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Merchant House

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#3 of 6 Hotels in Truro
Certificate of Excellence
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339 Reviews from our TripAdvisor Community

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Showing 334: English reviews
Gateshead, United Kingdom
1 review
Reviewed 3 weeks ago

Here to open new primark store all staff lovely beds made everyday fresh towels everyday and coffee/tea there is a bunch of us and we are all so happy with services all staff have gone out of there way to accommodate us all most of us are here for 6 weeks and are so glad we are in this hotel

Helpful?
Thank mcbabe401
Nicky M, Owner at Merchant House, responded to this review

Dear mcbabe401, Thank you for your 5 star review of Merchant House, I'm so pleased you've enjoyed your stay with us. Thank you for commenting on our friendly team, comfy beds and complimentary tea and coffee - I hope you've enjoyed some of our homemade cake as well, it's the best bit! We've loved having the Primark team stay with... More 

Norfolk, United Kingdom
Level Contributor
3 reviews
Reviewed 3 weeks ago

What can I say from the moment we arrived and received a warm welcome till the time we left we were treat very well indeed. My husband, son and I stayed for two nights having 2 rooms as we travelled through Cornwall. We had a room at the back of the property overlooking the car park but had a lovely... More 

Helpful?
Thank sally670
Nicky M, Owner at Merchant House, responded to this review

Dear Sally670, Thank you for your 5 star review of Merchant House, I'm so pleased you enjoyed your stay with us and that you received our traditional Merchant House warm welcome! I'm glad to hear that your room was clean with a comfy bed, we get a lot of comments about our fantastic mattresses. Our complimentary tea and homemade cake... More 

Chatham, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 weeks ago

This is a real gem of a hotel When travelling with a dog it is very difficult to find suitable places to stay. This was our first visit and it really did do us proud .Please don't get the impression that the place is full of dogs ,in fact ours was the only one that we saw during our stay... More 

Helpful?
Thank JRG1949
Nicky M, Owner at Merchant House, responded to this review

Dear JRG1949, Thank you for your 5 star review of Merchant House and your lovely comments following your dog friendly stay with us. You are right that we aren't overrun with dogs, we have selected dog friendly rooms so that it doesn't upset the guests travelling without Fido but we do strive to provide the best canine welcome we can... More 

1 review
Reviewed 4 weeks ago

All the staff are really friendly and helpful, the rooms are clean with a comfortable bed and a good choice for breakfast, a nice touch is the afternoon tea and cake. The hotel is a short walk from the city centre. Didn't need the doggy wash but must bring the dog next visit. Ps Wi-Fi is quicker than my home... More 

Helpful?
Thank Mark T
Nicky M, Owner at Merchant House, responded to this review

Dear Mark, Thank you for your 5 star review of Merchant House and your comments about our clean rooms, comfortable bed, delicious breakfast and our complimentary tea and homemade cake. I'm glad you to see you enjoyed our free (and ample) parking and our speedy WiFi. You must bring your dog next time, we're super dog friendly and dogs stay... More 

Inverness, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 weeks ago

Arrived fairly late last Sunday on way to stay with family. Welcome was warm and genuine on a terribly wet night and nothing was too much trouble. Beautiful room, very warm and clean and lovely facilities. Our little dog loved the Bonio and had a chew given to her whilst we had our drinks in the bar. Excellent nights sleep... More 

Helpful?
Thank Lynne C
Nicky M, Owner at Merchant House, responded to this review

Dear Lynne C, Thank you for your 5 star review of Merchant House, I'm so glad you enjoyed your stay with us! I'm happy to read you had a warm welcome, a clean and comfortable room and a restful stay. It's great to hear your pooch enjoyed her stay with us too and one of our delicious doggy treats! I... More 

Plymouth
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 5 weeks ago

A lovely Friendly hotel Excellent Breakfast Clean comfy Bed Handy for local places .We arrived earlier than I had predicted , but was able to get into our room so absolutely perfect and to add to it all the weather was perfect for late October

Helpful?
Thank Sylvia H
Nicky M, Owner at Merchant House, responded to this review

Dear Sylvia, Thank you for your 5 star review of Merchant House and your lovely comments. Thank you also for mentioning our friendliness, cleanliness and cracking Full English breakfast! I'm pleased to see you had great weather also during your visit. I do hope you'll visit us again soon, perhaps in December to try some of our delicious mince pies... More 

England
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 5 weeks ago

We arrived mid morning as due to go to a family wedding. The staff were very welcoming and helpful. There is additional parking at the rear of the building so no worries about finding a space. We were given a key so we were able to get in later that evening. Our room had everything we needed with complimentary tea/coffee... More 

