Fraser Coast Top Tourist Park
21 Denmans Camp Rd, Scarness, Hervey Bay, Queensland 4655 Australia
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About
#3 of 4 campsites in Scarness
Location
Cleanliness
Service
Value
Fraser Coast Tourist Park is newly owned and operated. Peaceful, clean, tidy & secure (gated). You will enjoy hours of entertainment in the enormous recreation room,with Pool Table. Relax in our HEATED THERAPEUTIC MINERAL POOL & SPA! The perfect way to unwind after a day sightseeing and touring. Other facilities include Guest laundry, BBQ/Camp Kitchen (featuring Pizza Oven), Internet Kiosk & Tour Desk. Our friendly staff will assist you with tour bookings and recreational activities at The Tour Desk. We assist all our guests onto their caravan site, ensuring a stress free start to your holiday. Plenty of room for a Motorhome or camper, accommodation available in one bedroom fully refurbished en-suite cabins or Studio Units and shared or private backpacker Rooms.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Game room
Billiards
BBQ facilities
Shared kitchen
Laundry service
Wifi
Hot bath
Outdoor pool
Self-serve laundry
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Room features
Kitchenette
Refrigerator
Room types
Family rooms
Good to know
HOTEL CLASS
Location
61Somewhat walkable
Grade: 61 out of 100
42Restaurantswithin 1 km
5Attractionswithin 1 km
21 Denmans Camp Rd, Scarness, Hervey Bay, Queensland 4655 Australia
Getting there
Rental CarsSee all Scarness car hire
156Reviews1Q+A17Room tips
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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+1
Rooms are a disgrace run down dirty, dog hair all over the blankets, microwave rusted, air-conditioning was smelly and struggling to work clearly filters have not been cleaned for sometime. I took photos of the filth in this place. Looks great online in the photos realality I wouldn't take my dog there. Smelt like urine. The upstairs units no sound proofing and people yelling in some sort or domestic situation. No staff to nip it in the bud. Do not stay here. Great location bed was comfortable if you like someone's dog hair all over you. Unit had queen bed and bunks if ya had a family... but no door on the bathroom so better have a close family to stay here. 1 out of 10 is generous its a dump. Power point hanging off the wall. Unsafe. Photos speak for themselves.
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Date of stay: August 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We stayed overnight in a Superior Cabin. "Superior" was overstating it, but it was perfectly adequate for a night. The Cabin was clean and the lounge and bed was comfortable. Unfortunately, both cold taps in the basin and shower wouldn't completely turn off and ran all night. For caravaners, the sites looked small and difficult to get into.
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Date of stay: July 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Small sites,Sunday difficult to access the reception as was closed most of the day.No response to intercom,only to a phone call. Never again,only suitable for small vans.Despite booking,the comment was you may need to go somewhere else,as the only available site maybe too small. Thus grey water was uphill to the drain,thus we placed it on the grass.
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Date of stay: July 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Booked a cabin for 2 nights. On arrival at the prearranged time we could not access the property with a vehicle for several hours due to maintenance being conducted on the gate. Parked a block away and dragged our suit cases through the neighbourhood. The cabins have very little to offer. To avoid a $50 cleaning fee guests on departure are required to wash and put away all dishes but they do not provide dish washing liquid or tea towels. We used a bath towel to dry dishes. They do not provide hand soap or hand sanitiser and in this pandemic it is an essential. As a matter of concern this review has been passed to QLD Health for their information. An observation for those bringing vans onto the site. Space is very tight with only one entry/exit gate. This concern will be passed onto the Hervey Bay council as it severely restricts access to guests and emergency services when required in an emergency. Further, The tightness of access and egress will restrict fire services when needed. Dogs are not permitted in cabins but roam freely around the park unattended. Be careful where you step. Reception hours are promulgated but not adhered to. Would I stay here again. Absolutely not. There is clearly an issue with management and their ability to provide the necessary service to guests.…
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Date of stay: July 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
When we arrived at our room, the bed was almost impossible to sleep on with springs digging into our backs. Zero padding. Both myself and my partner woke up with awful back pain after only maybe 4 hours total of sleep. Our towels had yellow stains all over them (Gross). The bathrooms were foul, 5 out of the 6 stalls were clogged and unusable, the showers were dirty and stank. We ended up staying only 1 night out of our expected 6 due to needing to leave for an emergency. Went to see reception in the morning around 10, doors were locked and nobody was there. Returned about an hour or so later to find staff inside chatting but the doors still locked. Once we were let in, We let them know we needed to leave and asked about any options regarding a refund for the 5 nights we were no longer able to stay for. We were told because we booked online they couldn't do anything. Staff generally weren't bothered about anything or our situation, not very helpful. We contacted our online booking platform 10 minutes later for said refund and they said they would help and they just need to contact Top Tourist parks. They then put us on hold and called TTP to which there was no response. We then received an email from booking site stating the request had been denied by Top Tourist Parks. In the circumstances I think this is just poor customer service. We stayed 1 night out of 6 and weren't able to receive any form of compensation. Generally dissatisfied and won't be returning.…
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Date of stay: September 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Very basic accommodation could do with a good clean I had to clean the sink out it was filthy Party of drunks started at 2am and finished around 3.30 We had no bedding or towels so I think they must be an extra Book other accommodation if you can find some
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Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The park served it's purpose. Due to covid we had to change our travel plans. Booked 2 nights for 2 vans. Staff very helpful, amenities weren't cleaned too well, and abit outdated. Only one clothes dryer and always someone waiting to use it. Games room and kitchen well equipped, gas pizza oven, pool table, arcade game and TV. The park needs a face lift, and the spots are very hard to get vans into. Ours is 24' including draw bar and it took abit. Location is fantastic, walking distance to town and an amazing fish and chip shop (Maddigans) around the corner. Not alot of room to swing in. But like I said, it served it's purpose.
