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Seehotel Kastanienbaum

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Seehotel Kastanienbaum
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122 Reviews from our TripAdvisor Community

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Showing 56: English reviews
Tokyo Prefecture, Japan
Reviewed 8 September 2015

amazing location, goodish breakfast, good to walk around in the Kastanienbaum area. Rooms can feel a lil bit dated. Reception welcomed us warmly and the special dinner was good, all the food really nice,apart from the lava chocolate cake, which was missing a lil bit more of lava (ie, melted chocolate)

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Thank Robert M
Reviewed 10 August 2015 via mobile

A nice property ruined by an arrogant manager. One Mr Walter Kendall , who was introduced to us as the manager, said he could do anything he pleased with the hotel including changing the timings mentioned in the guest brochure in the room. The brochure clearly mentions that dinner will be served till 9.30 pm, but we were refused at...

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2Thank Champaneil
HotelKastanienbaum, Guest Relations Manager at Seehotel Kastanienbaum, responded to this review

Thank you for your feedback. We are very sorry that you could not enjoy your holidays the way they should be supposed to. We would like to inform you that Mr. Walter Kandl is not occupied at the hotel anymore. We took over the hotel one month ago and started with a complete new team and a new concept. So...

Merritt Island, Florida
Reviewed 28 July 2015

Hot, dirty and upsetting. What a sad waste of our time in such a beautiful location. The hotel claimed that it had climate control and that was a lie, it was NO Air Conditioning, stagnant and uncomfortable.There was a promise of laundry facilities, which simply do not exist. Room was dirty and stay was unpleasant! The servers in the restaurant...

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Thank Saffr1 E
HotelKastanienbaum, General Manager at Seehotel Kastanienbaum, responded to this review

Dear Guest Thank you for your feedback. We are really sorry that your stay was not as enjoyable as it is supposed to be. We would like to inform you that we took over the hotel one month ago with a complete new team and new concept. So we hope you might come back one day to enjoy your holiday...

London, United Kingdom
Reviewed 23 July 2015

Beautiful lakes view but the room are stuffy and no a.c. We was in room 104 on the ground floor. They dont provide a.c or fans. The bathroom are small and are kind of dated. I would recommend another hotel. The local area i nice but everything closest very early.

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Thank AdventureGirl b
Oxfordshire, United Kingdom
Reviewed 15 June 2015

A wonderful stay. The staff did everything they could to make me and my colleagues from around the world (there were more than 60 of us at a conference), comfortable and happy. Service always with a big, genuine smile - not just phoney 'professional' politeness, but warm and welcoming. Our room was spacious and the bed comfortable. The duvet and...

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Thank Anuradha V
Bury St Edmunds, England, United Kingdom
Reviewed 14 May 2015

I have stayed at this hotel more than a dozen times,unfortunately the accountants have been in and penny pinched. The restaurant used to be highlight of a long journey from UK to Italy ,however it was very average,but expensive,breakfast was not up to standard of previous years, Reception staff messy.

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Thank Jennifer M
Jakarta, Indonesia
Reviewed 10 December 2014

My colleagues and I stayed at this beatiful lake side hotel during our incentive trip. The staffs are so warm and helpful, especialy at dinner time they were so attentive to our need. On one dinner the chef asked us how about the dinner was. We said it was a great and delicious dinner. Delicious sausages. And then the chef...

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1Thank Paulus S
Basel, Switzerland
Reviewed 20 July 2014

Stayed for two days only, just to relax by the lake. Hotel was built in the 80's, however if you don't mind that style it's a nice place. We stayed half board, and were pleasantly surprised that they reserved the best tables for the half board guests, rather than the restaurant guests, so we had a perfect, uninterrupted view of...

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2Thank 17clarence
New South Wales, Australia
Reviewed 24 June 2014

we stayed there for a few days. the hotel suited us as there was included parking and breakfast, by the lake. we had a mountain view room, which was pleasant. the bus into town was very convenient, being right outside the hotel front door. saved trying to park in lucerne. the room had a mini bar , although it did...

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Thank shoalbay01
Cheltenham, United Kingdom
Reviewed 21 June 2014

Stopped over en route from UK to Italy. This charming hotel is right on the shores of Lake Lucerne, just a short drive off the main through route. Good parking within the hotel grounds, and a nice welcome from the reception staff. Situated in a lakeside residential area. We were upgraded from a mountain view room to a lake view...

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1Thank Peter S

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Pool
  • Beachfront
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Pool
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Welcome to Seehotel Kastanienbaum, 15 minutes to Lucerne, beautifully situated on the Horwer peninsula. Relax, enjoy the panorama of the lake and the mountains and discover the numerous opportunities to explore our region. ... more   less 

Additional Information about Seehotel Kastanienbaum

Address: St. Niklausenstrasse 105, Kastanienbaum 6047, Switzerland (Formerly Kastanienbaum Swiss Quality Seehotel)
Region: Switzerland > Canton of Lucerne > Kastanienbaum
Price Range: $202 - $341 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Seehotel Kastanienbaum 4*
Number of rooms: 42
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Questions & Answers

Questions? Get answers from Seehotel Kastanienbaum staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lake view is amaising”
 of 5 bubbles 894juliena, 10 Oct 2016 | Read review
“Get a lake view room with a balcony - otherwise stay in town.”
 of 5 bubbles wheelsupatl, 30 Sep 2016 | Read review
“I would always prefer a room overlooking the lake, on the higher floors.”
 of 5 bubbles RinseW, 21 Aug 2016 | Read review
“Opt for lake view”
 of 5 bubbles nevleary, 24 Jul 2016 | Read review
“pay the extra money for the lake front room or skip this hotel”
 of 5 bubbles Saffr1E, 27 Jul 2015 | Read review
5 of 5