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Mercure Mulhouse Centre

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298 Reviews from our TripAdvisor Community

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Showing 98: English reviews
Greater London, United Kingdom
Reviewed 13 September 2016

This is the second time of using this hotel, clean, tidy and spacious rooms, good evening meals and even better breakfasts. Across the square from the train station Nice old town with good bars to visit, a pleasant place to stop on your journey. A nice ending (both times) to a good holiday

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1Thank 75jhj
Sheffield, United Kingdom
Reviewed 9 September 2016

This is up to the usual Mercure standard of convenience, cleanliness and comfort. The dinner in the hotel was excellent with good waiter service. The cotinental breakfast provided a good variety of food. The hotel is situated across the road from the railway station, so is perfect for an overnight stay. The hotel is located only a five minute walk...

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1Thank Keith A
Nottingham, United Kingdom
Reviewed 28 August 2016

We've stayed here a couple of times on rail trips. The hotel is ideally situated opposite the railway station in the lovely Alsace town of Mulhouse. The hotel staff are very welcoming and the rooms are comfortable and clean.

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Helpful?
Thank RobertTheMonkey
1264-5035, Responsable réception at Mercure Mulhouse Centre, responded to this review

We very much appreciate your comments regarding your stay at the Hôtel Mercure Mulhouse Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank...

Reviewed 27 July 2016

1.The air conditioner was not cooling and they refused to change my room. 2.The room smells bad 3.The breakfast ist far from the level of other hotels of the same level 4. Bad service of staff on the reception TERRIBLE!

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Thank Tati T
nuneaton
Reviewed 8 July 2016

Excellent location near to station and a lovely town centre. Reception staff were welcoming. Room was very comfortable and very clean, with a safe and a fridge. Dinner in the hotel was very good and breakfast was plentiful, with a good choice of continental and some hot food - scrambled eggs were excellent.

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Thank michael c
1264-5035, Responsable réception at Mercure Mulhouse Centre, responded to this review

We very much appreciate your comments regarding your stay at the Hôtel Mercure Mulhouse Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank...

London, United Kingdom
Reviewed 24 June 2016

We stayed only one night on a rail tour but the overall experience was pleasant. Location is very near the station and the town centre shops and restaurants are 5 - 10 minutes walk away. Breakfast had a reasonable choice. Main improvement would be to train the staff how to smile and be more pleasant and cheerful!

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Thank David C
Nottingham, United Kingdom
Reviewed 19 June 2016

This hotel is well situated for station and town but very average in other respects. The room was clean and adequate for our one night stay. The over-bath shower leaked water underneath the shower screen and the wall mounted body wash was out of reach of anyone using the bath. On the plus side, we had an excellent evening meal.

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Thank Thelma A
1264-5035, Responsable réception at Mercure Mulhouse Centre, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your...

MACHELEN, Belgium
Reviewed 2 June 2016 via mobile

I booked a nice priviledge room. Nice and clean. Only negative point is the shower tub. Gets easily clogged and the whole bathroom got floded! Window profiles were very dirty. Need a good and deep clean. Besides that friendly staff. Breakfast is average. Good choice but all scattered throughout the breakfast room. Doesn't give that waouw effect when you see...

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Thank Shirley K
1264-5035, General Manager at Mercure Mulhouse Centre, responded to this review

Thank you for taking the time to tell us about your experience at the Hôtel Mercure Mulhouse Centre. We're really sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest...

Cheshire, United Kingdom
Reviewed 1 June 2016

The rooms are basic and clean , good secure car park . No porters to help with luggage . The breakfast is self serve which is fine . You would expect service for tea and coffee and not out of a machine . The bar man is hard to find , you have to go to reception to find one....

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Thank ritajonas31
1264-5035, General Manager at Mercure Mulhouse Centre, responded to this review

Thank you for taking the time to tell us about your experience at the Hôtel Mercure Mulhouse Centre. We're really sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest...

Cleethorpes, United Kingdom
Reviewed 29 May 2016

It was almost laughable how tired and dated this hotel was. The team didn't seem happy and was just a pretty depressing place. Housekeepers seemed much happier. Wasn't allowed to get a beer after 12 even as a resident. Room basic but bed was VERY comfortable and had a great sleep.

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1Thank Daniel P
1264-5035, General Manager at Mercure Mulhouse Centre, responded to this review

Thank you for taking the time to tell us about your experience at the Hôtel Mercure Mulhouse Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your...

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The 96 room hotel is located in the city centre, opposite the train station and only 3 km from the Railway Museum and 2 km from the Automobile Museum. The hotel features a restaurant, a bar and meeting rooms. ... more   less 

Additional Information about Mercure Mulhouse Centre

Address: 4 Place du General de Gaulle, 68100 Mulhouse, France
Region: France > Grand Est > Haut-Rhin > Mulhouse
Price Range: $124 - $216 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Mulhouse Centre 4*
Number of rooms: 96
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Mulhouse Centre staff and other travellers.
3 questions
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durham

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All much the same .”
 of 5 bubbles ritajonas31, 1 Jun 2016 | Read review
“Facing room towards the station, upper rooms.”
 of 5 bubbles ochil4, 25 May 2016 | Read review
“Front view rooms overlooking remembrance park prob best.”
 of 5 bubbles Thehaybag, 7 Nov 2015 | Read review
“They are all the same I think”
 of 5 bubbles 575clived, 2 Jun 2015 | Read review
“All the rooms appear to be of a good quality, as with all hotels try not to be to close to the lift”
 of 5 bubbles kevingG5161BQ, 9 Apr 2015 | Read review
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