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Hotel Kristal Palace - Tonelli Hotels

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634 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Kristal Palace - Tonelli Hotels
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Showing 376: English reviews
London
Reviewed 19 September 2016

Warm welcome when we arrived. The hotel advised us they had booked us in for dinner (at no charge). We expected to pay for the drinks, but a bottle of wine, a glass of Prosecco and a bottle of water all included too. This was a lovely touch, and made us feel welcome. We enjoyed the meal, and did end...

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Helpful?
Thank Debs74London
Giuseppe T, Direttore at Hotel Kristal Palace - Tonelli Hotels, responded to this review

Dear Debs74London, It's so nice to read your kind words, i am really glad you have enjoyed your stay and we have met your expectations. Our main goal is to fulfil our guests' wishes and we do all our best to succeed in it. With the free gourmet dinner we give you the chance to try our delicious kitchen and...

Chepstow, United Kingdom
Reviewed 19 September 2016 via mobile

We have just returned from 7 wonderful nights to celebrate our 30th wedding anniversary , this hotel has got everything right ! The staff are all lovely , they work so hard at making everything perfect . The hotel is spotlessly clean , the food to die for ! The views from the sky pool bar are stunning ! If...

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Helpful?
Thank Sally1706
Giuseppe T, Direttore at Hotel Kristal Palace - Tonelli Hotels, responded to this review

Dear Guest, thank you for your notable review and for letting others know how much you enjoyed your stay here in Riva del Garda. Moreover, thank you for highlighting the paramount efforts of our friendly staff. I appreciate your special recognition of every department and I am pleased our efforts have made your stay an unforgettable one and I look...

The Midlands
Reviewed 17 September 2016 via mobile

We stayed for a week as part of a Riviera Travel tour of Lake Garda and chose this hotel based on the excellent reviews on TripAdvisor. The rooms are spacious and modern with 6' double bed. There is only a shower - no bath. Robes, swimming towels and flip-flops are provided for use in the rooftop pool which is heated...

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Helpful?
Thank Plantypeople
Giuseppe T, Direttore at Hotel Kristal Palace - Tonelli Hotels, responded to this review

Dear Plantypeople, I really appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. Thank you for your kind words regarding our cuisine and restaurant service. Our culinary team ensures that the meals are tailored to personal tastes and likes of our guests in delivering elegant dishes prepared with love, passion and enthusiasm. I will...

County Dublin, Ireland
Reviewed 16 September 2016

Just back after 9 wonderful days at this beautiful hotel. Only a 15 minute lakeside stroll from the centre of the lovely Riva with its narrow streets, old buildings, good restaurants, coffee shops etc. However it would be a shame not to sample the delights of the hotel restaurant. The head chef and his team produce a variety and quality...

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Helpful?
Thank _lecarrol
Giuseppe T, Direttore at Hotel Kristal Palace - Tonelli Hotels, responded to this review

Dear _lecarrol, It fills me with great joy to know that you had a great experience whilst you were staying with us and in particular that you found our hotel and the location beautiful. It is marvellous to read how so many aspects of our Hotel, specifically the staff attitude, the hotels design, the breakfast service and many other facilities...

Reviewed 16 September 2016 via mobile

Hotel Kristal Palace was a fantastic place to stay with immense views of Lake Garda. The staff were excellent and helped with all queries we had. The free use of the city bikes was absolutely brilliant - a huge bonus - and we used them to explore both Tombole and Riva. Breakfast was delicious and the rooms were comfortable spacious....

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Helpful?
Thank Dearbhla D
Giuseppe T, Direttore at Hotel Kristal Palace - Tonelli Hotels, responded to this review

Dear Dearbhla D, thank you for your review, your feedback is extremely valuable to us. Our staff works really hard every day in order to guarantee a perfect and impeccable service. Thanks to the well-kept cyclepath and our new city bikes it is possible to reach every point of the area enjoying many breathtaking views on the lake and the...

Cambridge
Reviewed 15 September 2016

I am writing this review at Verona airport after spending 12 days at the Kristal Palace. This is our second stay and we can't wait to return.Everyone at the hotel is very customer focused doing their utmost to ensure every minute of your holiday is enjoyable. The rooms are good the food is excellent and the whole ambiance is welcoming...

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Helpful?
Thank CambridgeTraveltrio
Giuseppe T, Direttore at Hotel Kristal Palace - Tonelli Hotels, responded to this review

Dear CambridgeTraveltrio, thank you for your review, it is really important for us to read that you understood what kind of work we do every day. I am delighted to learn that the effort we make in taking care of our guests in every department contributed to make your stay unforgettable. We really care about the kitchen, therefore we choose...

