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Al Bustan Palace, A Ritz-Carlton Hotel

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#2 of 49 Hotels in Muscat
Certificate of Excellence
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1,773 Reviews from our TripAdvisor Community

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There are newer reviews for Al Bustan Palace, A Ritz-Carlton Hotel
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Showing 1,313: English reviews
Reviewed 12 August 2015 via mobile

Really one of amazing palaces I have seen just from the entrance and you can see the difference not to forget the big room with the sea view and swimming pool at the same time I came to timed and really each one is amazing The breakfast is in on the swimming area with view on the beach The beach...

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Thank abdulrahman542
Athens, Greece
Reviewed 11 August 2015

Beautiful buildings, stunning location with excellent pools and gardens. We had an Executive One-Bedroom Suite with Mountain View witch for me is better than a sea view as Muscat is famous for the special shape of the surrounding mountains Memorable because of the welcoming and friendly attitude of all the staff. Great Restaurants . Do not miss this hotel when...

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Thank Npasxa
Dubai, United Arab Emirates
Reviewed 10 August 2015 via mobile

I think 3 out of 5 is generous with our experience but the service recovery made it not 1 out of 5. We booked a pool access room , which I can recommend. The rooms are old but that doesn't matter, it's the cleanliness and food that was bad. Cockroaches were in the hall and on our terrace. They were...

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4Thank RossJai
AlBustanPalace, General Manager at Al Bustan Palace, A Ritz-Carlton Hotel, responded to this review

Dear “RossJai”, Thank you for taking the time to share your feedback with TripAdvisor community and for your comments following your stay with us. I have truly appreciated the opportunity to discuss your concerns in our previous email correspondence. Once again please accept my humble and sincere apology for disappointing you. It will be my goal to regain your trust...

Bahrain
Reviewed 3 August 2015

every minute in this hotel feels like you live in a real palace, where actually it is a real palace. The staff are so welcoming you from the very first minute in the hotel to you reach the airport; and what I liked the most is that most of the staff are locals (Omani) which you feel their kind and...

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1Thank Hessa H
Monaco di Baviera
Reviewed 29 July 2015

I have been reading (and sometime writing) reviews from TA site for years and I am still surprised when I come to reviews for a place like Al Bustan. When you compare excellent and very good reviews with poor ones, it looks they refer to different Hotels. We spend two lovely weeks there in February for our first stay in...

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6Thank Stefano6408
AlBustanPalace, General Manager at Al Bustan Palace, A Ritz-Carlton Hotel, responded to this review

Dear “Stefano 6408”, Thank you for taking the time to leave such a detailed and positive review following your stay with us. I am delighted to hear that you were able to experience so much of the hotel, and enjoyed the room facilities, breakfast, pools and our choice of restaurants. I am always particularly delighted to hear great feedback about...

Scottish Highlands, United Kingdom
Reviewed 28 July 2015 via mobile

This is an interesting hotel architecturally and as may have said the lobby is impressive. We were not too impressed that when we arrived in the early hours there was no one at the door to take our luggage etc - it is a 5 star hotel and we were in a car sent by the hotel to collect us....

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2Thank Persephone20
London, United Kingdom
Reviewed 28 July 2015

The hotel is truly beautiful with cleanliness and maintenance kept at a superb standard. The pool and beach was perfect to cool down from the heat. I cannot Fault the Hotel at all. The location of the hotel is a bit far from most tourist locations so be prepared to have a large Taxi budget. The only thing which let...

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Thank christos k
muscat
Reviewed 28 July 2015

We booked directly with Hotel. on phone. same rate as web site. and she was good who booked our rooms. we wanted connecting rooms. . and direct access to the pool. which we got. The Check in was smooth. as Mr Carlos was very fast and helpful. he really knows his job. thank you mr Carlos. and the Kids welcome...

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Thank ahmedf
AlBustanPalace, General Manager at Al Bustan Palace, A Ritz-Carlton Hotel, responded to this review

Dear “ahmedf”, Thank you for taking the time to share your detailed feedback with the TripAdvisor community. I am very glad to hear that your first experience with us was fantastic for your children and relaxing for you. I am delighted that you found the service you received from our Ladies and Gentlemen to be exceptional. I have passed on...

Doha, Qatar
Reviewed 28 July 2015

This is an easy review..outstanding ! My wife and I have just returned from a fabulous week where we were, as so many others have said, superbly hosted by the ladies and gentlemen of Al Bustan Palace. Simply the hotel is beautiful and the hospitality world class. Everything done with a smile from check-in with Alya, the affable restaurant staff,...

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2Thank Rod S
Doha, Qatar
Reviewed 27 July 2015

It was a real home away from home for me thank you to all the staff for their hospitality And see you soon. 1-I loved the room and view of the sea half and half on the mountain 2-I loved the breakfast buffet and a diverse and fresh 3-I loved the bar and excellent service 4-I loved the swimming pool...

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Thank KhalidAlthani

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Set against a dramatic backdrop of rugged mountains, Al Bustan Palace, a Ritz-Carlton Hotel, lies solitary amid an emerald green oasis with 200 acres of lush beachfront landscaping, overlooking the glittering azure waters of the Gulf of Oman. ... more   less 

Additional Information about Al Bustan Palace, A Ritz-Carlton Hotel

Address: PO Box 1998 | Muttrah, Muscat 114, Oman (Formerly Al Bustan Palace, a Ritz-Carlton Hotel)
Region: Oman > Muscat Governorate > Muscat
Price Range: $370 - $984 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Al Bustan Palace, A Ritz-Carlton Hotel 5*
Number of rooms: 250
Reservation Options:
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Also Known As:
Intercontinental Hotel Muttrah
Hotel Style:
#1 Romantic Hotel in Muscat
#1 Business Hotel in Muscat
#2 On the Beach Hotel in Muscat
#2 Luxury Hotel in Muscat
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Questions & Answers

Here's what travellers have asked, with answers from Al Bustan Palace, A Ritz-Carlton Hotel staff and other travellers.
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Questions? Get answers from Al Bustan Palace, A Ritz-Carlton Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a higher floor with mountain view”
 of 5 bubbles , 4 Dec 2016 | Read review
“Go for the view.”
 of 5 bubbles Skip_SS, 30 Nov 2016 | Read review
“All the rooms have balcony. My favourite rooms are the sea view or Parliament mountain view.”
  • Ripped curtain
  • Ripped bed skirt
  • Ripped curtain
 of 5 bubbles , 28 Nov 2016 | Read review
“do not take a roomabove the Chinese restaurant”
 of 5 bubbles simonm848, 24 Nov 2016 | Read review
“5th floor sea view rooms are quiet. 2nd floor rooms face one of the pools on that level.”
 of 5 bubbles J1650WAjohng, 16 Nov 2016 | Read review
5 of 5
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