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Mercure Paris Roissy Charles de Gaulle

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742 Reviews from our TripAdvisor Community

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Showing 288: English reviews
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Reviewed 4 weeks ago via mobile

We showed up at 10:00 am only to be told our room wasn't ready yet and we would need to wait 45 minutes. Our reservation was for 8:00 am. Our three young kids were all passed out on the lobby benches. The representative was incredibly rude and not accommodating at all! Never again!

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Helpful?
Thank Stacey d
Alexandria, Egypt
HOTEL’S FAVOURITE REVIEW
Reviewed 7 September 2016 via mobile

If you have a night stuck at the airport . It's certainly a great place to spend it . They hotel offers a free shuttle to pick you up at the airport but i couldn't find it , and ended up walking all ariund the airport to a whole different mercure ,, But they were very helpful and decent there...

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Helpful?
Thank sylviabessada
About Hotel's Favourite Review
Benjamin P, Propriétaire at Mercure Paris Roissy Charles de Gaulle, responded to this review

At only 15mn from the airport with a free shuttle service, with a full service hotel we are pleased that you have taken good moment with us Deleignies M. General Manager Mercure Paris Roissy CDG

East Timor
Reviewed 4 weeks ago

My room on the first floor was spacious, cozy and functional. I liked the room very much. The receptionists were welcoming and friendly. What I found inconvenient was the frequency of the shuttle bus during the 'off-peak' hours. Referring to the timetable I got from the hotel, as of March 2017, it serves every 40 minutes between 11:30 and 17:00,...

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Helpful?
Thank greylourie
Benjamin P, Front Office Manager at Mercure Paris Roissy Charles de Gaulle, responded to this review

Dear Greylourie, Fristly , thanks to let us your fedbacks after your stay in our Mercure Paris Roissy CDG Airport hotel. We are sorry to read you waited more than one hour our shuttle in the airport. We are actually working on that problem and ,very soon , our hotel will have new shuttle with more passing frequencies. We hope...

Reviewed 23 March 2017 via mobile

Excellent service, outstanding rooms and interior. Friendly and competent staff, helpful as well. As cabin crew i have been in loads of hotels. I dont know what brand of pillows and mattes they use in Mercure airport CDG hotel, but it is the best bed i have ever slept. The most comfortable and valuable sleep i have ever had! Amazing....

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Helpful?
Thank Anna A
Reviewed 21 March 2017 via mobile

Spent time during nearby fair - offers all you need. Rooms adequate, bathroom fulfilling needs, breakfast a bit small, restaurant with good selection, people friendly. Area for improvement is free wifi with improved,speed (understand that you offer better service for surcharge, but that is stone age!).

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Helpful?
Thank Gauttle
Reviewed 1 March 2017

Fine to stay for a quick over-night stop, got shuttle bus from T2, but basic services. There was no restaurant open when I stayed just a couple of menu options available from the bar area not set up for eating in. There is a pool in the basement accessed via the fire stairs but it is very isolated, water was...

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Helpful?
Thank Sea6rusty
Norfolk, Virginia
Reviewed 16 February 2017

The hotel is okay. The good is that the hotel has a nice lobby, okay restaurant that is open late, and a shuttle that takes you to the airport. The bad is that the room is shabby and old and in need of an update. This is a no frills hotel. I stayed here one night and got a deal...

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Helpful?
Thank AB90USA
Benjamin P, Front Office Manager at Mercure Paris Roissy Charles de Gaulle, responded to this review

Dear AB90USA, Thank you for taking the time to tell us about your experience at the Hotel Mercure Paris Roissy Charles de Gaulle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very...

taipei
Reviewed 14 February 2017

Review collected in partnership with Mercure Hotels
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Thank bishuanc
Benjamin P, Front Office Manager at Mercure Paris Roissy Charles de Gaulle, responded to this review

Bangkok, Thaïlande
Reviewed 9 January 2017

Choose this hotel as near the airport , we arrived after a long flight and were happy to spend an early night , been upgraded to a bigger room, comfortable bed the only bad point is the heater which didn't work well that's why they provide oil radiator in the room , the bathroom is a bit dated , could...

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1Thank lolobkk
High Wycombe, United Kingdom
Reviewed 3 January 2017

Stayed here for one night, including drinks and dinner. It's a fairly average airport hotel, a little run down compared to many. That said it works fine, comfortable with regular shuttle buses to the airport. I'd stay here again - it's good value.

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Helpful?
Thank Cloud_Matt

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Accessible rooms
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Located just a 10 minute drive from Airport, this hotel provides a free airport/train TGV shuttle service. It also offers 24-hour front desk and free Internet Wireless access. The air conditioned guest rooms are equipped with a 42" TV (80 channels) and a tea and coffee maker. A buffet breakfast is available daily and the hotel's restaurant serves traditional French cuisine for lunch and dinner. Guests can dine on the outdoor terrace overlooking the landscaped garden. Bar Aero cafe is open until late and also has a snack menu. Room service 24/24. Airport is 2.5 Miles from Parc des Expositions. ... more   less 

Additional Information about Mercure Paris Roissy Charles de Gaulle

Address: 3 Allee du Verger, 95700 Roissy-en-France, France
Region: France > Ile-de-France > Val-d'Oise > Roissy-en-France
Price Range: $89 - $204 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Paris Roissy Charles de Gaulle 4*
Number of rooms: 202
Reservation Options:
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Also Known As:
Mercure Paris Roissy Charles De Gaulle Hotel Roissy
Mercure Roissy
Hotel Style:
#15 Luxury Hotel in Roissy-en-France
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Paris Roissy Charles de Gaulle staff and other travellers.
14 questions
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over a year ago

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Questions? Get answers from Mercure Paris Roissy Charles de Gaulle staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check your credit card after departure”
olihar, 26 Jul 2016 | Read review
“Second floor rooms are quiet and easily accessible.”
DerekTarr, 7 Jul 2016 | Read review
“Don't visit if you want to eat and drink here!”
SK826, 4 Apr 2016 | Read review
“All rooms seem ok, beware the breakfast!”
davidrpenny, 3 Apr 2016 | Read review
“Do not stay here”
Finni66, 13 Oct 2015 | Read review
5 of 5