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Quest Moonee Valley

1 McPherson St, Moonee Ponds, Moonee Valley, Victoria 3039, Australia
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1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
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1 room 2 adults 0 children
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Close 
  • Cork and Canvas
    0.3 km
  • 4 star hotel
  • Pool
Reviewed 1 week ago
Could be better
- no place to park while checking in - swipe cards annoyingly... more
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216 Reviews from our TripAdvisor Community

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Showing 215: English reviews
Bengaluru, India
Reviewed 6 days ago NEW

Right from first hour I noticed poor connectivity and a check on ozspeedcheck revealed speeds from 20KBPS to 50 KBPS. I went back to front desk and the staff mentioned even if they provide me with another router its not going to help. I had to move out as connectivity is very important to me.

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Helpful?
Thank 767krishnakumarp
Moonee_Valley_GM, Front Office Manager at Quest Moonee Valley, responded to this review

Dear Krishnakumar, Thank you for taking the time to share your feedback. We are very disappointed to read that you were so unsatisfied with our internet connection. Unfortunately, our Wi-Fi network does not have the capacity to support certain business networks and when all guests are connecting at once and we are at 100% occupancy, it will naturally affect the...

Melbourne, Australia
Reviewed 1 week ago

- no place to park while checking in - swipe cards annoyingly slow - no bench in bedroom for suitcases - more interested in getting security deposit than explaining some of the amenities - nothing special about this place

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Helpful?
Thank R1260KStiml
Perth, Australia
Reviewed 1 week ago

Great location for business purposes and close to a fabulous strip of restaurants and shops. Staff are friendly and helpful. Would be awesome if there was a gym on-site too. Also, lifts would be beneficial, i have struggled up the stairs many times i have stayed there, especially when staying on 3rd floor and having 2 heavy suitcases.

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Helpful?
Thank Alikstar
Darwin
Reviewed 1 week ago

We have stayed at Quest Moonee Valley each year for over 10 consecutive years. While the price has gone up with each up front payment required, the quality of the apartments have gone down over that time. Although we had hoped each year that things would improve, each year it has got worse with the same aging furniture, fittings and...

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Helpful?
Thank JLdarwin
Moonee_Valley_GM, Front Office Manager at Quest Moonee Valley, responded to this review

Dear Jude, We appreciate you taking the time to share your feedback on Trip Advisor. We are disappointed to read that you were not satisfied with our property throughout your most recent stay. As I am sure you are aware, due to inflation and the nature of the accommodation business, room rates will inevitably fluctuate and increase with each year...

Brisbane, Australia
Reviewed 1 week ago

All staff are friendly & helpful. Rooms are comfortable and kitchen is well equipped for meal preparation. Location is ideal as Moonee Ponds has a variety of restaurants and main shopping centres are within easy walking distance. Easy walk to tram and bus stop and a short distance to Melbourne CBD.

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Helpful?
Thank darryltaniar
Moonee_Valley_GM, Front Office Manager at Quest Moonee Valley, responded to this review

Dear Darryl and Tania, We were thrilled to welcome you back for another stay! It’s fantastic to read that you continue to find our location to be so suitable when you visit Moonee Ponds. It is always a pleasure to have you stay with us. We look forward to more of your visits throughout 2017. Kind regards, Tegan Lyon Quest...

Geelong, Australia
Reviewed 2 weeks ago

We attended the NYE race meet and thought our location was fantastic. We only stayed the one night but it was enjoyable. I understand holding credit cards for any mishap but deducting the $250 straight away left me short for the night and still has not gone back into my account. We left the apartment spotless !!!!

Review collected in partnership with this hotel
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Helpful?
Thank Colleen H
Moonee_Valley_GM, Front Office Manager at Quest Moonee Valley, responded to this review

Dear Colleen, Thank you for taking the time to complete your Trip Advisor survey so you could share your feedback with us. We are thrilled to see that your New Years Eve was an enjoyable one, being directly across the road from the Moonee Valley Racecourse is certainly a bonus! We are sorry to read that the pre-authorisation bond took...

