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I had high hopes for this facility as a potential spot for a week long family vacation. As a Spire member for IHG, I'm spending north of 75 nights at their properties.
Lighting outside at night is fair to marginal. Parking lot is OK but...More
We had a king bed room and a 2 queen bed room. The king came with a gas fireplace and the queen came with a balcony overlooking the pool. Both were very nice sized rooms. This hotel has lodge decor and theme. The staff was...More
Spent only one night here and overall, it was
a nice experience. Check in staff were polite and welcoming. We enjoyed their happy hour from 5-6 (I think). They had free beers, wine and a few snacks. Also, they had live entertainment. Double bed room...More
The rooms themselves are so-so, but the common areas (lobby, hallways, conference rooms) are dingy and musty, with old carpets, cheap construction and a dusty smell.
We tried to check in at 3:00 (check-in time) and they said our room wasn't available. While we waited...More
1 Thank Brodie S
Response from IHGService, Guest Relations Manager at The Lodge at Big Bear Lake, a Holiday Inn ResortResponded 2 weeks ago
Hi Brodie S,
Thank you for your review and for staying with us. I’m very sorry to hear about your experience on your recent stay. I apologize for the conditions you encountered and the issue you had with room service. I would like to address...More
I reviewed this property years ago when it was the Northwoods Resort. You can look back to my 2007 review, which was positive. My family and I had a lot of fun while staying at this property before, and we looked forward to returning. Unfortunately,...More
Response from IHGService, Guest Relations Manager at The Lodge at Big Bear Lake, a Holiday Inn ResortResponded 3 weeks ago
Thanks for choosing us and for leaving a review. I am happy that our location worked for your travel needs.
On the other hand, I regret reading your negative experience brought by the general layout of the hotel, the cleanliness of the bathroom...More