Helpful?
Thank nem50
Nicky M, Owner at Merchant House, responded to this review

Dear nem50, Thank you for your review of Merchant House and your kind comments about our welcoming and helpful team, ample free parking and delicious breakfast! We love our proximity to the centre, we're close enough to be able to walk down the hill and enjoy the city centre buzz (especially atmospheric during the festive season) but far enough away... More 

Dagenham, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 October 2016 via mobile

We have just returned from a 3 night stay in the Merchant House in Truro. I was looking for somewhere that was dog friendly, and certainly found it! Our Greyhound Gwen was treated like one of us, she was as welcomed as a paying guest. There is a doggy wash shower, the hotel supplies fluffy dog towels and dog shampoo... More 

Helpful?
1 Thank Chris T
Nicky M, Owner at Merchant House, responded to this review

Dear Chris and Gwen, Thank you so much for your 5 star review of Merchant House, I'm so pleased you enjoyed your 3 night Dog-cation with us! We're super proud of our heated doggy shower, it's the only one in Cornwall and we think it adds a nice touch for the dogs who visit us. They get to enjoy the... More 

Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 26 October 2016 via mobile

would of like breakfast times to be a bit later breakfast was served between 7 and 9 a.m. we was staying for a family break so we did want to get up that early would of been nice if they did breakfast till 10. Room was nice and clean we payed for a up grade to a super king room... More 

Helpful?
Thank suziesd
Nicky M, Owner at Merchant House, responded to this review

Dear suziesd, Thank you for your review of Merchant House and your kind comments about our nice clean room. Breakfast is 7.30-9am midweek and 8am-10am at the weekends. I’m sorry this was an issue for you but you would have been able to order by 9am then take your time enjoying a leisurely breakfast once you had ordered, I can... More 

Frome, United Kingdom
1 review
Reviewed 26 October 2016

A lovely hotel. Clean, tidy etc... ALL the staff were very friendly and helpful, any requests were not too much trouble. Delicious complimentary tea and cake on arrival. Easy parking and only a short walk into the city. Would definitely recommend this hotel. Will visit again!

Helpful?
Thank Sally1647
Nicky M, Owner at Merchant House, responded to this review

Dear Sally, Thank you for your 5 star review of Merchant House, I'm pleased you enjoyed your stay with us and found our team to be friendly and helpful. The complimentary tea and homemade cake always goes down a treat and is even more enjoyable now the weather is a little colder and guests can snuggle up next to the... More 

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Amenities

Highlights
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry
Official Description (provided by the hotel)
Perfectly positioned near the centre of Truro – Cornwall’s buzzing and beautiful cathedral city – The Merchant House is just a short stroll from the nearby train station and a host of fabulous bars, restaurants and shops.Merchant's friendly crew are on hand to introduce guests to our fantastic facilities. We have free Wi-Fi throughout,ample free parking,garage storage for bicycles,drying room for cyclists/walkers, laundrette(fee applies) and fully-equipped conference rooms. We are a fantastic central base for business or exploring all of Cornwall. Whether visiting for business or pleasure, we have a selection of refurbished and non refurbished rooms – some of which are dog-friendly – all of which are guaranteed to offer a great night’s stay thanks to the fluffy duvets, large flat screen televisions and tea and coffee facilities. ... more   less 

Additional Information about Merchant House

Address: 49 Falmouth Road, Truro TR1 2HL, England
Region: United Kingdom > England > Cornwall > Truro
Price Range: $107 - $165 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Merchant House 4*
Number of rooms: 29
Reservation Options:
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Also Known As:
Carlton Hotel Truro
Merchant House Truro, Cornwall
Hotel Style:
#3 Business Hotel in Truro
#3 Romantic Hotel in Truro
#3 Family Hotel in Truro
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Questions & Answers

Here's what travellers have asked, with answers from Merchant House staff and other travellers.
7 questions
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Questions? Get answers from Merchant House staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some Rooms at the back overlooking the large car park. They have single rooms and They also have dog friendly and larger family rooms.”
 of 5 bubbles Emilyssister, 25 Nov 2016 | Read review
“we had a cosy room which did not feel small perfect for a short stay”
 of 5 bubbles sally670, 7 Nov 2016 | Read review
“We stayed in a cosy room at the rear of the hotel which was a good size and comfortable and with a great view”
 of 5 bubbles marktX1876TQ, 1 Nov 2016 | Read review
“Our room was at the back with a high window so didnt have a view but that didnt bother us as we were out all day”
 of 5 bubbles 606sylviah, 30 Oct 2016 | Read review
“Ask for large window rather than skylight”
 of 5 bubbles nem50, 30 Oct 2016 | Read review
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