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Best Western Hotel Frankfurt Airport Neu-Isenburg

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Best Western Hotel Frankfurt Airport Neu-Isenburg
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39 Reviews from our TripAdvisor Community

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Showing 15: English reviews
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Dublin, Ireland
Reviewed 2 days ago NEW

The good: rooms were a very decent size, beds and pillows comfy, bathroom roomy and shower strong.. Not so good: Strange smells, especially in the corridors/lift and Nickelodeon only english language station I could find.. Quite good: Breakfast (included in price) was plentiful with both cooked (great sausages) and continental choices catered for. Staff helpful. Overall a good choice for...

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Helpful?
Thank tigereye39
County Dublin, Ireland
Reviewed 4 weeks ago via mobile

The lobby of this hotel has the look of a run down hostel and has a constant bad smell. Check in was very slow & I had very low expectations at this stage. However, when I got to my room I was pleasantly surprised. It was very spacious, comfortable, clean & modern. The bathroom could do with an upgrade but...

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2Thank lauralaura2017
Best Western F, Front Office Manager at Best Western Hotel Frankfurt Airport Neu-Isenburg, responded to this review

Dear guest, Thank you very much for your stay at our hotel and for your comment. They are very important for us and will enable us to improve our service in the future. We have discussed your points in our management meeting to enhance the areas which has been mentioned. We would be glad to welcome you again in the...

Lenox, Massachusetts
Reviewed 13 January 2017 via mobile

I last stayed at this hotel one year ago and swore that I would not return; however, my German colleague booked the room and I had to comply. Happily, I found that the room were updated to be much more modern and friendly. The wifi worked fairly well. The breakfast remains generally meager and stale: hardly welcoming sight the first...

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Helpful?
Thank FJV2
Best Western F, Front Office Manager at Best Western Hotel Frankfurt Airport Neu-Isenburg, responded to this review

Dear guest, Thank you for your stay at our hotel and for your comment . Your comments are very important to us and will enable us to improve our service in the future. We are delighted that you enjoyed the new refurbished rooms . We would be glad if we could welcome you soon again. With kind regards Michael Thumerer

Kuala Lumpur
Reviewed 8 December 2016

Near to airport and motorway, shopping mall is just 3 minutes away providing good places to eat. Checking in was fast, room is very huge and clean. Quiet environment giving us a good night sleep.Shopping mall next door, beside food also provided us the opportunity to buy some stuff and gifts for the coming Christmas

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Helpful?
Thank Ray5
Best Western F, Front Office Manager at Best Western Hotel Frankfurt Airport Neu-Isenburg, responded to this review

Dear guest, Thank you for your stay at our hotel and for your good ranking. We are delighted that you enjoyed the new refurbished rooms . It would be great if we had the chance in the future to welcome you again soon. Sincerely Michael Thumerer / Front Office

Stockport, United Kingdom
Reviewed 26 November 2016

This is the second time I've stayed here and I wasn't disappointed. The hotel has very spacious rooms and the view over Frankfurt and the surrounding area from the higher floors is fantastic. The restaurant is located on the 19th floor, so this view is afforded to you as you are sitting down in to morning to the excellent breakfast...

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Helpful?
Thank Andrew F
Best Western F, Front Office Manager at Best Western Hotel Frankfurt Airport Neu-Isenburg, responded to this review

Dear Guest, Thank you for your stay at our hotel and for your comments and great ranking. They are very important to us and will enable us to improve our service in the future. We are delighted that you enjoyed the new refurbished rooms and satified with our breakfast offer and would be glad to welcome you soon again. With...

Pleyben, France
Reviewed 7 November 2016 via mobile

We visited this hotel for a couple of nights whilst attending an exhibition nearby. Firstly, trying to find the hotel was a little difficult. The name we were given when booking was EHM hotel frankfurt airport. However, the hotel is a Best Western. It looks like an apartment block from the outside. Not signed at all. The reception area was...