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Date of stay: June 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We had booked into the studio cabin for a 1 night stay due to a last minute family affair and thought that the room would be sufficient for the 1 night stay. As soon as we opened the door the stench of cigarette smoke smacked you in the face. Unfortunately despite all my efforts to find different accommodation that afternoon, it was too late and we had to endure the night. Needless to say all our items smelt of cigarette smoke and we will not be recommending or staying at this park again!!
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Date of stay: May 2021
Rooms
Cleanliness
Service
Room Tip: Do not stay here if you want something clean, tidy and smoke free
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We stayed here from Easter Monday for 4 nights in a pet friendly studio. The park is situated perfectly between Scarness and Torquay and literally 5 minutes walk to the beach and esplanade. The studio is clean and basic but did what we needed and was exactly what we expected based on the photos. Friendly staff and very helpful. Great games room for kids and adults with a free arcade game, table tennis and pool table and yes (groan) free wifi to keep them entertained when real play isn't enough! We didn't use the outside kitchen but there was a pizza oven and all kitchen facilities available for campers to use. We really liked the security of the gates closed at night fairly early on and until quite a decent time in the morning. Dog friendly beaches 10 minutes walk away which was great and the small cleaning fee of $30 to bring our pup was well worth it. She had a great time and enjoyed meeting lots of other dogs during her stay.…
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Date of stay: April 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Pauline Charnock, General Manager at Fraser Coast Top Tourist Park
Responded 15 Apr 2021
Glad you enjoyed your stay with your children and the dog. We hope you created some happy family memories, and hope to see you soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We arrived 6pm @ this place & book into one of the cabin if we had arrived earlier we would of gone elsewhere on arriveing the place look run down but on walking in it got worse the Curtain was hanging half down so people could look straight into the room the fan was Filthy and it smelled of cigarettes we stayed the night as it was to late to go looking for another place to stay we had paid for two nights but left the next morning & losing our money for the next night rang the manager to tell her about the Curtain half hanging down & said that the staff should of fix it up & did not know anything about this but @ the end of the day she is the one responsible for the running of the place & to Blame the staff for is not taking responsibility next time we will read the reviews as I did after the fact & were not surprised by the reviews, go elsewhere would be my advice I could go on but it will just fall on deaf ears going by the other reviews regarding this holiday Park…
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Date of stay: March 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Pauline Charnock, General Manager at Fraser Coast Top Tourist Park
Responded 15 Apr 2021
You were checked in by staff and there is a clear notice in the room that states if there is anything wrong please contact staff IMMEDIATELY so we can rectify any problems straight away. Even when you left you did not make any comments to staff regarding the room. When you phoned after you had left you said that a friend had offered for you to stay there and could you have a refund. When you were told that a refund was not possible as you were cancelling on the day you only then began stating the issues and implied that you would give a bad review if you did not receive a refund. As for the manager being able to check everything would be an impossible task. When we receive feedback from guests the cleaning and maintenance team are always made aware of issues so that they are not repeated. We receive very positive feedback in person from our guests on departure as we always ask if they have enjoyed their stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
USD 54 - USD 70 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaQueenslandFraser CoastHervey BayScarness
NUMBER OF ROOMS
12
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Claim Your ListingFRASER COAST TOP TOURIST PARK (AU$82): 2023 Prices & Reviews (Hervey Bay) - Photos of Campground - Tripadvisor
Frequently Asked Questions about Fraser Coast Top Tourist Park
Which popular attractions are close to Fraser Coast Top Tourist Park?
Nearby attractions include Ellen Foulds Fine Art Gallery (0.9 km), World Bazaar (0.6 km), and Mind, Body and Soul (0.9 km).
What are some of the property amenities at Fraser Coast Top Tourist Park?
Some of the more popular amenities offered include free wifi, a pool, and free parking.
What food & drink options are available at Fraser Coast Top Tourist Park?
Guests can enjoy barbeque facilities during their stay.
Is parking available at Fraser Coast Top Tourist Park?
Yes, free parking is available to guests.
What are some restaurants close to Fraser Coast Top Tourist Park?
Conveniently located restaurants include Odyssey Bistro, Bayaroma Cafe, and Banksia Seafood And Grill.
Are there opportunities to exercise at Fraser Coast Top Tourist Park?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Fraser Coast Top Tourist Park?
Yes, laundry service and self serve laundry are offered to guests.