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Palace Hotel

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Palace Hotel
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101 Reviews from our TripAdvisor Community

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Showing 11: English reviews
Dallas, Texas
Reviewed 19 June 2015

We stayed here as part of a group tour. The room smelled of smoke, the air conditioner didn't work well, the room and bathroom were dirty and there were all sorts of mysterious stuff on the walls and floor. We paid for wifi, but it never worked. And worse of all, some people in our group got bed bugs during...

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Thank Jordan T
null, null, null
Reviewed 20 April 2015

I stayed two days. Because this hotel was booked in package tour, I had no option. I god three major complaint for this hotel. 1.Elevator Capcity for elevator is so small that 2 adult Japanese man like me can't have enough space ! 3 persons, impossible ! I used steps when I wanna go downstairs and even upstairs. That was...

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Thank cunnibal
Reviewed 30 July 2014

Stayed here for 2 nights during a motorcycle tour. Parking for the bike. Room was spacious and clean, bathroom also more than adequate and clean. Overall the décor was tired and it looked like they ran out of paint part way through doing our room. Staff were all very helpful and friendly. Wi-fi was fast and reliable. Breakfast was plentiful...

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Thank J C
Kuala Lumpur, Malaysia
Reviewed 27 August 2012

I stayed at Palace Hotel last week during my visit to Italy. I had a really bad experience there. I have listed all the comment below: 1) They have only 2 lifts and the size of the lift is extremely small. Max is 2 pax with 2 luggages.The best thing is one of the lift is out of service. 2)...

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1Thank JoeyL89
Chennai (Madras), India
Reviewed 30 May 2011

We are quite upset to see a four star hotel having such unclean rooms, with air conditioning and toilets not functioning. Hotel was unable to service them during our stay. Many families in our group also complained of the same.

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1Thank suryaprakashrao
ITALY
Reviewed 18 December 2010

rooms very dirty , NO aircondition in rooms !!!!! for 4* below standards

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4Thank ATC11
london, england
Reviewed 28 January 2009

I stayed at Hotel Palace in december during the Christmas period for business and I had a good stay. Gentle staff, completely renovated hall and room (and a beautiful christams tree :-)). There was also a suggestive gala dinner. I recommend the hotel to everyone who needs to stay in Prato for work.

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Thank lisab73
Worcester
Reviewed 15 July 2007

My partner and I stayed at this hotel and it was truly horrendous. It was dirty - the dust and stains in the reception area should have told us. We went to our room and that was just as dirty! The bathroom looked like it had never been cleaned in it's entire life! Soap scum was all over the soap...

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4Thank tupelo88
England
Reviewed 1 September 2006

We booked this hotel through Lastminute and it sounds really good at the time and paid good money, it wasn't cheap. And my 4 years old daughter was so looking forward to staying at this hotel because she could swim at the hotel pool. That what Lastminute had on their website. We were so disappointed when we got there. The...

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6Thank Valleygirl2k
A TripAdvisor Member
New York City
1 review
6 helpful votes
Reviewed 14 July 2005

My parents had just come back from Italy and stayed at this hotel. They were extremely disappointed and will not consider going back. The service was horrendous with rude staffers. My parents went as a group tour and in NONE of the rooms did they have hot water and the rooms were dirty and in poorly kept condition. When they...

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6Thank A TripAdvisor Member

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Tennis Court
Room types
  • Family Rooms
In your room
  • Air Conditioning
Services
  • Room Service
  • Meeting Rooms
Official Description (provided by the hotel)
Hotel with brown brick, brass and glass exterior, modern comforts and amenities; multilingual staff; located in industrial area. ... more   less 

Additional Information about Palace Hotel

Address: Via Piero della Francesca 71, 59100, Prato, Italy
Region: Italy > Tuscany > Province of Prato > Prato
Price Range: $57 - $257 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Palace Hotel 4*
Number of rooms: 85
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Also Known As:
Palace Hotel Prato
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?
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