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Awful! I booked a family room for 3 people. On arrival I was told "sorry, car park full" I showed my disabled blue badge and the attendant was extremely helpful and gave me the disabled space........however, I was then told I had to pay €5.00...More
Thank Dorothy M
Response from RoyalBray, Operations Manager at The Royal Hotel and Merrill Leisure ClubResponded 4 weeks ago
I am sorry to hear that we did not meet your expectations on your recent stay with us.
I have sent you an email acknowledging the details of your complaint and our sincere apologies. I hope that you find this response satisfactory.
Before staying here we had received an email from the booking agency saying we could request an early check in so we arrived around 1pm, we understood this wasn't guaranteed so when the room wasnt ready that was no problem we just had a drink...More
Stayed here for 2 nights bed and breakfast food amazing in bar and restaurant. Rooms to ok of standard need a good clean. Car park priced at 5 euro a day which I think should be free for guests. Leisure centre ok very bad smell...More
My husband and myself take our daughters hear every year in augest while attending the horse show in the RDS we have always found the hotel and the staff to be very welcoming how ever this year has being very disappointing due to a very...More
Booked 3 rooms, 1 family, 1 twin and 1 single. Knew we'd be in Bray before lunch and not booking in until 10pm. We were heading up to UCD for the Women's Rugby World Cup. Spoke to receptionist, who was very helpful. She advised us...More
USD 95 - USD 177 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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" New project" that is an understatement, as well as the wrong answer. The hotel has been offering very poor accommodation in the guise of a refurbishment for a very long time. I reviewed my stay in 2015. Instead of... More
" New project" that is an understatement, as well as the wrong answer. The hotel has been offering very poor accommodation in the guise of a refurbishment for a very long time. I reviewed my stay in 2015. Instead of misleading your guests, be honest and take a good hard look at the rooms you are selling.