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Hotel Schloss Pontresina Family & Spa

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Hotel Schloss Pontresina Family & Spa
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366 Reviews from our TripAdvisor Community

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Showing 38: English reviews
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Reviewed 2 January 2017 via mobile

I stayed 4 nights in this hotel. Unfortunetelly they are so slow. My room never cleaned if I didnt tell the clever reseption. We are waiting till 6 pm for the cleaning even I always put the clening card on the door. And when I want somethi ng from the reception they are telling yes immdediatelly but nobody cares and...

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Helpful?
Thank Melih S
CastellaniElena, Direttore generale at Hotel Schloss Pontresina Family & Spa, responded to this review

Dear Melih S, thank you for choosing Hotel Schloss Family & Spa for your stay in Pontresina and for taking the time to share your experience with us. We are really sorry that your experience here was not satisfying and we hope you could accept our most sincere apologies. We can assure you we will take in high consideration all...

Zurich
Reviewed 30 December 2016

We stayed in a big room (2 adults, 2 children) and there was enough space for all of us, big bathroom etc. Staff mainly speaking Italian, but tried to speak German / English and were VERY helpful and friendly. Overall, good value for the money and we will go back :-)

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Helpful?
Thank PatK564
CastellaniElena, Direttore generale at Hotel Schloss Pontresina Family & Spa, responded to this review

Dear Patk564, We thank you for choosing Hotel Schloss Family & Spa for your holiday. We appreciate you took the time to write a review on your experience here, it is very important for us to receive your feedback. It’s a pleasure for us to know that you enjoyed your room and you liked our services, kindness and helpfulness of...

Reviewed 29 December 2016 via mobile

This hotel is set in a great location..a beautiful palace in Pontresina and offers room at a good price. However the hotel misses many details. Rooms are small and get very hot in the night, the swimming pool is small, not at all luxurious and not on the same floor as the spa (as it is common in good hotels),...

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Helpful?
Thank gianfilippo a
CastellaniElena, Direttore generale at Hotel Schloss Pontresina Family & Spa, responded to this review
Google Translation

Gentile Sig. Gianfilippo A, La ringraziamo per aver investito il suo tempo per recensire il nostro Schloss Hotel Family &...

Zurich, Switzerland
Reviewed 9 May 2016

If you enjoy Italian culture/language/customs- a perfect place to stay. If you either don't like Italians or prefer an authentic Swiss experience, then this hotel is not for you. 100 % staff and 90% of the guests are Italian, so it's a very unusual dolce vita immersion in a small alpine village Things we enjoyed the most: 1. Amazing cousine-...

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Helpful?
Thank GlobetrottingMari
Shipston-on-Stour, United Kingdom
Reviewed 28 January 2016

We arrived quite late on Sunday evening after a slow journey from Zurich due to the wintry conditions and were warmly welcomed by the reception staff - having not eaten we asked if the restaurant was still open and they offered us the buffet service - I have to say it was disappointing but in the hotels defence it was...

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Thank Kevin B
St. Gallen, Switzerland
Reviewed 10 January 2016 via mobile

Good breakfast buffet with wide choice, nice Spa area (reservation required) Rooms with new bathroom but we left with a generally bad impression due to very thin walls in the rooms that drastically disturb the comfortability. (We can not recommend it for families with children or peiole who like to sleep in peace and quiet.) We wer not satisfied with...

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Helpful?
Thank SherpaTensing
HotelSchloss, Responsabile relazioni con la clientela at Hotel Schloss Pontresina Family & Spa, responded to this review

Dear Sherpa We are glad that you enjoyed our special breakfast and the spa with the amazing beautiful views. We hope to see you again in our hotel.

Hamburg, Germany
Reviewed 26 December 2015

The hotel staff is very nice and especially friendly towards the kids. The rooms are very different, since this is an old building, there are probably very nice rooms, but also some very dark rooms. We had a room with a very small window which had a panoramic view. The food at breakfast is great, we had a lot of...

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Thank Echologist
Lugano, Switzerland
Reviewed 4 March 2015

Very kind and welcoming staff, always trying to help and flexible. Excellent hotel, clean, very comfortable. Food was outstanding. Very nice SPA and very good location, well served by buses to reach the ski resorts. I stayd with my 3 daughters and my son and we had an unforgettable time: thank you to the entire staff and to the very...

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1Thank Paolo B
Sheffield, United Kingdom
Reviewed 7 February 2015

We stopped for 5 nights at this hotel and we were happy with every aspect of our stay. The room was clean, bed comfortable and service excellent. We were especially happy with the opportunity to take a hot power shower at the end of each day. Ski equipment is available from Giovanni Braga just across the road (ask at reception...

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Thank CraigBJDB
Stockholm, Sweden
Reviewed 30 January 2015

We visited Pontresina for a 4-days cross-country ski vacation. The hotel is located just by the tracks and are easily accessed from the back of the hotel (via a very slippery hill though). The food is tasty and the restaurant offers several dishes to choose from at its buffet. The service is quick and helpful. However, almost every night the...

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1Thank Elsa E
HotelSchloss, Responsabile relazioni con la clientela at Hotel Schloss Pontresina Family & Spa, responded to this review

Dear Customer, Thank you for taking the time to review Hotel Schloss Wellness & Family. We truly value the opinions of our customers. We are glad that you appreciated the 4 saunas, pools, showers and relax area in our spa. We are pleased that you liked the variety of food and the service of the restaurant. We are sorry your...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Shuttle Bus Service
Official Description (provided by the hotel)
It is a fascinating late nineteenth-century castle fortress in the heart of the Upper Engadine, just 5 km from St. Moritz, with imposing and appealing architecture. It has been completely refurbished and its windows look out onto a unique panorama over Val Roseg and the evocative glaciers of the Bernina range. The spacious interior, including two restaurants and a splendid spa, offers the perfect tailor-made size for young and old. It is a short distance from the main ski facilities of the district, such as the Kinderlift Alp Languard Pontresina just 0.5 km away, the Celerina Corviglia 8 km away, or the Corviglia Sankt Moritz 9 km away. ... more   less 

Additional Information about Hotel Schloss Pontresina Family & Spa

Address: Maistra, Pontresina 7504, Switzerland (Formerly Hotel Schloss Wellness & Family)
Region: Switzerland > Swiss Alps > Canton of Graubunden > Engadin St. Moritz > Pontresina
Price Range: $238 - $674 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Schloss Pontresina Family & Spa 4*
Number of rooms: 142
Reservation Options:
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Hotel Style:
#4 Luxury Hotel in Pontresina
#8 Family Hotel in Pontresina
#9 Spa Hotel in Pontresina
#14 Romantic Hotel in Pontresina
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Schloss Pontresina Family & Spa staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We are satisfied with our standard room, but apparently they have panoramic rooms wtih high ceilings”
 of 5 bubbles SiuMui, 24 Jan 2015 | Read review
“Choose the room with the view of the valley.”
 of 5 bubbles 391alexb, 25 Jun 2014 | Read review
“the rooms with a Panaromic view are worth the extra price”
 of 5 bubbles matejav2014, 24 Feb 2014 | Read review
“If you're a family of five or less, ask for a camera panoramica one level below reception. Big enough to sleep five (parents + 2 children + a baby) and great views.”
 of 5 bubbles alexb007, 28 Dec 2013 | Read review
“I guess there are no good rooms, I looked even at a suite and it was terrible. It is just not at all a 4 star hotel.”
 of 5 bubbles IrisA75, 26 Feb 2013 | Read review
5 of 5