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Merchant House

Orbitz.comUSD 111*
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#3 of 4 Hotels in Truro
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 115*
USD 111*
USD 115*
USD 115*
USD 111*
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Merchant House
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389 Reviews from our TripAdvisor Community

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Showing 383: English reviews
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livingston
Reviewed 3 days ago NEW

first time in this part of the world, staff were really friendly, I had my black lab dog with me, they even gave me a doggie welcome pack!! amazing, a wee dog biscuit, a list of local walks and local pubs and restaurant's I could take her. that's a first. well done will recommend to all thank you for making...

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Thank a130atr
Stroud, United Kingdom
Reviewed 1 week ago via mobile

Very good hotel. Easy to get into town, easy and close to get to the main roads, good size comfortable rooms, good showers , recommended. Get breakfast included in the same rate if you book direct with the hotel.

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Helpful?
Thank GordonFox
Nicky M, Owner at Merchant House, responded to this review

Dear Gordon Thank you for your 5* review following onto your recent stay with us here at The Merchant House. I am pleased to read you had a comfortable stay and found the Hotel to be in a very good location for visiting Truro and getting onto the main roads to explore the wonderful surroundings Cornwall has to offer. I...

Portishead, United Kingdom
Reviewed 2 weeks ago

Stayed for only 1 night but couldn't have felt more welcome. On arriving we were asked if we wanted complimentary coffee and cake, which was a lovely touch. We stayed there with our dog and on arrival we were given information on dog friendly beaches etc to visit in the area. The dog was given a treat, which went down...

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Helpful?
Thank Jane D
Nicky M, Owner at Merchant House, responded to this review

Dear Jane Thank you for your 5* review following onto your stay here at Merchant House. I am delighted to hear you received our traditional warm and friendly welcome upon arrival and that you got to indulge in Chef’s home-made cake. Here at Merchant House dogs definitely get the life of luxury, and I am pleased to hear your doggy...

London, England
Reviewed 3 weeks ago

A good experience and would return. The hotel is situated about 15 minutes walk from the centre of town - uphill on the way back! Our twin room was at the back of the hotel, overlooking the car park but it was clean and comfortable. Shower and towels good. My reason for not giving it an 'excellent' rating is that...

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Thank SCSW2
Nicky M, Owner at Merchant House, responded to this review

Dear SCSW2, Thank you for your 4* review following onto your recent stay here at Merchant House. I am pleased to hear you had a good stay with us and found the hotel in a good location for a short walk into Truro centre. I am also pleased to read you found your room clean and comfortable and that you...

London, United Kingdom
Reviewed 3 weeks ago

I was in Truro on business over three days and spent two very comfortable nights at Merchant House. I have to say that I slept in the most comfortable hotel bed that I have ever experienced and was privileged to be in an upgraded suite which was extremely well appointed. The breakfast was absolutely terrific, and the staff could not...

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Thank Ericgrounds
Nicky M, Owner at Merchant House, responded to this review

Dear EricGrounds Thank you for your great review; I am delighted to hear you had comfortable business stay with us. Our Merchant House Suite re-opened about 8 months ago following onto a refurbishment and certainly is great for a business trip, the large comfortable bed, large table giving you lots of space to work and the sofas to be able...

Bromsgrove, United Kingdom
Reviewed 3 weeks ago via mobile

Found this dog friendly place on Booking.com for B & B. They don't do lunch or dinner but all welcome to free tea or coffee & a slice of home made cake between 1pm & 6 pm. Scrumptious. Breakfast was also great. Very friendly & helpful , gave us several options where we could go nearby with the dogs, for...

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Thank Kate R
Nicky M, Owner at Merchant House, responded to this review

Dear Kate Thank you for your 5* review following on to your stay with us here at Merchant House. I am delighted to hear you had a great stay with us and got to indulge in our chef’s home-made cake, we all love a sweet treat in the afternoons. I am pleased to read you found the Hotel to be...

Weston-super-Mare, United Kingdom
Reviewed 3 weeks ago via mobile

Reasonable prices ( Truro is ridiculous at the best of times) A bit more soul than a premier in and less expensive. Staff are all lovely and friendly , plenty of parking. Breakfast is good. You can order takeaway to the bar or your room or go out. Only drawbacks are , no evening food in the hotel. Often fully...

