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Al Bustan Palace, A Ritz-Carlton Hotel

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#3 of 49 Hotels in Muscat
Certificate of Excellence
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Al Bustan Palace, A Ritz-Carlton Hotel
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1,975 Reviews from our TripAdvisor Community

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Showing 1,468: English reviews
Sydney, Australia
Reviewed 2 days ago NEW

The building itself and the grounds are one of the best I've ever seen. Exquisite lobby that will leave you lost for words. The grounds down to the beach are beautiful and well maintained. Food and drinks are perfect - expensive, but so is everything in Oman. My issue was with the checkin and reservation process: It took our group...

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Helpful?
Thank 100by40
bergen nh, The Netherlands
Reviewed 3 days ago NEW

exceptional high prices in the restaurants and bars and the quality was poor.The place,pool and beach were perfect.Bad service while asking for a late check out after staying 7 days and spending a lot of money...unbelievable!

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank 468dickh
AlBustanPalace, General Manager at Al Bustan Palace, A Ritz-Carlton Hotel, responded to this review

Dear “468dickh”, Thank you for taking the time to share your feedback following your recent experience with us. Please allow me to express my sincere apologies that your experience was not up to your expectations. At The Ritz-Carlton we pride ourselves on offering only the best quality, and are passionate about creating meaningful memories for our guests. I was very...

Wetherby, United Kingdom
Reviewed 3 days ago NEW

This is a most beautiful hotel. We went for afternoon tea which was excellent, lovely sandwiches, scones and pastries - plenty of tea replenished as much as you wanted. The setting was spectacular. The service and friendliness of the staff was top notch. The pool are was really beautiful flowing onto the beach and the sea. I would love to...

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Thank DorothyT
Zurich, Switzerland
Reviewed 4 days ago NEW

We have been to Oman a couple of times and had been wanting to try Al Bustan Palace. Two months after having booked a stay, the hotel sends us a mail saying that they are going to be doing renovation work and that the hotel will be closed then (was this a last minute decision?). In the communication they offer...

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Helpful?
Thank eatsleepfly
AlBustanPalace, General Manager at Al Bustan Palace, A Ritz-Carlton Hotel, responded to this review

Dear “eatsleepfly”, Thank you very much for taking the time to share your observations related to your reservation with us. Our goal is to deliver our guests with genuine care and comfort that will allow them to leave the hotel with everlasting memories. Our highly anticipated enhancement project will begin shortly, starting with some of our guest rooms in March...

Springfield, Virginia
Reviewed 6 days ago NEWvia mobile

The beautiful lobby of this hotel is so big, I couldn't get it all in one photo. Lovely chandeliers hang from the massive ceiling. Our room was beautiful, large, and with a patio right on the hotel canal. Everything about this hotel was wonderful from the plush bedding to the wonderful food.

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Thank Judy G
Vienna, Austria
Reviewed 6 days ago NEW

I confess I arrived ready to dislike some of it - the '80s building, the "resort" feeling etc. Well, I was wrong. The structure of the building is there, but against the close background of Oman's craggy mountains, it is more quirky than dated. Once inside, walking through the spectacularly elegant central hall magically transforms you into a princess. It...

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Thank sovienna
Aswan, Egypt
Reviewed 1 week ago NEW

Al Bustan is a large hotel that manages to feel very personal because the staff are so amazingly friendly and helpful. It is right on a gorgeous beach, so gets a nice breeze. The lagoon access rooms are amazing - the pool is very quiet but they do face north so the terrace area is very shaded. Food and drink...

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Thank SAW915
Bahrain
Reviewed 1 week ago NEW

This is my second stay in this hotel. This hotel was opened in 1985 but despite the aging process the hotel is well maintained and still has the glamour of the Arabian Nights tales. The check-in and check-out were smooth. During check-in I was received by very friendly staff and was offered the famous Omani dates and coffee. My room...

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1Thank AKHamad
Kufstein, Austria
Reviewed 1 week ago NEWvia mobile

We really enjoyed our stay. Very friendly and helpful stuff. Nice garden. Good food. Kids club is very small and not as nice it could be. The rooms are clean but old. Should become an update in May 2017. Thank you to Mrs Herz for warmly welcome. Alexandra and family

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Helpful?
Thank Richard H
London, United Kingdom
Reviewed 1 week ago NEW

Perfect location and beautiful surroundings, amazing spa and incredibly nice staff, however the hotel itself could do with a bit of refurbishment and interior design revamp. The restaurants are pricey.

Review collected in partnership with The Ritz-Carlton Hotel Company
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1Thank 529isabellea

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Set against a dramatic backdrop of rugged mountains, Al Bustan Palace, a Ritz-Carlton Hotel, lies solitary amid an emerald green oasis with 200 acres of lush beachfront landscaping, overlooking the glittering azure waters of the Gulf of Oman. ... more   less 

Additional Information about Al Bustan Palace, A Ritz-Carlton Hotel

Address: PO Box 1998 | Muttrah, Muscat 114, Oman (Formerly Al Bustan Palace, a Ritz-Carlton Hotel)
Region: Oman > Muscat Governorate > Muscat
Price Range: $467 - $862 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Al Bustan Palace, A Ritz-Carlton Hotel 5*
Number of rooms: 250
Reservation Options:
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Also Known As:
Intercontinental Hotel Muttrah
Hotel Style:
#1 Romantic Hotel in Muscat
#1 Business Hotel in Muscat
#2 On the Beach Hotel in Muscat
#3 Luxury Hotel in Muscat
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Questions & Answers

Here's what travellers have asked, with answers from Al Bustan Palace, A Ritz-Carlton Hotel staff and other travellers.
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Questions? Get answers from Al Bustan Palace, A Ritz-Carlton Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Call in advance to notify of your arrival time to ensure smoother checkin”
 of 5 bubbles 100by40, 18 Feb 2017 | Read review
“lagoon access rooms great if you want to swim in peace”
 of 5 bubbles SAW915, 13 Feb 2017 | Read review
“A sea facing view is preferable for holiday makers. There is no executive club for Rewards members.”
 of 5 bubbles , 11 Feb 2017 | Read review
“Choose a room in a wing overlooking the sea”
 of 5 bubbles Stjohn1942, 5 Feb 2017 | Read review
“Absolutely wonderful!”
 of 5 bubbles renalba, 31 Jan 2017 | Read review
5 of 5