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room absolutely spotless and good size . never seen such a large bed . receptionist great and very helpful . dinning meals excellent , but expensive .my partner had never been in a helecopter .i organised a trip with haast heli , scott the pilot...More
Review collected in partnership with Scenic Hotel Group
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Response from Tracey D, General Manager at Heartland World Heritage HotelResponded 4 weeks ago
Thank you for that wonderful comment you have posted on Trip Advisor, our reception team is fantastic. Haast Heli is a great company and I will be sure to pass along your comments to Scott.
Glad you had a stunning stay in Haast...More
Was hesitant about staying here, judging by some of the TAs proceeding. Not a heck of a lot of options in Haast, so I bit the bullet and booked a room. $102.00 for a King Room. Not bad. I arrived around 6pm, lovely receptionist gave...More
Response from Tracey D, General Manager at Heartland World Heritage HotelResponded 11 August 2017
Thank you for that lovey feedback, what a great way to start the day. I have passed on your comment about the shower pressure in the queen room to our maintenance team to investigate as there should be more pressure. I had a...More
The rooms at this hotel are likely the nicest you cam get during off season in Haast and we though the rooms were really nice. Great bed, decore, and each room has it's own sliding glass view of the beautiful scenery. The staff were really...More
Thank Bec K
Response from Tracey D, General Manager at Heartland World Heritage HotelResponded 10 August 2017
Thank you so much for that fantastic review and posting it on TripAdvisor. A pleasure to read the comments about our wonderful staff, I will be sure to pass it along to them. We loved having you stay with us and hope you...More
The hotel should be bulldozed and built again, the rooms and a very unpleasant smell about them, we looked at two rooms and both had the same smell, the beds were the worst I've ever experienced in a hotel, the would miss out staying here...More
Thank Charles W
Response from Tracey D, General Manager at Heartland World Heritage HotelResponded 31 July 2017
Thank you for taking the time to place feedback on your recent stay with us at the Heartland World Heritage Hotel. I would love to talk to you more about the complaint about our rooms that had an unpleasant smell, as we have...More
I was a little disappointed to be honest. This hotel costs quite a bit but doesn't really feel worth the money. The room is basic, but bed was comfortable. The shower didn't drain well, but I'm not sure if that was just an issue with...More
Response from Tracey D, General Manager at Heartland World Heritage HotelResponded 20 July 2017
Thank you for taking the time to place feedback on your recent stay with us here at the Heartland World Heritage Hotel. I have passed along your comment regarding the drain to our maintenance team who are looking into this.
I hope you...More
USD 78 - USD 147 (Based on Average Rates for a Standard Room)
Number of rooms
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