1 Salisbury Rd, Castle Hill, The Hills Shire, New South Wales 2154 Australia
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About
#1 of 3 hotels in Castle Hill
Location
Cleanliness
Service
Value
Grand Mercure The Hills Lodge is an elegant Tudor style building set in beautifully landscaped gardens, just 30 minutes drive from the centre of Sydney. Conveniently located opposite Norwest Business Park, the hotel features 97 rooms, restaurant, bar, heated swimming pool, day spa and 4 function rooms for up to 200 delegates.
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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Airport transportation
Business Centre with Internet Access
Parking
Paid wifi
Outdoor pool
Heated pool
Restaurant
Breakfast buffet
Complimentary Instant Coffee
Conference facilities
Banquet room
Meeting rooms
Newspaper
Non-smoking hotel
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Fireplace
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Iron
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Location
63Somewhat walkable
Grade: 63 out of 100
38Restaurantswithin 1 km
8Attractionswithin 1 km
1 Salisbury Rd, Castle Hill, The Hills Shire, New South Wales 2154 Australia
Getting there
Rental CarsSee all Castle Hill car hire
631Reviews3Q+A66Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Wonderful hotel. Great rooms. Comfortable and modern. Staff lovely. Great location. Easy parking, has restaurant, bar, swimming pool, day spa. All round great accommodation. ……………………………………………………….
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favourite
This room was clean and mainly comfy (except for the pillows which weren’t great - the ones we used to get here were much better). The bathroom was clean and wonderful water pressure which was a real highlight. Housekeeping was good, and our room was serviced each day of our stay with no issues (thank you). We had requested a quiet room. It was reasonably quiet except that it overlooked a gym that appeared to be open 24 hours so there were people driving high powered cars turning up regularly (which meant it wasn’t that quiet all the time particularly early mornings). Breakfast was ok - as long a you are not in hurry. We waited ages (5 minutes or more) at the breakfast check in to be noticed as there seemed to be only one staff member on duty and she was rushed off her feet. We would probably look for a quicker breakfast somewhere next visit. Overall our stay was good and we would return.…
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Date of stay: August 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mitch George, General Manager at The Hills Lodge
Responded 5 Oct 2022
Dear Melb22, Thank you for sharing your experience. I'm pleased to hear that overall you enjoyed your stay with us. We have most definitely had some staff shortages in recent months which are hopefully behind us. We hope to see you again soon at The Lodge. We'll be sure to place you in a quieter location. Kind regards, Mitch
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very big rooms. Suited for families.. Location suited for its purpose - wedding reception. Not far from Castle Hill Towers shopping mall. Popular over the weekend. Very good wedding reception service staff. Food was very very good. Plenty of parking available with EV car chargers for in house guests. Very updated. Paid self laundry facilities available too. Great for travellers long on the road. Highly recommended if in the area.
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Date of stay: November 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The Lodge was beautiful in an amazing location. The rooms were immaculate and spotless. We enjoyed our stay including the lovely breakfast in the morning. I would definitely recommend this to my friends and family.
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Date of stay: October 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Have literally just returned from this hotel, where we spent 3 weeks, visiting family in the area. It's a fab hotel, Mitch and his team, across the hotel are professional, helpful and friendly without being overbearing. Too many to name, however, Maria and the housekeeping team, our room was spacious, comfortable and kept immaculate. Jackie and her team in the Restaurant, Cassie, Georgia. Ziad, the bar supervisor.....very efficient. If you're in the Hills Area I would recommend this hotel 100%.
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Date of stay: October 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I have stayed at many hotels both here in Australia and overseas. I am very impressed with the staff, service. food and cleanliness of The Hills Lodge. The entire experience was fabulous. All of the staff were absolutely delightful and friendly. The food was superb and the accommodation spotless and extremely comfortable. It is not always you get an 'entire' positive experience. Well done Hills Lodge, you deserve to be recognised for the effort you place on giving people a wonderful stay at your beautiful hotel.
