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Grand Mercure The Hills Lodge

527 reviews
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Traveller (69)
Room & Suite (456)
Dining (19)
Overview
  • Excellent48%
  • Very good42%
  • Average8%
  • Poor1%
  • Terrible1%
Travellers talk about
Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.5 Star Hotel
All hotel details
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Rooms
4 Mar.5 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (527)Write a Review
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All reviewsheated poolnobles restaurantplenty of parkingroom servicestandard roomcomfy bedroom was largebuffet breakfastfresh airreception staffnorwest business parkcastle towersbusiness tripcomfortable stayconvenient locationsydneywedding
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201 - 205 of 522 reviews
Reviewed 3 March 2015

Very happy with our recent stay in this hotel !! The room was very comfortable & clean & the food in the restaurant of a very high standard.Both the reception & restaurant staff were polite & friendly.My husband & I were down for 4 nights...More

1  Thank June M
Response from MMGM9680, General Manager at Grand Mercure The Hills LodgeResponded 9 March 2015

Dear Guest - thank you for your positive review and comments. We hope to welcome you again soon. Kind regards Malcolm Mathie - General Manager

Reviewed 21 February 2015 via mobile

I visited the hills lodge for a night away with a friend. It is an absolutely stunning Hotel. The grounds are beautifully kept and inviting. Our room was faultless! Unfortunately the staff on the front desk both on arrival and check out were horribly rude,...More

Thank jhnolan
Response from MMGM9680, General Manager at Grand Mercure The Hills LodgeResponded 23 February 2015

Dear Mrs Nolan - thank you for taking the time to review your experience. I sincerely apologise about the unusually poor experience at Front desk. As discussed over the phone I welcome the additional feedback and look forward talking again shortly. Thank you for your...More

Reviewed 20 February 2015

Immaculately clean, comfy bed, good breakfast, friendly staff , and close to family, exactly what we wanted! Last stayed here 15 years ago, still good. Would happily stay here again, and we probably will!More

Thank Aussie-Marg
Response from MMGM9680, General Manager at Grand Mercure The Hills LodgeResponded 23 February 2015

Dear Guest - thank you for taking the time to review our hotel. Thank you for returning after such a long time, lets hope we can get you to stay more regularly. We look forward to welcoming you then. Kind regards Malcolm Mathie - General...More

Reviewed 18 February 2015

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Review collected in partnership with Accorhotels.com
Thank Rod C
Response from MMGM9680, General Manager at Grand Mercure The Hills LodgeResponded 20 February 2015

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Reviewed 12 February 2015

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Review collected in partnership with Accorhotels.com
Thank Rusty S
Response from MMGM9680, General Manager at Grand Mercure The Hills LodgeResponded 20 February 2015

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Free Parking
Room Service
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Meeting Rooms
Room Service
Banquet Room
Dry Cleaning
Laundry Service
Conference Facilities
Business Centre with Internet Access
Multilingual Staff
Self-Serve Laundry
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Heated pool
Outdoor pool
Fitness Centre with Gym / Workout Room
Details
Price range
USD 126 - USD 237 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 126 - USD 237 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (69)
Room & Suite (456)
Dining (19)
Pool & Beach (12)
Amenities (19)
Business Centre & Event Rooms (8)
Questions & Answers
Ask a question
Joe J
6 September 2016|
AnswerShow all 2 answers
Response from becnjo | Reviewed this property |
never have eaten many many times and never aproblem
0
Votes
MalcolmWhitfield
22 August 2016|
AnswerShow all 9 answers
Response from Louise S | Reviewed this property |
As good as this hotel is, it is miles away from Sydney - 30 minutes drive with no traffic and 1.5 hours peak hour. If your are Accorplus member the pick of the hotels is Pullman grand quay. A bit pricey but best location... More
0
Votes
lippy963
22 April 2016|
AnswerShow all 7 answers
Response from becnjo | Reviewed this property |
yes it does to all levels and carpark
0
Votes
Room Tips
"I'm sure all the rooms are fine - it's just someone's menstrual blood on the mattress protector..."
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"Rooms away from the main road."
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"If you are staying on a Sunday...forget the Day Spa."
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"rooms downstairs near day spa very quiet despite hotel being very busy"
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