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Helpful?
Thank Kiki d
Best Western F, Front Office Manager at Best Western Hotel Frankfurt Airport Neu-Isenburg, responded to this review

Dear guest, Thank you for your stay at our hotel and for your comments . They are very important to us and will enable us to improve our service in the future . We are delighted that you enjoyed the new refurbished rooms .Following improvments are on the plan, though the reception will brighten up soon though. It would be...

Milton Keynes, United Kingdom
Reviewed 14 July 2016

We stayed here on a stop-over on our journey from the Hook of Holland to Nuremberg. We drove up and down the road a couple of times looking for 'Balladins Hotel' before realising that the name on the hotel was Hotel Isabella (apparently it is also called EHM), it would have been good to know before, I mentioned this to...

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Helpful?
Thank walki_1
Best Western F, Front Office Manager at Best Western Hotel Frankfurt Airport Neu-Isenburg, responded to this review

Dear guest, Thank you for your stay at our hotel and for your comment . Your comments are very important to us and will enable us to improve our service in the future. Our apologize for your impressions you got during your. We are really sorry that you have not been welcomed in the way, as it is usual. The...

London, United Kingdom
Reviewed 1 February 2016

Just had one night after a tiring day and slept fantastically. Bed was very comfortable, room was spotless. Easy enough to find. Friendly staff. Everything worked. Didn't experience any food so unable to comment.

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Helpful?
Thank smiler09
Best Western F, Front Office Manager at Best Western Hotel Frankfurt Airport Neu-Isenburg, responded to this review

Dear guest, Thank you for your stay at our hotel and for your good ranking. We are delighted that you enjoyed the new refurbished rooms and had a good rest with us. It would be great if we had the chance in the future to welcome you again soon. Sincerely Michael Thumerer / Front Office

Jeddah, Saudi Arabia
Reviewed 10 February 2014

The internet will drive you crazy in this hotel! on off on off! just terrible!! Happy Hour is certainly not Happy judging by the rude bar maid and what was on offer, on arriving at the Bar (which by the way is not open at weekends) was told that Happy Hour was only for Red or White wine and that...

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Thank Sam S
Medina, Saudi Arabia
Reviewed 23 November 2013 via mobile

This hotel seams to be good for those who looking for low budget trip. The staff were nice and helpful. The break fast is suitable. There's a beautiful market (isenburg central) just behind the hotel.

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Helpful?
Thank hani-KSA
Best Western F, Front Office Manager at Best Western Hotel Frankfurt Airport Neu-Isenburg, responded to this review

Dear guest, Thank you for your stay at our hotel and for your good ranking. It would be great if we had the chance in the future to welcome you again soon. Sincerely Michael Thumerer / Front Office

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
This 4-star hotel in Neu-Isenburg is just a 15-minute drive from Frankfurt city centre and Frankfurt Airport. It offers free Wi-Fi and modern rooms. ... more   less 

Additional Information about Best Western Hotel Frankfurt Airport Neu-Isenburg

Address: Herzogstrasse 61-63, 63263 Neu-Isenburg, Hesse, Germany (Formerly EHM Hotel Frankfurt Airport Neu-Isenburg)
Region: Germany > Hesse > Neu-Isenburg
Price Range: $76 - $232 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Hotel Frankfurt Airport Neu-Isenburg 4*
Number of rooms: 222
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Also Known As:
Quality Hotel Neu Isenburg
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Hotel Frankfurt Airport Neu-Isenburg staff and other travellers.
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Questions? Get answers from Best Western Hotel Frankfurt Airport Neu-Isenburg staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher up the room the better”
 of 5 bubbles T670GOandrewf, 26 Nov 2016 | Read review
“A re-formed room is best but I don't think they were booking out the un-refurbished ones as they were working on them.”
  • Hallway entrance to room
  • Balcony
 of 5 bubbles walki_1, 14 Jul 2016 | Read review
“Don't bother - go elsewhere. You cannot hear the airport which is probably the only good thing about it.”
 of 5 bubbles HelenP682, 19 Aug 2013 | Read review
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