Banstead, United Kingdom
Reviewed 15 September 2016

Great hotel, lovely friendly staff who are very happy to help. Nice modern rooms, easy to use large shower. The pool on the roof and bar made the trip very special. Lovely views across the mountains and the lake.

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Helpful?
Thank Jane B
Giuseppe T, Direttore at Hotel Kristal Palace - Tonelli Hotels, responded to this review

Dear Jane B, thank you very much for your kind words. We appreciate that you dedicated us your time to write the review, it is really important for us. We really hope to see you again, waiting you as our special guest best regards from lake Garda Giuseppe Tonelli

Plymouth, United Kingdom
Reviewed 13 September 2016

We had a wonderful 10-days at this beautiful hotel. The staff were so friendly and helpful. They even recovered a mobile-phone for us, that we mislaid in a taxi going somewhere else! The food was delicious, the service warm, the rooms were cleaned so regularly. Riva del Garda is a wonderful pace to visit, with stunning views everywhere, aswell as...

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1Thank PRBuckley91
Giuseppe T, Direttore at Hotel Kristal Palace - Tonelli Hotels, responded to this review

Dear pambuckley2016, it was a great pleasure having you staying with us recently and I would like to thank you for taking the time to review Kristal Palace on Tripadvisor. Riva del Garda offers many ways to enjoy the area, the hotel city bike are the perfect choice in order to discover the surrouding villages. Riva is a beautiful lakeside...

Cork
Reviewed 11 September 2016

Had a lovely time at this hotel and a very central location for staying in riva. Breakfast every morning on the pool top area was outstanding and the service was excellent. overall top hotel and would have no problem recommending this as a place to stay

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Helpful?
Thank Dunworley
Giuseppe T, Direttore at Hotel Kristal Palace - Tonelli Hotels, responded to this review

Dear guest, It's so nice to read your kind words, i am really glad you have enjoyed your stay and we have met your expectations. Our main goal is to fulfil our guests' wishes and we do all our best to succeed in it. We appreciate the time you dedicated us for writing about your stay. I really hope to...

Reviewed 11 September 2016

We have returned recently from a holiday at the Kristal Palace Hotel in Riva del Garda. What an experience! This hotel provides exactly what it promises in the brochure. On arrival late on Saturday evening we enjoyed an excellent Gala Dinner on the rooftop at which we were warmly welcomed by Sr Giuseppe Tonelli. From here we enjoyed a magnificent...

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Helpful?
Thank Martin F
Giuseppe T, Direttore at Hotel Kristal Palace - Tonelli Hotels, responded to this review

Dear Martin F, thanks for dedicated to us the time to write this review. Your feedback is extremely valuable to us. Our staff works really hard every day in order to guarantee a perfect and impeccable service. It fills me with great joy to know that you had a great experience whilst you were staying with us and in particular...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Meeting Rooms

Additional Information about Hotel Kristal Palace - Tonelli Hotels

Address: Via Confalonieri, 8 | Via Confalonieri, 8, 38066, Riva Del Garda, Italy
Region: Italy > Trentino-Alto Adige > Province of Trento > Riva Del Garda
Price Range: $341 - $353 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Kristal Palace - Tonelli Hotels 4.5*
Number of rooms: 58
Reservation Options:
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Also Known As:
Hotel Kristal Palace - Tonelli Hotels Riva Del Garda/Nago, Italy
Hotel Style:
#2 Romantic Hotel in Riva Del Garda
#2 Luxury Hotel in Riva Del Garda
#8 Family Hotel in Riva Del Garda
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Kristal Palace - Tonelli Hotels staff and other travellers.
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Questions? Get answers from Hotel Kristal Palace - Tonelli Hotels staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid room 104”
 of 5 bubbles sharontA2315AL, 25 Oct 2016 | Read review
“Just show up.I am going again.”
 of 5 bubbles CharlesC727, 18 Oct 2016 | Read review
“room at the top floor (5th) are the best. one room on this floor has lake view”
 of 5 bubbles Roydadon, 12 Oct 2016 | Read review
“Better views from higher floors”
 of 5 bubbles _lecarrol, 16 Sep 2016 | Read review
“All rooms seem very nice the higher floors have probably better views .”
 of 5 bubbles CambridgeTraveltrio, 15 Sep 2016 | Read review
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