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All reviews half board thai food lake lucerne charge for tap water surrounded by mountains main restaurant lakeside location hotel sits smoked trout situated directly friendly hotel cable car parking space ferry station desk clerk breakfast and evening meal walking routes
This was our third visit to the Central Am See and it continues to be an excellent hotel to stay at for visiting the Lucerne Region. We like it because we love to start our day with a trip on the lake. The hotel is...More
Response from Central A, Manager at Hotel Central am SeeResponded 4 weeks ago
thank you for choosing our hotel for the third time and for your lovely review on tripadvisor.
We are glad that you enjoyed you beautiful room with the lake view, and the breakfast on our beautiful terrace.
Especially we are very happy about...More
Reception staff need training in dealing politely with guests. It is not good service to be dealing with your enquiry at the desk and halfway through go off to take a phone call booking and leave us hanging around without even an apology. This happened...More
Response from Central A, Manager at Hotel Central am SeeResponded 2 weeks ago
thank you for your stay in our hotel and for your rating on tripadvisor.
We would like to apologize for the circumstances you had at the front desk.
To improve we are constantly working on our customer service.
Your feedback helps us to...More
This was one of five hotels of allegedly similar standard we stayed in during our holiday in Switzerland and it was by far the worst. Unlike the others, this hotel gave the impression that it was run by accountants who were only interested in cutting...More
Thank Jan L
Response from Central A, Manager at Hotel Central am SeeResponded 5 weeks ago
Thank you for your stay in our hotel and for your rating on tripadvisor.
We are very sorry that the room did not fit your expectations.
It is very important for us to make sure our guests are enjoying their stay.
To give us the...More
The location of this hotel is right on the lakeside, a 5 minutes walk to the ferry station. The outside terrace is literally at waters edge , perfect on a warm evening. The hotel was clean and the staff very friendly and helpful. Our room...More
Thank Philip G
Response from HotelC204, Manager at Hotel Central am SeeResponded 18 September 2018
Dear Philip G.
thank you for choosing our hotel and for your lovely rating on tripadvisor.
We are glas you enjoyed our beautiful terrasse directly next to the lake.
We would like to thank you for your compliment on our friendly staff as well.
Sorry, it's been a couple of months getting to this review. Overall this is a nice hotel, just a five minute walk from the ferry. Hotel Central am See has a great pool and grounds and a very nice breakfast. We especially enjoyed being able...More
Thank Brian L
Response from Hotel C, Manager at Hotel Central am SeeResponded 8 September 2018
Dear Brian L
thank you for your stay in our hotel and your rating on tripadvisor.
Especially we are happy that you like our beautiful lake view.
We are very sorry that you could not enjoy your upgrade to our junior suite, and that you...More