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RACV Royal Pines Resort Gold Coast

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Hotel direct offer!3 Night Gold Coast Ultimate Escape, from $699*
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.

About

#1 of 1 hotels in Benowa
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Platinum level
The RACV Royal Pines Resort stands at the centre of beautiful established gardens offering 333-stylish guest accommodation rooms and premium spa suites with expansive views of the hinterland, tropical pool, Gold Coast skyline or the golf course. RACV's flagship resort is a golfer's dream - offering a renowned 27-hole composite golf course and state of the art driving range, the course is proudly home to the Australian PGA Championship. But if you're not into golf, never fear. Relax in the Day Spa, or grab a sun lounge by the outdoor lagoon pool, while the kids burn off energy in the resort's water park with fun slippery slides, children's playground with jumping pillow, or have a hit of tennis on one of our five tennis courts. There's something for everyone at RACV Royal Pines Resort. This property is unable to accept bookings for school leaver groups.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Golf course
Tennis court
Babysitting
Electric vehicle charging station
Parking
Wifi
Pool / beach towels
Outdoor pool
Heated pool
Fence around pool
Fitness / spa changing rooms
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kids' meals
Special diet menus
Poolside bar
Water park
Entertainment staff
Kids' outdoor play equipment
Airport transportation
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Salon
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Additional bathroom
Housekeeping
Interconnected rooms available
Private balcony
Minibar
Flatscreen TV
On-demand films
Room service
Safe
Telephone
Iron
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Business
Languages Spoken
English, Chinese
Hotel links
Special Offer:3 Night Gold Coast Ultimate Escape, from $699*

Location

Ross St, Benowa, Gold Coast, Queensland 4217 Australia
RACV Royal Pines Resort Gold Coast
1,921Review39Q+A100Room tips

Reviews
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Mark R wrote a review 9 Apr
Brisbane, Australia18 contributions13 helpful votes
We've stayed at the Pines a number of times. It never fails to deliver excellence at every level. Accommodation is very comfortable Food is delicious Amenities are just everything you could need. Staff are attentive and easy to get along with. Definitely the best on the Gold Coast. We will return.....
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip: Undercover parking is available. However you'll need to getthere early to get a spot during...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Megan Humphries, Guest Services / Front Office at RACV Royal Pines Resort Gold Coast
Responded 6 days ago
Dear W6937ZBmarkr, Thank you for choosing to stay with us and for taking the time to leave a review. It is always pleasing to receive such positive feedback. We strive to impress on all levels here at RACV Royal Pines Resort with a team willing to go above and beyond to create memorable stays for all our guests. We look forward to welcoming you back in the near future for another enjoyable stay with us. Warm Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ai882 wrote a review Jan 2024
Sydney9 contributions7 helpful votes
Hotel's Favourite
Excellent! We stayed here for 5 nights over Christmas and would recommend this to anyone with young children. We stayed in an Executive twin room overlooking the golf course on the 18th floor with access to executive lounge. Room: Room was more spacious than we had expected with plenty of room for our bags and the pram. It was bright and great sun light. It was clean, fresh and inviting. Very happy with the room. The bathroom was also fine, with plenty of storage for nappies and other bathroom essentials whilst keeping the space looking clutter free. Amenities: We only used the pools but they were great. Kids enjoyed them thoroughly. There is the large pool, which we spent most of our time in. I don't think it was heated. There was a second smaller pool which seemed to cater more to kids and seemed warmer. It also had water slides. There was a further water splash and play area which we didn't use much but seemed fun. I wouldn't say that the environment around the pool was relaxing just due to the lack of shade and trees around the pool. There were plenty of chairs around but half are not below any shade so on 30 degree plus days, you can't really use them. Would be good if the resort worked at improving the ambience around the pool area. Otherwise, food and drinks were easily accessible as were towels. They also provided little flotation jackets for the little kids, which ours loved using. Staff walked around occasionally and asked people if they wanted anything which they then would bring out but this seemed a little ad hoc. There was also a playground with a big bouncy thing but we didn't go down there. Staff: Staff were excellent. They were very helpful and friendly and spending five nights there, you got to know some of them which was great. The only negative experience was on the