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Date of stay: October 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Cosmetically The Hills Lodge is fine, with it's spacious and well maintained rooms, inviting pool area and central location. That being said, my wife and I are in agreement that the majority of the staff we encountered during our stay at the Lodge were the rudest we had ever come across. Take the staff member who berated the elderly member of house keeping due to the condition of the lobby floor. Ironic, as It turns out that this gentleman was the friendliest member of staff we encountered during our stay. Everywhere we looked, we were met with pursed lips and scowls and the bar, oh yes lets not forget the bar. I have never, EVER!! felt less uncomfortable as I did upon entering and ordering in this one. Needless to say we would never consider staying here again, or recommending it to friends and family. …
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Date of stay: October 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Monica D wrote a review Dec 2022
This was a most disappointing event in terms of the food offering. The ham served was cold, salty and almost inedible with two very cold potatoes , salty seeded mustard and cold gravy. The Turkey option was just as bad with dry Turkey, what looked like a roll of dry bread "stuffing" which was hard and inedible along with the same cold gravy. The green vegetables, again cold, didn’t arrive until the mains were finished. Plum pudding option seemed to have come straight from the fridge, complete with a piece of plastic included in one. The pasttry option was the only saving grace. The self serve coffee machine was only working to half capacity, so long wait and no chocolates which were to have been included. A plate of tiny biscuits was handed around after everyone had finished their coffee. At $85 a head we expected a decent meal, but what was offered would have been sent back in a restaurant. There were 59 guests who definitely will not be returning to the Grand Mecure Hills Lodge to dine in the future…
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Date of stay: December 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The ambiance of the Hills Lodge is very nice. The function room was nicely decorated and there were plenty of staff to offer drinks and canapes (included in the $85 package). However, it went downhill from there. The main courses of ham or turkey were served alternately. The ham was served in thick wedges, with two roast potatoes, and a tablespoon of French seeded mustard. It looked unappetizing and the ham was very salty. It was served on lukewarm gravy. The turkey meal consisted of 2 or 3 thick slabs of overcooked, dry turkey, sitting on lukewarm gravy. It was served with hard discs of what was supposed to be stuffing. It was inedible. There were no vegetables on the plate but it did have the lukewarm gravy! Some tables had almost finished eating what they could before plates of greens arrived. The best part of the meal! Dessert was somewhat better: plum pudding with custard and icecream (quite nice) or a type of pastry with cream and nectarines (again, quite nice). We then had a long line to make our own tea and coffee. The tea was fine. The coffee was made with a Nespresso machine, one cup at a time. By the time you added milk, it was cold. Nice flavor, but cold. No chocolates were offered with the tea and coffee. When this was queried, the staff quickly came out with little biscuits, too late to have with tea and coffee! All in all, it was a very disappointing experience, and not worth the money. …
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Date of stay: December 2022Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Stayed at the hotel on the night of 27 November using a booking made through Expedia. Expedia charged me for the stay. However when we checked out on 28 November we were charged $180.97. On discovering of the double payment, I called the front office and the receptionist took my details and promised to make a refund asap. I subsequently sent an email on 6 December enclosing the Expedia payment receipt and the EFTPOS slip for the payment made on 28 November. To-date I have had no response to the above email and I find this to be very unprofessional. At the time of the check-out, the lady at the reception was more interested in eating in the room attached to the reception than serving the customer. I am still waiting for a response and looking forward to getting my refund of $180.97. NOT IMPRESSED! …
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Date of stay: November 2022Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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PRICE RANGE
USD 130 - USD 171 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaNew South WalesGreater SydneyThe Hills ShireCastle Hill
NUMBER OF ROOMS
97
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Claim Your ListingTHE HILLS LODGE (AU$196): 2023 Prices & Reviews (Castle Hill) - Photos of Hotel - Tripadvisor
Frequently Asked Questions about The Hills Lodge
Which popular attractions are close to The Hills Lodge?
Nearby attractions include Museums Discovery Centre (0.6 km), Hillsong Church (1.2 km), and Twentytwo Cafe Bar & Grill (0.6 km).
What are some of the property amenities at The Hills Lodge?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Hills Lodge?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Hills Lodge?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
What are some restaurants close to The Hills Lodge?
Conveniently located restaurants include Trevi Lakeside, Il Lago, and Quoi Dining.
Are there opportunities to exercise at The Hills Lodge?
Yes, guests have access to a pool and a fitness centre during their stay.
Does The Hills Lodge have airport transportation?
Yes, The Hills Lodge offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Hills Lodge?
Yes, dry cleaning and laundry service are offered to guests.
Does The Hills Lodge offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to The Hills Lodge?
Many travellers enjoy visiting Sydney Hills Visitor Interpretation Centre (7.6 km).