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Grand Mercure The Hills Lodge

524 reviews
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Traveller (69)
Room & Suite (452)
Dining (19)
Overview
  • Excellent48%
  • Very good42%
  • Average8%
  • Poor1%
  • Terrible1%
Travellers talk about
“heated pool”(5 reviews)
“room service”(18 reviews)
Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.5 Star Hotel
All hotel details
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Rooms
4 Feb.5 Feb.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (524)Write a Review
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217
45
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Show reviews that mention
All reviewsheated poolnobles restaurantroom serviceplenty of parkingexceptional servicestandard roomappointed roomscomfy bedroom was largewalk in showerbuffet breakfastwedding receptionfresh aireasy parkingreception stafflovely roomnorwest business park
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191 - 195 of 519 reviews
Reviewed 12 March 2015 via mobile

My room was big and had an iPhone docking station as well as a desk which meant I could do my work in comfort. The bathroom was very big with a well sized vanity basin. The bed was comfortable and there were plenty of pillow...More

Thank Julian R
Response from MMGM9680, General Manager at Grand Mercure The Hills LodgeResponded 19 March 2015

Dear Julian - thank you for the great review. Happy you felt like the PM for the day. We hope to welcome you again soon. Kind regards Malcolm Mathie - General Manager

Reviewed 12 March 2015

Had a quick trip to Sydney to visit family and stayed for just one night. Nice garden and spacious and quite room. A bit disappointed that although I am an Accor Silver member did not have free access to the internet nor the usual welcome...More

Thank Graziagoong
Response from MMGM9680, General Manager at Grand Mercure The Hills LodgeResponded 19 March 2015

Dear Graziagoong - thank you for the positive review, but apologise we did not deliver on all fronts. We have just made internet free at standard speed only 2 weeks ago so that wont be a problem in the future. I apologise you did not...More

Reviewed 9 March 2015 via mobile

Stayed here while on a business trip to Sydneys west. Lovely hotel - beautiful ambience about the place. Spacious rooms with lovely toiletries. There is a spa here for pampering and also a nice pool. Although I didn't travel with my family on this occasion...More

Thank Bridget M
Response from MMGM9680, General Manager at Grand Mercure The Hills LodgeResponded 11 March 2015

Dear Bridget - thank you for taking the time to review our hotel and for your positive comments. I apologise about some noise issues during your stay and hope to welcome you again with your family. Kid regards Malcolm Mathie - General Manager

Reviewed 9 March 2015

Airy and spacious rooms although looking a bit tired. All the usual range of up-market toiliteries are provided, however, robes, slippers expected from accommodations of this standard were missing. Some cleaning/maintenance issues were promptly rectified once brought to the attention of the reception desk. Inclusion...More

Thank Joe B
Response from MMGM9680, General Manager at Grand Mercure The Hills LodgeResponded 10 March 2015

Dear Joe - thank you for taking the time to review our hotel. I apologise you had these incidents with your stay, but happy we were able to rectify them quickly. Whilst we have just moved to complimentary wifi at standard speed I will be...More

Reviewed 8 March 2015 via mobile

We had our wedding at this fabulous venue on the 8th March 2014 and just stayed again on the 7th March 2015 for our 1 year anniversary . I would like to thank Christine (our wedding organiser) and the fabulous staff at The Hills lodge...More

1  Thank Steve G
Response from MMGM9680, General Manager at Grand Mercure The Hills LodgeResponded 9 March 2015

Dear Steve - thank you for acknowledging Kristine and for returning on your anniversary. We hope to welcome you for many years to come. Kind regards Malcolm Mathie - General Manager

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Free Parking
Room Service
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Meeting Rooms
Room Service
Banquet Room
Dry Cleaning
Laundry Service
Conference Facilities
Business Centre with Internet Access
Multilingual Staff
Self-Serve Laundry
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Heated pool
Outdoor pool
Fitness Centre with Gym / Workout Room
Details
Price range
USD 131 - USD 190 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 131 - USD 190 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (69)
Room & Suite (452)
Dining (19)
Pool & Beach (12)
Hotel & Grounds (76)
Business Centre & Event Rooms (8)
Bathroom (4)
Questions & Answers
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Joe J
6 September 2016|
AnswerShow all 2 answers
Response from becnjo | Reviewed this property |
never have eaten many many times and never aproblem
0
Votes
MalcolmWhitfield
22 August 2016|
AnswerShow all 9 answers
Response from Louise S | Reviewed this property |
As good as this hotel is, it is miles away from Sydney - 30 minutes drive with no traffic and 1.5 hours peak hour. If your are Accorplus member the pick of the hotels is Pullman grand quay. A bit pricey but best location... More
0
Votes
lippy963
22 April 2016|
AnswerShow all 7 answers
Response from becnjo | Reviewed this property |
yes it does to all levels and carpark
0
Votes
Room Tips
"I'm sure all the rooms are fine - it's just someone's menstrual blood on the mattress protector..."
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"Rooms away from the main road."
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"If you are staying on a Sunday...forget the Day Spa."
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"rooms downstairs near day spa very quiet despite hotel being very busy"
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