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Al Bustan Palace, A Ritz-Carlton Hotel

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#2 of 49 Hotels in Muscat
Certificate of Excellence
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Al Bustan Palace, A Ritz-Carlton Hotel
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1,766 Reviews from our TripAdvisor Community

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Showing 1,308: English reviews
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed yesterday NEW

This is not a 5* star hotel! Staff are inept and run around like lemmings, especially at breakfast. The food is overpriced, not great value for money and the majority of the time barely warm when you visit the buffet restaurant. Many of the meals are repetitive and some of the meals were very bland which is a shame especially... More 

Helpful?
1 Thank mblondon799
Lincolnshire UK
Level Contributor
74 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed yesterday NEW

We went to Muscat planning to tour Oman and do some diving and snorkelling but due to chronic coughs ended up having a 9 night beach holiday at a 5 star hotel. We had a lagoon access room which worked out very well. The room was large although the bathroom was quite small it had original tiles and traditional fittings... More 

Helpful?
Thank BrianLincolnshireUK
West London
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 days ago NEW via mobile

We travel a lot and try - but not always succeed - in making sure we visit new places only. But sometimes, when you find a gem of a place, you just can't help but return, for a second bite of the cherry. So as we leave the Al Bustan Palace in Oman, that cherry is ready to be bitten... More 

Helpful?
Thank Hazzahols
New York City, New York
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 days ago NEW

This is an excellent resort in a magical habitat where the sea and the mountains meet, where you are served a delicious dinner in a 5-star restaurant style right on the beach, where you wake up to glorious sunshine, fragrant breeze, and singing of the birds and where you are cared for by an amazingly professional and capable staff.

Helpful?
Thank Skip_SS
Wakefield, United Kingdom
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 days ago NEW via mobile

This was my 3rd visit in 3 years whilst in Oman on business and I'm not sure I will be returning. The room wasn't ready on arrival - after a long journey from the UK. I was asked to take a seat in the reception - for an hour and a half! The room was ok. It would be nice... More 

Helpful?
1 Thank sjb3977
AlBustanPalace, General Manager at Al Bustan Palace, A Ritz-Carlton Hotel, responded to this review

Dear "sjb3977", Thank you for your comments posted on Trip Advisor and for letting us know your feedback during your experience here. Thank you as well for your loyalty to our brand and hotel. Our highest priority is the genuine care and comfort of our guests, my sincere apology for not giving you a true Ritz-Carlton experience during your recent... More 

buckinghamshire
Level Contributor
112 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
Reviewed 4 days ago NEW

We stayed at this property about 10 years ago, loved it and wanted to return the next year but they were closing for a refurb. We went to Al Husn at Shangri la which we really liked and went back 8 times, however, due to changes hotel were making with regard to children being admitted to the hotel and the... More 

Helpful?
Thank biffoBuckinghamshire
London
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 4 days ago NEW via mobile

3rd visit. Last time over 10 yrs ago. Grounds impeccable. Staff pleasant. Room (facing north with mountain and see view and balcony) fine but nothing special. Lacks the consistency you'd expect in a top notch hotel. Sometimes turndown service, sometimes not. Sometimes mat by bed, sometimes not. Neither big issue but make it one or other. Food VERY disappointing and... More 

Helpful?
1 Thank DangerousLady
Tehran, Iran
Level Contributor
61 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 4 days ago NEW

This hotel was originally built for a government summit years ago, located next to the low-range and cute mountains, with the view of the parlimant or the sea from some rooms. I was kindly upgraded to the suite. The staffs are friendly. The food is decent. How ever the rooms had minor issues (see in the photos). The hotel main... More 

Helpful?
1 Thank Amir Flaneur A
Salzburg, Austria
Level Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 5 days ago NEW

Three years ago we stayed for a week holiday in al Bustan and loved it. This year again my wife and I decided to spend a week in al Bustan, location, architecture and staff are as amazing as last time we visited the place. However, one can see the sign of the age in this magnificent building , the bathroom... More 

Helpful?
1 Thank Kambiz L
Dubai, United Arab Emirates
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 days ago NEW via mobile

Wonderful grounds, exceptional service, great food and warm friendly staff...the hotel is set on a beautiful bay of beach with clear waters. Dining at beach pavilion on the sand itself was lovely..Thanks al bustan for a memorable experience! We hope to be back soon..

Helpful?
Thank ladyjet88

1,605 photos of this hotel

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Set against a dramatic backdrop of rugged mountains, Al Bustan Palace, a Ritz-Carlton Hotel, lies solitary amid an emerald green oasis with 200 acres of lush beachfront landscaping, overlooking the glittering azure waters of the Gulf of Oman. ... more   less 

Additional Information about Al Bustan Palace, A Ritz-Carlton Hotel

Address: PO Box 1998 | Muttrah, Muscat 114, Oman (Formerly Al Bustan Palace, a Ritz-Carlton Hotel)
Region: Oman > Muscat Governorate > Muscat
Price Range: $377 - $980 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Al Bustan Palace, A Ritz-Carlton Hotel 5*
Number of rooms: 250
Reservation Options:
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Also Known As:
Intercontinental Hotel Muttrah
Hotel Style:
#1 Business Hotel in Muscat
#1 Romantic Hotel in Muscat
#2 Luxury Hotel in Muscat
#2 On the Beach Hotel in Muscat
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Questions & Answers

Here's what travellers have asked, with answers from Al Bustan Palace, A Ritz-Carlton Hotel staff and other travellers.
54 questions
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Questions? Get answers from Al Bustan Palace, A Ritz-Carlton Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for the view.”
 of 5 bubbles Skip_SS, 30 Nov 2016 | Read review
“All the rooms have balcony. My favourite rooms are the sea view or Parliament mountain view.”
  • Ripped curtain
  • Ripped bed skirt
  • Ripped curtain
 of 5 bubbles , 28 Nov 2016 | Read review
“do not take a roomabove the Chinese restaurant”
 of 5 bubbles simonm848, 24 Nov 2016 | Read review
“5th floor sea view rooms are quiet. 2nd floor rooms face one of the pools on that level.”
 of 5 bubbles J1650WAjohng, 16 Nov 2016 | Read review
“any room facing the sea or the gardens”
 of 5 bubbles dubai976, 6 Nov 2016 | Read review
5 of 5
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