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Rydges Bankstown

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254 Reviews from our TripAdvisor Community

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Showing 248: English reviews
Nisswa, Minnesota
Reviewed 31 October 2014

This hotel was nice & clean. Both Christine & Alan were very helpful when we needed anything like directions to different places to see. The free parking and WIFI was also very nice. Other stores and shopping mall close by too.

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Helpful?
Thank Chris W
Paultomas, General Manager at Rydges Bankstown, responded to this review

Chris, thanks for taking the time to comment on your recent stay. I’m pleased you found the staff helpful and they were able to assist with your inquiries. We hope to see you back soon Paul

Halletts Cove, South Australia, Australia
Reviewed 24 October 2014

A little disappointed with the standard of the building and rooms at first because of the expectations after staying at other Rydges hotels. Did not clean and the rooms look very tired and in need of some updating.

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Helpful?
Thank Tony K
Paultomas, General Manager at Rydges Bankstown, responded to this review

Thanks for your comments Tony. We are in the process of painting all the accommodation floors with one floor to go as well as changing all the Lighting to new modern LED lights. We will continue to work on updating and giving the hotel a fresh look to improve on the standard to meet the expectations of our guests. We...

Brisbane, Australia
Reviewed 18 October 2014

Stayed for a weekend while my wife attended a conference. The room was very comfortable, clean and well presented. It was also reasonably quiet from traffic noise but not from neighbouring room, which you could hear every word spoken. The price of food was quite expensive so we found lots of suitable alternative nearby in the local neighbourhood, prices might...

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Helpful?
Thank SometimesSkiing
Paultomas, General Manager at Rydges Bankstown, responded to this review

I’m pleased you found the room comfortable and well presented. We are just finalising our new menu to be released in a few weeks and we have also reduced the pricing to make it more attractive to our Hotel Guests. Thanks for your comments and we hope to see you back soon Paul

Melbourne, Australia
Reviewed 13 October 2014

Restaurant is my main area of complaint. it was short staffed and for 3 staff members to service a very busy restaurant was too much to expect. The following day the staff went out of their way to compensate me for the poor service the previous night. Toilet seat was loose. i cannot imagine why the cleaners (i stayed 3...

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Helpful?
Thank MelEF
Paultomas, General Manager at Rydges Bankstown, responded to this review

The staffing levels are reviewed on a daily basis to cater for the change in business, three staff most often than not can deliver the high level of service that our customers have come to expect. This may not have been the case on the night of your dining experience so I apologise if this was the case. You’re absolutely...

2101
Reviewed 12 October 2014

Have had to stay here for business...!!!!! More than 6 times in past 18 months..gets worse every time. Bed was lumpy, smelly. Room was dirty and smelly. Restaurant forgot my meal. No one at the bar when i wanted a drink. Security guard was asleep at the door and i got in without waking him. Bathroom mouldy. Toilet water continuous...

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Helpful?
3Thank James T
Paultomas, General Manager at Rydges Bankstown, responded to this review

It’s disappointing to read you experienced a number of service deficiencies during your stay as we do strive to deliver a high standard clearly a miss this time, your comments have been discussed with the F&B Manager to review and address. The cleanliness in any Hotel is of the up most importance and our Housekeeping department do a marvellous job...

Sydney, Australia
Reviewed 12 October 2014

We stayed at the hotel for the football and could not get any closer. I was pleasantly surprised, was only a quick cab ride away. The hotel is well fitted out, the rooms are a little older but has everything needed for an overnight stay. A few Fast Food restaurants nearby and some restaurants in nearby Bass Hill. Would definately...

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Helpful?
Thank MBarr
Paultomas, General Manager at Rydges Bankstown, responded to this review

Hello James, We are close to some great sporting facilities including Olympic Park so an ideal location for when they are hosting sporting events, concerts as well as conferences and trade shows. I’m pleased you found it to be of excellent value, we hope to see you soon Cheers Paul

Launceston, Australia
Reviewed 11 October 2014 via mobile

We stayed here with our son for a week whilst holidaying in Sydney. We booked online and got a free upgrade. Closer to our arrival time we also were able to check in online and received an enail once our room was ready. Staff seemed friendly. Our room was nice and comfortable. There is adequate car parking and a pool...

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Helpful?
Thank Danielle M
Paultomas, General Manager at Rydges Bankstown, responded to this review

I’m pleased to read you enjoyed your stay Danielle with your family. We hope to welcome you back soon Paul

Apple Tree Creek
Reviewed 7 October 2014

I had the misfortune of staying at this hotel for a business trip for several nights - and I hope to never to have to repeat the experience. On the first few nights we (work colleague) tolerated indifferent service in the restaurant, lengthy delay in receiving our meals - well over an hour despite only 6 people dining in that...

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Helpful?
1Thank 22OnTheRoadAgain
Paultomas, General Manager at Rydges Bankstown, responded to this review

Thanks for taking the time to post a review. The delays you experienced for your food is not acceptable and should not be tolerated and it would seem was acknowledged by the staff by not charging you for this lack of service. However this is not our standard and I have spoken to the F&B Manager to ensure he reviews...

Reviewed 30 September 2014

Vent missing slats and mold on both side of air vent and lamp shades. Laminate missing from windows and shower head broken.the only upside to this place was the lovley man that served us dinner he was well spoken and a very good waiter the food was also very good.

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Helpful?
Thank Kimcam1988
Paultomas, General Manager at Rydges Bankstown, responded to this review

Hello Kim, Thanks for your comments regarding your stay. The air vents are serviced and cleaned regularly by both our aircon contractor and housekeeping department, it would seem that we missed this one on this occasion. I’m pleased you enjoyed your dining experience, food and services wise. We hope to welcome you back in the near future Paul

Auckland, Auckland, New Zealand
Reviewed 24 September 2014

I was stayed here for two weeks for my work trip & I have to say every single day I thoroughly enjoyed the breakfast buffet. Dinner in the restaurant pretty good too. Room was nice & clean; also helpful friendly staff. I had problem accessing my emails & bank through their wifi due to some sort of issue with their...

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Helpful?
Thank PM_Fernando
Paultomas, General Manager at Rydges Bankstown, responded to this review

I’m pleased you enjoyed and found the staff accommodating during your 2 week stay with us. The Rise breakfast offering is substantial, fresh and healthy so I’m please you enjoyed the spread. We do have free, speedy and reliable internet and understand the importance of accessibility 24/7 whether it be for business or social. I apologise that this was not...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Free Parking
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room

Additional Information about Rydges Bankstown

Address: 874 Hume Hwy | NSW, Bass Hill, Bankstown, New South Wales 2197, Australia
Region: Australia > New South Wales > Greater Sydney > Bankstown > Bass Hill
Price Range: $154 - $266 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Rydges Bankstown 4*
Number of rooms: 120
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Also Known As:
Rydges Bankstown Hotel Bankstown
Rydges Bankstown Sydney
Rydges Bankstown Bass Hill
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Questions & Answers

Here's what travellers have asked, with answers from Rydges Bankstown staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Ask for a back of hotel room. Very noisy on the highway side”
 of 5 bubbles fersian10, 14 Aug 2016 | Read review
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