first night when we arrived around 8.30pm into the room. We tried calling the room service from about 8.45pm but there was no answer. They finally picked up the phone at about 9.08pm. The person wasn't very helpful and then proceeded to inform us that the most of the dinner items were unavailable after 9pm but didn't seem to care that they were not picking up the phone. But that was largely the only negative experience as everyone else was great, including those that work in the restaurants and we didn't have any issues with room service after that, which we found was always prompt. Parking: Parking is easy and convenient and free. Restaurants: Plenty of food options around. We tried both the Italian and Japanese restaurants and both were great but the Japanese teppanyaki was a standout. The other places seem to use the same kitchen and the food menus are largely the save, save for the cafe near the gold course but we didn't venture that far. It would have been nice if room service didn't charge a $5 tray charge but as the service was generally good, it's okay. Lounge: The executive lounge on the 21st floor is great. It has access to soft drinks and juices throughout the day and there are canapes and alcohol served between 5pm & 7pm (from memory). there are no kids allowed after 6pm, which was fine for us. The canapes they served from 5pm are very substantive and tasty. Only suggestion I would give is, it would be great if they could also include something sweet with the canapes like cakes or tarts but otherwise great quality. The lounge was never busy, always had seats with wonderful views over the pool areas. We had breakfast in the lounge. Whilst no where near extensive as the buffet breakfast downstairs, they had a small section of breakfast items including waffles, pancakes, eggs Benedict, pastries, fruit/yogurt and juices. they also had a small selection of a la carte items on the menu that you could order. For a few days, it was fine but any longer and you may want to try the buffet breakfast downstairs for a change. It would have been good if they offered some more hot options like sausages and hash browns. Overall: It was a great place to bring the kids and would recommend it to families.
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Megan Humphries, Guest Services / Front Office at RACV Royal Pines Resort Gold Coast
Responded 16 Jan 2024
Dear ai882, Thank you so much for your recent review of our resort, we are delighted to hear you thoroughly enjoyed your experience. It is always pleasing to read such in depth positive feedback such as yours, we strive to be a family friendly resort with a team willing to go above and beyond to create memorable stays for all our guests. Hopefully we will be giving you a warm welcome back in the near future. Warm Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Laila C wrote a review Mar 2024
2 contributions1 helpful vote
A stunning resort throughout. From the moment we stepped inside we were swept away by the beautiful panoramic view. Our room on the 11th floor was perfect in every aspect with spectacular views overlooking the golf course. High Tea at Videre on the 21st floor lived up to all that was promised, starting with our entertaining and extremely engaging host Marilyn. We were delighted when the chef came to the table and gave us a rundown of the menu which did not disappoint. Delicious from start to finish. A very generous buffet overlooking the main pool was a great start to our day. I spoiled myself with a visit to Onespa (a must!) which was everything I expected and more. Heavenly! There truly was not one thing we could fault with our stay. Well done RACV Royal Pines. 10/10 - we are already planning our next visit.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Megan Humphries, Guest Services / Front Office at RACV Royal Pines Resort Gold Coast
Responded 2 weeks ago
Dear 71lailac, Thank you so much for your glowing review of your recent stay at RACV Royal Pines Resort. We're absolutely thrilled to hear that every aspect of your experience exceeded your expectations and left such a positive impression on you. I am pleased to hear that your High Tea experience at Videre was such a highlight of your stay. Marilyn and our talented chef take great pleasure in ensuring our guests are treated to an unforgettable experience. Thank you once again for your kind words and for choosing RACV Royal Pines Resort for your getaway. We can't wait to welcome you back for your next visit, and we'll do everything we can to ensure it's just as perfect as this one. Warm Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rob wrote a review Mar 2024
Melbourne, Australia13 contributions5 helpful votes
First stay at the resort. First impressions were good. Lovely lobby area. Checking in was quick and easy. Room was very good, was lucky that work had book a spa suite and it had a lounge area as well. Bed was super comfy as were pillows. Modern decor in bedroom and lounge but bathroom while functional and clean was a little dated. You are a distance from beach and I guess if that’s what you want look elsewhere but for a conference this was ideal. Room service was OK and mid price. Breakfast was good and lovely to sit outside. Pool area looked good for kids (didn’t go in myself).