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Helpful?
Thank Simon W
Nicky M, Owner at Merchant House, responded to this review

Dear Simon Thank you for your 4* review of Merchant House. I am pleased to read you found the Hotel to be of a reasonable price and in a great location with free parking for your business trip to Truro. We pride ourselves to be a great value stay in the City and as our rates are subject to availability...

Dorchester, United Kingdom
Reviewed 4 weeks ago

Brilliant stay from start to finish. Lovely welcome from Morgan who knows how everything works ..so efficient and helpful. Room was perfect..warm, stunning view, very comfy huge bed, fabulous bathroom. Breakfast was excellent served by very warm and fast moving Sharon who was such a pleasure to see at breakfast ..I think she works hard being the scenes too making...

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1Thank Julie B
Nicky M, Owner at Merchant House, responded to this review

Dear Julie Thank you for your great review; I am pleased to read you had such an enjoyable stay with us and received a warm welcome from Morgan. I am also pleased to hear you found the Hotel to be in a good quiet location for your visit to Truro and found your room comfortable, I hope you had a...

Isle of Portland, United Kingdom
Reviewed 4 weeks ago

I stayed for 2 nights (26th & 27th April 2017) at the Merchant House and it was Excellent in every way... All the staff were Friendly, Helpful and Proffessional The Room was a very good size for a Single and exceptionally clean Breakfast was plentiful and delicious It was located a short walk from Truro's town centre, although the walk...

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Helpful?
1Thank Tina H
Nicky M, Owner at Merchant House, responded to this review

Dear Tina Thank you for your 5* review following your recent stay with us; I am pleased to hear you found the Hotel to be in a good location for your visit to Truro. I am also pleased to hear you got to enjoy our chef’s freshly cooked breakfast and you found your room to be clean and a good...

Brisbane, Australia
Reviewed 4 weeks ago

Stayed two nights in a room at the rear of the hotel. Our room was quiet, clean, and well maintained, and the bed was very comfortable. Plenty of free parking on site and and just a 10 minute walk to the town centre. The freshly cooked breakfast was excellent, and the complimentary tea/coffee and fresh cake each afternoon was a...

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Thank Foxtrot10
Nicky M, Owner at Merchant House, responded to this review

Dear Foxtror10 Thank you for taking the time to submit your lovely review; I am so pleased you had such a great stay with us and found the Hotel to be in a good location for visiting Truro and made use of our free on-site parking. I am thankful of your feedback regarding the condition of the Hotel and your...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
Official Description (provided by the hotel)
Perfectly positioned near the centre of Truro – Cornwall’s buzzing and beautiful cathedral city – The Merchant House is just a short stroll from the nearby train station and a host of fabulous bars, restaurants and shops.Merchant's friendly crew are on hand to introduce guests to our fantastic facilities. We have free Wi-Fi throughout,ample free parking,garage storage for bicycles,drying room for cyclists/walkers, laundrette(fee applies) and fully-equipped conference rooms. We are a fantastic central base for business or exploring all of Cornwall. Whether visiting for business or pleasure, we have a selection of refurbished and non refurbished rooms – some of which are dog-friendly – all of which are guaranteed to offer a great night’s stay thanks to the fluffy duvets, large flat screen televisions and tea and coffee facilities. ... more   less 

Additional Information about Merchant House

Address: 49 Falmouth Road, Truro TR1 2HL, England
Region: United Kingdom > England > Cornwall > Truro District > Truro
Price Range: $108 - $175 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Merchant House 4*
Number of rooms: 29
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Also Known As:
Carlton Hotel Truro
Merchant House Truro, Cornwall
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Questions & Answers

Here's what travellers have asked, with answers from Merchant House staff and other travellers.
7 questions
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Questions? Get answers from Merchant House staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just trust what you get its all high standard”
942JulieB942, 29 Apr 2017 | Read review
“Room 5, where I stayed, is great, but all rooms seem nice and quiet.”
Z1737OKsamp, 24 Apr 2017 | Read review
“cosy double means a double bed plus bathroom but not too small”
karenwV5151MR, 9 Apr 2017 | Read review
“The rooms at the back are quiet.”
roderickg337, 4 Feb 2017 | Read review
“No lift, and the stairs are steep so try not to be put on the second floor if, like us, your legs are elderly!”
Gemmadog, 25 Jan 2017 | Read review
5 of 5
Orbitz.com
USD 111* /night
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Booking.comUSD 115
TripAdvisorUSD 111
TravelocityUSD 111
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*Disclaimer
Prices are for 1 room, 2 adults
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