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Mercure Hotel Frankfurt Airport

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Traveller (267)
Room & Suite (73)
Dining (12)
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Overview
  • Excellent16%
  • Very good45%
  • Average28%
  • Poor8%
  • Terrible3%
Travellers talk about
“shuttle service”(25 reviews)
“one night”(37 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
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Rooms
4 Jun.5 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,169)
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554 results
Traveller rating
89
237
149
61
18
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Time of year
LanguageEnglish
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89
237
149
61
18
Show reviews that mention
All reviewsfrankfurt airportshuttle serviceone nighta free shuttle busindustrial areaan overnight stayindoor poollong flightshort staybooked this hotelrooms are nicemini barfree internettransitbathtubeuropeconnection
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1 - 5 of 554 reviews
Reviewed yesterday

The hotel is a 20min shuttle ride from the airport; the hotel shuttle costs and a taxi ride is about EUR20. So it's not particularly close. The hotel itself is average, clean but old-looking; the rooms are small and have very limited amenities (poor wifi,...More

Thank Amy O
Response from Agustin B, Manager at Mercure Hotel Frankfurt AirportResponded today

Dear Madam O., Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Airport. We are sorry that your experience did not meet your expectations, please allow us to express our sincerest apologies. Please note that our standard...More

Reviewed 6 days ago via mobile

Stayes at The Mercure hotel Kelsterbach for a few night in April, and found the location convenient for the airport as well as it's next door to my office. Rooms spotless, well maintained and no problems reported. Bar is nice for a drink either indoors...More

Thank Michael F
Response from Agustin B, Manager at Mercure Hotel Frankfurt AirportResponded yesterday

Dear Mr. F., Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Airport. We are happy to hear your appreciation which motivates us in our daily endeavor and I will surely communicate your appreciation to our staff....More

Reviewed 1 week ago

After waiting for an hour at the Frankfurt airport for a van/bus it was quite chaotic since this transport completes pickups for both the Mercure & Ibis. It makes it difficult to board this bus, because by the time the bus arrived many many people...More

Review collected in partnership with Accorhotels.com
Thank miguelchicago
Response from h0719-dm, Manager at Mercure Hotel Frankfurt AirportResponded 1 week ago

Dear Miguelchicago, Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Airport. We are sorry that your experience did not meet your expectations, please allow us to express our sincerest apologies. As of today, I had contacted...More

Reviewed 3 weeks ago

I booked the hotel as I used to stay here before. I liked that they had free shuttle bus operating at least once an hour to and from the airport. However, it is not free anymore. From hotel to the airport, it costs 3 EUR...More

Review collected in partnership with Accorhotels.com
Thank ekbkk
Response from h0719-dm, Manager at Mercure Hotel Frankfurt AirportResponded 1 week ago

Dear ekbkk, Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Airport. Our shuttle service is free of charge from the Airport to our Mercure Hotel and from Hotel to the Airport we charge EUR 3.00 per...More

Reviewed 3 weeks ago

More

Review collected in partnership with Accorhotels.com
Response from h0719-dm, Manager at Mercure Hotel Frankfurt AirportResponded 1 week ago

More

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About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Bar/Lounge
Room Service
Spa
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Meeting Rooms
Laundry Service
Multilingual Staff
Conference Facilities
Room Service
Dry Cleaning
Banquet Room
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Heated pool
Indoor pool
Spa
Details
Price range
USD 71 - USD 249 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 71 - USD 249 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (267)
Room & Suite (73)
Dining (12)
Pool & Beach (6)
Questions & Answers
Ask a question
rudytjip
9 January 2018|
AnswerShow all 5 answers
Response from Bill T | Reviewed this property |
Sorry don’t know as I used the hotel shuttle.
1
Vote
millinger
8 March 2017|
AnswerShow all 5 answers
Response from Mihai1978 | Reviewed this property |
There is a shuttle every 30-60 minutes or so, you need to check their timetable at the reception for the exact time of each shuttle (or email in advance). You need to book your seat on the morning runs, apparently. And most... More
0
Votes
AliceMoerk
7 March 2017|
AnswerShow all 3 answers
Response from miguelalterio | Reviewed this property |
Hertz CAR RENTAL is located on -1 City Mall level at terminal 1 area A
1
Vote
Google Translation
Room Tips
"Want a good room? Stay at the Hilton or Sheraton!"
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"The extra fee for the high speed net is worth it."
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"Be cheerful and positive in interaction with booking clerk"
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"Dont stay here."
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