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Date of stay: March 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Nick McGregor, Guest Services / Front Office at RACV Royal Pines Resort Gold Coast
Responded 2 weeks ago
Dear Rob S Thankyou for taking the time to review your recent stay at RACV Royal Pines Resort. We were happy to hear you enjoyed your stay and our refreshed accommodation and facilities. We strive to impress on all levels here at RACV Royal Pines Resort with a team willing to go above and beyond to create memorable stays for all our guests. We do hope to welcome you back in the near future. Kind Regards Nick McGregor RACV Royal Pines Resort - Duty Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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JNWMO wrote a review Mar 2024
Brisbane, Australia26 contributions51 helpful votes
Big thanks to Joanna Evans in reservations, we have booked about 70 room nights for work functions and private holidays over the last 3 years and everyone has always been so helpful, especially Joanna. Good Value family and business resort with something for everyone. And excellent Japanese restaurant
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Andrew Barnes, Guest Services / Front Office at RACV Royal Pines Resort Gold Coast
Responded 5 weeks ago
Dear JNWMO, Thank you so much for your recent review of our resort, we are delighted to hear you thoroughly enjoyed your experience. We strive to impress on all levels here at RACV Royal Pines Resort with a team willing to go above and beyond to create memorable stays for all our guests. I will gladly pass on your appreciation to Joanna, I am pleased to see she has been able to assist you with your stay's with us. We look forward to welcoming you back in the future. Warm Regards, The Team @ RACV Royal Pines Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Heath P wrote a review Mar 2024
1 contribution1 helpful vote
I enjoyed my stay with my 8yo son but we both had some valid tips. It was a shame that on a busy weekend in early March that nobody ventured into the beautiful big pool on account of no heating. The room service pizza were pretty underwhelming at over $20 each. Why don’t you get bottled water in a hotel room. I found it strange that is was not provided.
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Andrew Barnes, Guest Services / Front Office at RACV Royal Pines Resort Gold Coast
Responded 5 weeks ago
Dear Heathp940, Thank you for staying at RACV Royal Pines Resort for your recent stay here on the Gold Coast and for also for taking the time to complete a survey following your departure. We appreciate you letting us know about your experience and highlighting the areas of disappointment, we will be sure to pass on this feedback to the relevant departments to improve these areas. Again, thank you for your review & we welcome the opportunity to create a better experience for you the next time you choose to stay with us. Warm Regards, The Team @ RACV Royal Pines Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Louise J wrote a review Mar 2024
1 contribution1 helpful vote
Lovely room, we were in the executive suite on the top floor which had a beautiful view, very friendly staff at check in and breakfast. Nice breakfast with a good variety of foods to choose from. Parking is not allocated but we found one under cover easily. Would stay again. ☺️
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Andrew Barnes, Guest Services / Front Office at RACV Royal Pines Resort Gold Coast
Responded 11 Mar 2024
Dear N9840IJLouisej Thankyou for providing a review regarding your recent stay at RACV Royal Pines Resort. We were thrilled to hear you enjoyed your experience. At RACV Royal Pines Resort we strive to deliver great customer service and a great product to our guests, we hope to continue to grow our business and achieve a higher guest satisfaction. We do look forward to welcoming you back in the near future. Kind Regards Andrew Barnes RACV Royal Pines Resort - Duty Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Chidera G wrote a review Mar 2024
1 contribution1 helpful vote
Awesome resort with friendly staff members. Wondering why I never booked a holiday at RACV sooner. The resort is suitable for Singles, couples or families with kids looking to wind down and enjoy the best nature has to offer. Would definitely recommend.