Melbourne, Australia
Reviewed 3 weeks ago

We had a horse running NYE at Moonee Valley and the Quest was PERFECT for our stay in Melb. Great rooms, facilities and very quiet !! (Or we were the loud ones) !! Thankyou Quest, we'll definitely be back !

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Helpful?
Thank Lajji
Moonee_Valley_GM, Front Office Manager at Quest Moonee Valley, responded to this review

Dear Alli, Thank you for taking the time to complete your Trip Advisor Survey and provide such lovely feedback. I’m delighted to read that you had such a wonderful stay with us over New Years Eve. Being across the road from the Moonee Valley Racecourse certainly has its benefits! Thank you again for your review, we eagerly await your next...

Brisbane, Australia
Reviewed 3 weeks ago

I have stayed at Quest Moonee Valley many times previously and have high expectations of the standard of accommodation and service that I will receive. Apart from a small hitch at reception all was good on this occasion.

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Helpful?
Thank V7961YFbarbarac
Moonee_Valley_GM, Front Office Manager at Quest Moonee Valley, responded to this review

Dear Barbara, We appreciate you taking the time to complete your Trip Advisor Survey and share your feedback with us. We are thrilled to have been able to welcome you back to the property for another visit! We apologise for the mix up on your check-in and we value your patience and understanding. Thank you again for returning to Quest...

Reviewed 4 weeks ago

I waited on arrival around 10 mins for reception to be manned, which was fine as I arrived around 8pm so only one member of staff was on duty. The male staff member, I've forgotten his name, was lovely chatty and very helpful. Once inside the room, I found it quite small but there was only myself which was fine....

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Helpful?
Thank LouLouWhitsundays
Moonee_Valley_GM, Front Office Manager at Quest Moonee Valley, responded to this review

Dear Lou, Thank you for taking the opportunity to leave a review on Trip Advisor. We are disappointed to read that there was an issue with the fridge inside your apartment and we apologise that this impacted the quality of your stay. Your compliments to the staff and your understanding in the matter is very much appreciated. We are very...

Perth, Australia
Reviewed 4 weeks ago

By Paul, Dec 23, 2016 Manager stayed up late to meet me due to delayed flight. Very friendly when I arrived. Comfortable I arrived late due to flight delay, staff stayed up to greet me, 1130pm, very appreciated. Friendly staff. Very comfortable room, clean. Large wooden table, with plenty of room to set up lap top and spread around my...

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Helpful?
Thank 235laurieg
Moonee_Valley_GM, Front Office Manager at Quest Moonee Valley, responded to this review

Dear Paul, Thank you for taking the time to provide your feedback on Trip Advisor. It’s wonderful to read that you had such an enjoyable stay with us. I’m very pleased that you found the amenities and facilities in your apartment to be exactly to your liking and that one of our staff members were able to greet you for...

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Amenities

Highlights
  • Pool
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Quest Moonee Valley

Address: 1 McPherson St, Moonee Ponds, Moonee Valley, Victoria 3039, Australia
Region: Australia > Victoria > Greater Melbourne > Moonee Valley > Moonee Ponds
Price Range: $171 - $346 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Quest Moonee Valley 4*
Number of rooms: 61
Reservation Options:
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Also Known As:
Quest Moonee Valley Moonee Ponds
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Questions & Answers

Questions? Get answers from Quest Moonee Valley staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No lift, so ground floor best if you have heavy bags.”
 of 5 bubbles wynterwynd, 24 Jul 2016 | Read review
“All is great, all the views are onto the road but the location is choice!”
 of 5 bubbles rosieb232, 15 Mar 2016 | Read review
“No lift..so if you don't like stairs or have a heavy suitcase go the ground floor!”
 of 5 bubbles AustraliaUnitedfan, 14 Mar 2016 | Read review
“Room 35 - no complaints, clean!”
 of 5 bubbles DaveyStephen, 8 Mar 2016 | Read review
“The Sunline Block of Rooms”
 of 5 bubbles Funguy_Di, 6 Mar 2016 | Read review
5 of 5