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Hotel Neige et Roc

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#28 of 50 Hotels in Morzine
Certificate of Excellence
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1 room 2 adults 0 children
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Hotel Neige et Roc
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174 Reviews from our TripAdvisor Community

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Showing 87: English reviews
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Bridlington, United Kingdom
Reviewed 1 week ago via mobile

What an amazing hotel. Second time we have visited and was not disappointed. Accommodation great, quiet, next door to main lift up to Avoriaz so practically ski to door. Food was excellent. This is a place we will definitely be going back to. Owners very accommodating and friendly.

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Helpful?
Thank Deb H
London, United Kingdom
Reviewed 2 weeks ago

This was the 2nd year we returned to this hotel. As before, the stay was comfortable and the food was superb! Only disappointment came when we returned home afterwards to an email saying "As you have nicked two bathrobes from us, we have debited your creditcard". Not quite the welcome-home I expected..... Misunderstanding arose because we were never given bathrobes...

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1Thank Adriaan-Sandra
London, United Kingdom
Reviewed 2 weeks ago

We only booked the Neige et Roc two weeks prior to arriving, and we are extremely pleased with our choice. We were made to feel comfortable immediately upon arrival. Sonia and her staff could not do enough to assist us to get on the snow as quickly as possible. The onsite ski-shop is a real advantage and expertly managed. BUT...

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Thank peterh0dges
London, United Kingdom
Reviewed 2 weeks ago

I have never been so disappointed or shocked by the way a hotel behaves/ treats its guests. We booked this hotel months before our ski trip which we were all really looking forward too. Due to the fact that I have coeliac disease, we made sure that when booking the hotel we emailed them to confirm/double check that they would...

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4Thank laurahixon
A TripAdvisor Member
1 review
5 helpful votes
Reviewed 2 weeks ago via mobile

Having arrived at this hotel in an unlicensed taxi organised by the proprietors of Neige et roc it became apparent very quickly that these people are in the wrong business. Having complained to Sonia she became very rude and later that evening her husband Nicolas was both rude and aggressive waving his arms about whilst shouting at me, it felt...

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5Thank A TripAdvisor Member
Reviewed 2 weeks ago via mobile

Didn't realise I wasn't welcome to stay at the hotel I paid for.... A very unpleasant 24hrs... Sonia (the owner) had arranged (at my request) a private transfer from Geneva airport, upon collection at the airport the police stopped our taxi and spent 20mins challenging our taxi.... eventually we were then told we would have to get out of the...

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3Thank GarethJJames
Reviewed 2 weeks ago via mobile

The most awful experience I have ever had. The owners of this establishment were unhelpful, unwelcoming and very rude. I only asked for my steak to be cooked to well done. However the steak I received a good vet could have revived, this is where the problems started, I then had to ask for this steak to be cooked an...

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3Thank Lindsey H
Reviewed 3 weeks ago via mobile

The hotel and staff made us feel very welcome. Food very good and the rooms clean and tidy The hotel is in a great location just below the new Prolains ski lift 1 minute walk away. Thanks for everything. We will be back.

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Thank Davidefeedback
Oxfordshire, United Kingdom
Reviewed 3 weeks ago

We love Neige et Roc - we've been back 4 times now, always a great break - will be going back again. Relaxing, great food, good rooms, excellent lounge and bar, ski hire in the hotel makes it really easy, and simple to get onto the slopes - with reliable snow in Avoriaz too. Sonia and Nicolas run a great...

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1Thank stevieb33
Dublin, Ireland
Reviewed 5 weeks ago

Having spotted this hotel last year we made sure to book ourselves in for this years holiday and we were not disappointed. This pretty, family run hotel ticks a lot of the boxes for us. Sonia and her staff are friendly and helpful, we enjoyed the food and it was so convenient to be able to get anything we needed...

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Thank ruthmurray

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Room Service
  • Breakfast included
About the property
  • Ski-In / Ski-Out
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Accessible rooms
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
The Hotel Neige et Roc is a charming and characterful chalet hotel located in Les Prodains, at the base of the Ardoisiere cliffs, half way between the ski resorts of Morzine and Avoriaz. The new Prodains Express ski lift is located just opposite the hotel, allowing our hotel guests to be on the pistes minutes after leaving their bedrooms. We offer dinner inclusive accommodation packages throughout the winter and summer seasons. Our bedrooms are a mixture of doubles, twins and family rooms, while our hotel restaurant is well regarded for it's use of locally sourced produce and delicious restaurant dishes. Many of our guests have been staying at the Hotel Neige et Roc for many years. They enjoy our high standards and our personal approach to guest care. ... more   less 

Additional Information about Hotel Neige et Roc

Address: 2953 route des Ardoisieres | Pied du telepherique d'Avoriaz, 74110, Morzine, France
Region: France > Auvergne-Rhone-Alpes > Haute-Savoie > Morzine
Price Range: $214 - $533 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Neige et Roc 3*
Number of rooms: 30
Reservation Options:
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Hotel Style:
#12 Spa Hotel in Morzine
#12 Family Hotel in Morzine
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Neige et Roc staff and other travellers.
2 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Hot tub outside is very comfortable!”
 of 5 bubbles Adriaan-Sandra, 8 Mar 2017 | Read review
“Wonderful views from all the rooms but speak to directly Sonia about what you want i.e. bath and/or shower etc.”
 of 5 bubbles TessaC898, 13 Feb 2017 | Read review
“Rooms over looking the road side- will get the most sun I think.”
 of 5 bubbles stefandkir, 30 Jan 2017 | Read review
“Let the kids eat the adult meals, but maybe let them share one portion”
 of 5 bubbles Adriaan-Sandra, 13 Mar 2016 | Read review
“We had a south room, nice view, great balcony.”
 of 5 bubbles AnneNed, 15 Apr 2015 | Read review
5 of 5