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Mercure Mulhouse Centre

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309 Reviews from our TripAdvisor Community

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Showing 99: English reviews
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Zurich, Switzerland
Reviewed 14 December 2016

Booked a privilege room in this hotel for my wife and me for a weekend trip to do some shopping and christmas market experience. The good: Great location, very near to the old town and train station (incl. TGV). Tram station also in front of the door (we never used it) and parking garage available. Check-in and check-out were very...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank SwissOnTravel71
1264-5035, Responsable réception at Mercure Mulhouse Centre, responded to this review

Dear Sir, We have already received and answered your comments via the questionnaire of satisfaction of our establishment. We are still sorry for the undergone inconveniences. We hope to welcome you very soon in our hotel. Best regards Gilles Geudin Directeur

Perret, France
HOTEL’S FAVOURITE REVIEW
Reviewed 5 May 2016

Our group arrived fairly late in the evening for an overnight stay. We were rapidly processed and given our rooms which were of reasonable size, but felt 'Corporate' and lacked character.. The en-suite had a bath, not just a shower! A set Dinner was provided very quickly after we re-assembled in the restaurant. Food was reasonable but I felt that...

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Thank Barry N
About Hotel's Favourite Review
1264-5035, Responsable réception at Mercure Mulhouse Centre, responded to this review

Thank you for the great review of our hotel regarding your stay at the Hotel Mercure Mulhouse Center It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Manouchka Rolli

Greater London, United Kingdom
Reviewed 13 September 2016

This is the second time of using this hotel, clean, tidy and spacious rooms, good evening meals and even better breakfasts. Across the square from the train station Nice old town with good bars to visit, a pleasant place to stop on your journey. A nice ending (both times) to a good holiday

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1Thank 75jhj
Sheffield, United Kingdom
Reviewed 9 September 2016

This is up to the usual Mercure standard of convenience, cleanliness and comfort. The dinner in the hotel was excellent with good waiter service. The cotinental breakfast provided a good variety of food. The hotel is situated across the road from the railway station, so is perfect for an overnight stay. The hotel is located only a five minute walk...

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1Thank Keith A
Nottingham, United Kingdom
Reviewed 28 August 2016

We've stayed here a couple of times on rail trips. The hotel is ideally situated opposite the railway station in the lovely Alsace town of Mulhouse. The hotel staff are very welcoming and the rooms are comfortable and clean.

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Thank RobertTheMonkey
1264-5035, Responsable réception at Mercure Mulhouse Centre, responded to this review

We very much appreciate your comments regarding your stay at the Hôtel Mercure Mulhouse Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank...

Reviewed 27 July 2016

1.The air conditioner was not cooling and they refused to change my room. 2.The room smells bad 3.The breakfast ist far from the level of other hotels of the same level 4. Bad service of staff on the reception TERRIBLE!

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Thank Tati T
nuneaton
Reviewed 8 July 2016

Excellent location near to station and a lovely town centre. Reception staff were welcoming. Room was very comfortable and very clean, with a safe and a fridge. Dinner in the hotel was very good and breakfast was plentiful, with a good choice of continental and some hot food - scrambled eggs were excellent.

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Thank michael c
1264-5035, Responsable réception at Mercure Mulhouse Centre, responded to this review

We very much appreciate your comments regarding your stay at the Hôtel Mercure Mulhouse Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank...

London, United Kingdom
Reviewed 24 June 2016

We stayed only one night on a rail tour but the overall experience was pleasant. Location is very near the station and the town centre shops and restaurants are 5 - 10 minutes walk away. Breakfast had a reasonable choice. Main improvement would be to train the staff how to smile and be more pleasant and cheerful!

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Thank David C
Nottingham, United Kingdom
Reviewed 19 June 2016

This hotel is well situated for station and town but very average in other respects. The room was clean and adequate for our one night stay. The over-bath shower leaked water underneath the shower screen and the wall mounted body wash was out of reach of anyone using the bath. On the plus side, we had an excellent evening meal.

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Thank Thelma A
1264-5035, Responsable réception at Mercure Mulhouse Centre, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your...

MACHELEN, Belgium
Reviewed 2 June 2016 via mobile

I booked a nice priviledge room. Nice and clean. Only negative point is the shower tub. Gets easily clogged and the whole bathroom got floded! Window profiles were very dirty. Need a good and deep clean. Besides that friendly staff. Breakfast is average. Good choice but all scattered throughout the breakfast room. Doesn't give that waouw effect when you see...

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Thank Shirley K
1264-5035, General Manager at Mercure Mulhouse Centre, responded to this review

Thank you for taking the time to tell us about your experience at the Hôtel Mercure Mulhouse Centre. We're really sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The 96 room hotel is located in the city centre, opposite the train station and only 3 km from the Railway Museum and 2 km from the Automobile Museum. The hotel features a restaurant, a bar and meeting rooms. ... more   less 

Additional Information about Mercure Mulhouse Centre

Address: 4 Place du General de Gaulle, 68100 Mulhouse, France
Region: France > Grand Est > Haut-Rhin > Mulhouse
Price Range: $120 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Mulhouse Centre 4*
Number of rooms: 96
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Mulhouse Centre staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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