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07/05/2017 08/05/2017
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    Hotel Schloss Pontresina Family & Spa

    Maistra, Via 215, Pontresina 7504, Switzerland
    Hotel website
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    May 7
    May 8
    1 room, 2 adults, 0 children
    Traveller (107)
    Room & Suite (38)
    Dining (16)
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    Overview

    • Excellent44%
    • Very good34%
    • Average11%
    • Poor7%
    • Terrible2%
    Travellers talk about
    Free Wifi
    Breakfast included
    Pool
    Restaurant
    Bar/Lounge
    Spa
    4 Star Hotel
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    Rooms
    May 7 May 8
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    1 room, 2 adults, 0 children
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    Traveller rating
    Traveller type
    Time of year
    Language
    Reviewed 5 days ago

    Very Italian vibe and newly renovated rooms. We never had dinner, just breakfast. We usually took the bus to get to/from the hotel everywhere which was really convenient. Consider coming by train to Pontresina. Parking seems to be a problem. We enjoyed the spa area...More

    Helpful?
    Reviewed 7 March 2017

    Excellent Hotel team. The only thing that I have to criticize is that many "small" extracts (e.g. late check out after 12:30 p.m., even if easily possible) are charged extra. Breakfast, lunch and dinner are typical Italian Style, good quality, just great to have that...More

    Helpful?
    Response from CastellaniElena, General Manager at Hotel Schloss Pontresina Family & Spa

    Dear Stephan, Thank you for choosing Hotel Schloss Family & Spa for your stay in Pontresina and for taking the time to share your experience with us. It’s a pleasure for us to know that you enjoyed your stay and the Team. Regarding the late...More

    Reviewed 2 March 2017 via mobile

    Been here on a weekend trip to Saint Moritz ski resort, stunning architecture, nicely renovated, but seems to have seen the best of its days. Great sauna & spa, though. Below-average service unfortunately.More

    Helpful?
    Response from CastellaniElena, General Manager at Hotel Schloss Pontresina Family & Spa

    Dear Chris E, Thank you for choosing Hotel Schloss Family & Spa for your holiday and took the time to write a review on your experience. It’s a pleasure for us that you liked our building and especially our spa. I’m really sorry that you...More

    Reviewed 1 March 2017 via mobile

    I have been to this hotel twice in 2017 and it offers very nice and modern room, super comfy bed, nice bar and beautiful spa. Defenetely a good address. People working there are very kind too. The only thing that it could be improved is...More

    Helpful?
    Response from CastellaniElena, General Manager at Hotel Schloss Pontresina Family & Spa

    Dear Elisa B, I appreciate that you took time to write a review on your experience, it is very important for us to receive your feedback. It’s also a pleasure that you have been to Hotel Schloss twice this year and to know that you...More

    Reviewed 26 February 2017 via mobile

    Generally reception and bar staff are friendly. Went half board but water was charged and tap water is too dangerous to drink according to staff. Room was also poorly cleaned including a partially cleaned toilet. Also wifi is terrible, slow and difficult to connect to....More

    Helpful?
    Response from CastellaniElena, General Manager at Hotel Schloss Pontresina Family & Spa

    Dear Mr. Lusted, I’m really sorry to hear that your stay at Hotel Schloss is not reflecting your expectations and I hope you could accept my most sincere apologies. I also apologize for the misunderstanding in the restaurant, but I can assure you, that the...More

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    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Hotel Amenities
    • Breakfast included
    • Laundry Service
    • Multilingual Staff
    • Babysitting
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Dry Cleaning
    • Room amenities
    • Minibar
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    Details
    • Price range
    • USD 202 - USD 320 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 Luxury Hotel in Pontresina
    • #8 Family Hotel in Pontresina
    • #9 Spa Hotel in Pontresina
    • #14 Romantic Hotel in Pontresina
    Photos
    Traveller (107)
    Room & Suite (38)
    Dining (16)
    Pool & Beach (4)
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    Questions & AnswersAsk a question
    Armine30
    I would like to know opinion about the kid's club at the hotel. Is it suitable for children aged 6 and 11? Do they organize skiing lessons for children?
    10 November 2015|
    Answer
    Response from Massimo P |
    I have been at Schloss for many years an my kids are aged 10 and 7 respectively. Kid's club is excellent. They can also pick your kids after ski lessons if you are coming back at the hotel late in the afternoon. Ski lessons... More
    0
    Votes
    Google Translation
    manubeccons
    Buon giorno. È facilmente raggiungibile da questo hotel il centro di s.Moritz?
    4 December 2016|
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    EugeniaBondi
    Quanto costa cenare in hotel ? È prevista la formula pensione completa ? A quale prezzo ?
    4 December 2016|
    Answer
    Response from eliste96 | Reviewed this property |
    Buongiorno !!! Noi abbiamo sempre fatto mezza pensione e non credo che sia possibile fare pensione completa .... noi di solito 7 giorni e 6 notti in due in mezza pensione nel periodo di metà gennaio spendiamo sui 2000€ e noi... More
    1
    Vote
    Google Translation
    Room Tips
    "Front view to the valley is the best choice ..... magnificent"
    Read review
    "We are satisfied with our standard room, but apparently they have panoramic rooms wtih high ceilings"
    Read review
    "Choose the room with the view of the valley."
    Read review
    "the rooms with a Panaromic view are worth the extra price"
    Read review