner in the hotel with drinks everything was top notch. I could not fault one thing. The staff are so attentive and friendly and are doing a super job. The ground are kept immaculate and you can wonder around at your leisure. We spent a couple of hours in the leisure centre the following day to top off the most perfect birthday treat Ive ever had and we most definitely will be returning. I could not recommend this hotel any more highly. Way more than 5 stars
Extraordinary service in an enchanting setting. Nothing short of A+ on all counts. The friendliness, thoughtfulness and efficiency of the staff and management is unparalleled. An amazing setting any time of the year but especially delightful during the holidays!
There is no where better in Ireland to spend Xmas than at Dromoland.The hotel is amazing and maintained so well. Service is unreal and food. Facilities Spa gym pool are great. They seem to anticipate your needs and are yet so flexible. I would recommend a stay above all other hotels in Ireland from a value for money perspective for 5 stars. Susannah