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Grand Mercure The Hills Lodge

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Grand Mercure The Hills Lodge
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476 Reviews from our TripAdvisor Community

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Showing 471: English reviews
Melbourne, Australia
Reviewed 2 June 2014

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Phil R
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Griffith Nsw
Reviewed 29 May 2014

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Danny M
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Sydney, New South Wales, Australia
Reviewed 29 May 2014

Great hotel, Always has been on my short stays, comfortable, clean and great service, room service food yummy and breakfast in restaurant very nice in deed, recommend to anyone stay here as close to everything in the hills.

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Helpful?
Thank Janelle R
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Janelle - very happy you enjoyed your stay and thank you for the fantastic comments. We hope to welcome you again soon. Kind regards Malcolm Mathie - General Manager

Florence, Italy
Reviewed 27 May 2014

Very nice location in Norwest, it seems a mountain lodge, but very cozy. Good restaurant and wine list. Pool and SPA. Very apreciated the shuttle service to/from business district that brings you directly at your office free of charge.

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Helpful?
Thank FabriEnri
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Fabri - thank you for the great rating and comments. We hope to welcome you again soon. Kind regards Malcolm Mathie - General Manager

Gold Coast
Reviewed 12 May 2014

We just spent 4 nights at the Grand Mercure in Castle Hill. Our deal was with Breakfast and free internet so felt it was a great deal. We had a lovely big room with a very comfortable bed. There was a 2 seat lounge plus 2 large windows with heaps of light coming into the room. The staff on the...

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Helpful?
Thank watts54
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Watts54 - thank you for your positive review and glad you had a pleasant stay on the Mothers Day weekend. I appreciate your comments about variety at breakfast, we will most definitely review our offering. We hope to see you again soon. Kind regards Malcolm Mathie - General Manager

Shellharbour, Australia
Reviewed 11 May 2014

The grounds were beautifully presented , the foyer oozed old world charm, friendly well groomed staff welcomed us, our room was spacious, quiet, well appointed, spotlessly clean, comfortable beds, well stocked wine bar and free parking! I really couldn't fault our stay and hope to be back again very soon.

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Helpful?
Thank Shazpuck
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Shazpuck - thanks for the great review and rating. Thank you for pointing out our cleanliness, our housekeeping team work hard at it and we do allow more time per room than most hotels. We look forward to welcoming you again soon. Kind regards Malcolm Mathie - General Manager

Sydney, Australia
Reviewed 10 May 2014

I took my mother this evening to this restaurant for dinner for Mother’s Day. We booked for 6.30 but arrived at 6.09. We ordered immediately as we had two children. I asked at 6.50 where our meal was and asked if at least the children’s meals were coming. My daughters chips then came but not my other child. I was...

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Helpful?
Thank Belinda K
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Belinda - thank you for your review, but we are very sorry it is not the experience you and your mother deserved as your Mothers day celebration. My team and I will learn from this experience and implement steps so this never happens again. We thank you for allowing us to liaise via email and really look forward to...

Auckland, Auckland, New Zealand
Reviewed 9 May 2014

we were met by wonderful staff right from the start, amazingly friendly staff (reception, restaurant and house keeping), beautiful rooms and excellent food at the restaurant. There were so many "wow"s through our stay and would definitely come back. Thank you so much for being part of our fabulous trip.

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Helpful?
1Thank JaneCApril
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear JaneC - thank you for the great review and rating. We hope you and your family are able to stay again soon. Kind regards Malcolm Mathie - General Manager

Sydney
Reviewed 5 May 2014

We are a family of six sisters, a sisters in law and four nieces and decided to spend a weekend away at the Hills Lodge for the first time. We wanted to relax and indulge at the day spa but we had nothing to go except the reviews on this website. We booked our rooms with ease we organised our...

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Helpful?
Thank BrowndogSydney
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Browndog and sisters - wow one of our best reviews. Thank you so much for providing an amazing account of your experience at our hotel. It's fantastic you were able to take advantage of all our services and enjoy them all. We hope you all have the chance to do it all again. Until your next sisters getaway. Thank...

Adelaide
Reviewed 26 April 2014

I have stayed at this hotel on several occassions but feel it is time for an updated review. I had a stay recently for 1 night in a standard room. This hotel is very popular with business travellers as it is in a commercial district but i have seen quite a few tourists staying here as well. Service at this...

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Helpful?
1Thank gypsygirl_8
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Guest - thank you for taking the time to give such a detailed and thorough review of your stay. Very happy you continue to choose our hotel as your preferred option, but sincerely apologise on this occasion your room service was not up to scratch. We look forward to welcoming you again soon. kind regards Malcolm Mathie - General...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Room Service
  • Banquet Room
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Grand Mercure The Hills Lodge is a classic Tudor style building set in beautifully landscaped gardens, just 30 minutes drive from the centre of Sydney. Conveniently located opposite Norwest Business Park, the lodge features 97 rooms, restaurant, bar, heated swimming pool, day spa and 4 function rooms for up to 200 delegates. ... more   less 

Additional Information about Grand Mercure The Hills Lodge

Address: 1 Salisbury Rd, Castle Hill, The Hills Shire, New South Wales 2154, Australia
Region: Australia > New South Wales > Greater Sydney > The Hills Shire > Castle Hill
Price Range: $159 - $264 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Mercure The Hills Lodge 4.5*
Number of rooms: 97
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Also Known As:
Grand Mercure The Hills Lodge Castle Hill, The Hills Shire
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Questions & Answers

Here's what travellers have asked, with answers from Grand Mercure The Hills Lodge staff and other travellers.
3 questions
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Questions? Get answers from Grand Mercure The Hills Lodge staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book a balcony bath for couples or a family room if travelling with children”
 of 5 bubbles becnjo, 2 Nov 2016 | Read review
“We had room 60 which overlooked the swimming pool. At night the pool looked great but no one used the pool while we were there.”
 of 5 bubbles Chriswilltravel_2, 29 Oct 2016 | Read review
“No real views to be had.”
 of 5 bubbles J5513VXemmab, 10 Oct 2016 | Read review
“a view of the gardens on the upper floor”
 of 5 bubbles IanNOWELL, 9 Oct 2016 | Read review
“even though rooms are well insulated any rooms away from Windsor Rd would be quieter”
 of 5 bubbles jovank885, 19 Sep 2016 | Read review
5 of 5