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Nick McGregor, Guest Services / Front Office at RACV Royal Pines Resort Gold Coast
Responded 5 Mar 2024
Dear chiderag2024 Thankyou for providing a review regarding your recent stay at RACV Royal Pines Resort. We were thrilled to hear you enjoyed your experience. At RACV Royal Pines Resort we strive to deliver great customer service and a great product to our guests, we hope to continue to grow our business and achieve a higher guest satisfaction. We do look forward to welcoming you back in the near future. Kind Regards Nick McGregor RACV Royal Pines Resort - Duty Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tour56724221699 wrote a review Feb 2024
Brisbane, Australia1 contribution1 helpful vote
We've been staying here for over 20 years with young children and now by ourselves as our girls have grown up. RP is popular, especially on weekends, but doesn't feel crowded. The hotel, restaurants and staff there are impossibly good. The coastal vibe renovations remind you're on the coast, but those natural hinterland views are so amazing too! Our room clean was missed - not sure why - but we had a healthy number of plush towels to start with & the room was very clean when we checked in. We love the spacious spa suites at RP they truly are worth the additional cost! If in doubt when staying there make sure to book one!
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Andrew Barnes, Guest Services / Front Office at RACV Royal Pines Resort Gold Coast
Responded 28 Feb 2024
Dear Tour56724221699 Thankyou for taking the time for review your recent visit with us at RACV Royal Pines Resort. We are thrilled to hear you extended your stay and made the most of all our property has to offer. We are so pleased to hear of this great feedback highlighting members of our team that made yours one to remember - It is feedback like yours that makes us proud on what our property can achieve and deliver to our amazing guests. We do look forward to welcoming you back in the near future. Kind Regards Andrew Barnes RACV Royal Pines - Duty Manger
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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J White wrote a review Feb 2024
Tamworth, Australia5 contributions1 helpful vote
Facilities are great, rooms are very comfortable but the staff are just outstanding. From check in to check out - housekeeping, pool staff, baristas - everyone. Special shout out to the beautiful Andrew at Trattoria Amici Italian restaurant - we went both nights for dinner. Both meals were delicious and really well priced. We had a tired & grumpy toddler throwing pasta on the floor and screaming the second night. Andrew was a saint. He shut down our embarrassment and looked after us so well! We will be back again next month for another short stay!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Andrew Barnes, Guest Services / Front Office at RACV Royal Pines Resort Gold Coast
Responded 28 Feb 2024
Dear Japrior3, Thanks so much for your feedback from your recent stay at RACV Royal Pines Resort. It’s great to hear you enjoyed your stay and the experience. It is feedback like yours that makes us proud on what our property and staff can achieve and deliver to our amazing guest. We look forward to welcoming you back in the future. Andrew Barnes RACV Royal Pines Resort - Duty Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
AU$210 - AU$297 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
racv royal pines hotel benowa, racv royal pines ashmore
LOCATION
AustraliaQueenslandGold CoastBenowa
NUMBER OF ROOMS
333
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about RACV Royal Pines Resort Gold Coast
Which popular attractions are close to RACV Royal Pines Resort Gold Coast?
Nearby attractions include Metricon Stadium (1.0 km), Heritage Bank Stadium (1.1 km), and Carrara Indoor Sports Stadium (1.1 km).
What are some of the property amenities at RACV Royal Pines Resort Gold Coast?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at RACV Royal Pines Resort Gold Coast?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at RACV Royal Pines Resort Gold Coast?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at RACV Royal Pines Resort Gold Coast?
Yes, free parking is available to guests.
What are some restaurants close to RACV Royal Pines Resort Gold Coast?
Conveniently located restaurants include Arakawa, Videre at Royal Pines Resort, and Trattoria Amici.
Are there opportunities to exercise at RACV Royal Pines Resort Gold Coast?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does RACV Royal Pines Resort Gold Coast have airport transportation?
Yes, RACV Royal Pines Resort Gold Coast offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at RACV Royal Pines Resort Gold Coast?
Yes, dry cleaning and laundry service are offered to guests.
Does RACV Royal Pines Resort Gold Coast offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at RACV Royal Pines Resort Gold Coast?
The staff speaks multiple languages, including English and Chinese.