We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Grand Mercure The Hills Lodge

Show Prices
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 3 more sites!
Professional photos
Grand Mercure The Hills Lodge
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

460 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 455: English reviews
Castle Hill, Australia
1 review
Reviewed 2 days ago NEW

My stay was very relaxing. All my needs were met by the wonderful staff who showed exceptional service. The amenities were clean and easy to access. I would definitely stay here again. Also I loved the wedding reception area.

Review collected in partnership with Accorhotels.com

Helpful?
Thank chelle282016
Cleveland, Australia
Level Contributor
48 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 6 days ago NEW via mobile

After a few bad experiences here in the past, I was a little concerned about how the stay would go. Malcolm welcomed me on arrival and made sure I was very well looked after by the whole team. Extra care and service was provided throughout my stay, which was lovely. Having one of our regional offices around the corner, I... More 

Helpful?
Thank CJW23
Bathurst, Australia
Level Contributor
4 reviews
4 hotel reviews
Reviewed 2 weeks ago via mobile

Wasn't the first time I stayed at this lovely place, I always love coming back here! The staff are very welcoming which is very hard to find nowadays. The gardens are well kept which gives it a good homey feel to it, a great place to stay. 😊

Helpful?
Thank Ivy C
Newcastle, Australia
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago via mobile

This place is extremely underrated. It is a massive complex with a heritage theme. Rooms are done in period style and provides free movies. There is a great under cover heated pool, spa and sauna complex. The restaurant is up market producing some delicious dishes. Breakfast is better than most with freshly cooked eggs and omelettes cooked to your taste.... More 

Helpful?
Thank sharksarse
Watanobbi, Australia
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 weeks ago via mobile

1. Friendly staff with great service, (credited to Darlene) 2. Scrumptious breakfast 3. Well-maintained heated pool 4. Relatively small queen bed 5. Poor noise blocking wall between rooms 6. In between Castle Hill, Baulkham Hills, Bella Vista and Kellyville

Helpful?
Thank kosy53
Sydney, Australia
1 review
Reviewed 4 weeks ago

We have stayed at nearly every Accor hotel in Australia and this by far is the most outstanding.The staff, service rooms and restaurant are impressive and the attention you receive through out your whole stay is above and beyond.

Helpful?
Thank becnjo
Cooloolabin, Queensland, Australia
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 weeks ago

Was a great spot for us, and we we needed to visit relatives in Kenthurst. Beds were very comfortable. We had a room service breakfast. which was ok, but the coffee was like warm and served in a teapot! I reported to reception on checkout and they removed cost from our bill and were most apologetic. Great to have check... More 

Helpful?
Thank Jacqui D
Newcastle, Australia
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 weeks ago

After reading Tripadvisor reviews of hotels in the area, we chose this hotel. We booked a superior balcony room and were given room 60, overlooking the swimming pool. We were pleasantly surprised by the size, decor and cleanliness of the room. The bed was extremely comfortable with ample pillows and the lounge room was really large. We loved the walk-in... More 

Helpful?
Thank Chriswilltravel_2
Level Contributor
16 reviews
5 hotel reviews
Reviewed 11 October 2016

Travelling with young kids, needed two rooms with fold out sofas. Every request was honoured without hesitation and with a smile. Beds were amazing to sleep on with delux bedding. The breakfast in the morning was a perfect mix of hot and cold dishes, old favourites and new healthy options.

Helpful?
Thank Emma B
Brisbane, Australia
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 10 October 2016

A very good hotel which i use when in sydney on business. Far away from the rat race yet still close enough to everything via the M2. About 25mins in the morning to North ryde. Restaurant quite good so eat in most of the time. In winter the open log fire place is very inviting. Good service and rooms, a... More 

Helpful?
Thank IanNOWELL

564 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (49)
Viewed
Hotel & Grounds (11)
Viewed
Business Centre/Function Rooms (5)
Viewed
Dining (7)
Viewed
Bathroom (3)
Viewed
Room/Suite (6)
Viewed
View from Room (1)
Viewed
Other (16)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (489)
Viewed
Amenities (19)
Viewed
Lodge Suite (100)
Viewed
Pool (11)
Viewed
Dining (9)
Viewed
Standard Room (71)
Viewed
Superior Room (106)
Viewed
Superior Room with Bath and Balcony (87)
Viewed
The Hotel (16)
Viewed
Twin Room (70)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (26)
Viewed
Pool/Beach Area (1)
Viewed
Hotel & Grounds (4)
Viewed
Business Centre/Function Rooms (3)
Viewed
Dining (2)
Viewed
Room/Suite (6)
Viewed
Other (10)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Castle Hill
0.7 km away
Adina Apartment Hotel Norwest
Adina Apartment Hotel Norwest
#1 of 2 in Baulkham Hills
660 reviews
0.2 km away
Novotel Sydney Norwest
Novotel Sydney Norwest
#2 of 2 in Baulkham Hills
288 reviews
13.0 km away
Novotel Sydney Rooty Hill
Novotel Sydney Rooty Hill
#1 of 1 in Rooty Hill
843 reviews
Show Prices
Show Prices
Show Prices
10.0 km away
Travelodge Hotel Blacktown
9.6 km away
PARKROYAL Parramatta
PARKROYAL Parramatta
#2 of 11 in Parramatta
697 reviews
8.8 km away
Pennant Hills Waldorf Apartment Hotel
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Room Service
  • Banquet Room
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Grand Mercure The Hills Lodge is a classic Tudor style building set in beautifully landscaped gardens, just 30 minutes drive from the centre of Sydney. Conveniently located opposite Norwest Business Park, the lodge features 97 rooms, restaurant, bar, heated swimming pool, day spa and 4 function rooms for up to 200 delegates. ... more   less 

Additional Information about Grand Mercure The Hills Lodge

Address: 1 Salisbury Rd, Castle Hill, The Hills Shire, New South Wales 2154, Australia
Region: Australia > New South Wales > Greater Sydney > The Hills Shire > Castle Hill
Price Range: $168 - $237 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Mercure The Hills Lodge 4.5*
Number of rooms: 97
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, HotelTravel.com, Expedia, Priceline, Travelocity and Booking.com so you can book your Grand Mercure The Hills Lodge reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Mercure The Hills Lodge Castle Hill, The Hills Shire
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Grand Mercure The Hills Lodge staff and other travellers.
3 questions
Ask a question

See all questions (3)

Questions? Get answers from Grand Mercure The Hills Lodge staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book a balcony bath for couples or a family room if travelling with children”
 of 5 bubbles becnjo, 2 Nov 2016 | Read review
“We had room 60 which overlooked the swimming pool. At night the pool looked great but no one used the pool while we were there.”
 of 5 bubbles Chriswilltravel_2, 29 Oct 2016 | Read review
“No real views to be had.”
 of 5 bubbles J5513VXemmab, 10 Oct 2016 | Read review
“a view of the gardens on the upper floor”
 of 5 bubbles IanNOWELL, 9 Oct 2016 | Read review
“even though rooms are well insulated any rooms away from Windsor Rd would be quieter”
 of 5 bubbles jovank885, 19 Sep 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay