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City Express Tepotzotlan

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Traveller (21)
Room & Suite (12)
Dining (1)
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Overview
  • Excellent25%
  • Very good31%
  • Average28%
  • Poor11%
  • Terrible5%
8 Apr 2018
“A chain hotel that strikes just the right balance”
4 Nov 2016
“A See You Again Hotel”
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Room Service
Family Rooms
2 Star Hotel
All hotel details
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Rooms
3 Jun.4 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (321)
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1 - 5 of 10 reviews
Reviewed 9 April 2018 via mobile

We were looking for a reasonably priced hotel near Tepotzotlán where we would feel comfortable and not be “surprised”. The Hotel City Express just outside Tepotzotlán fit that description and more. We were very pleasantly surprised, with service, room quality and overall room-price ratio. The...More

Thank Mex56
Reviewed 5 November 2016

Secure, Clean, Simple and Conveniently located. We enjoyed our 7 night stay. Delectable continental breakfast included. Non Smoking room-floors. An excellent value for the money. Polite staff. Efficient and friendly taxi service available 24/7 right out front. Pleasantly surprised.

2  Thank 1Sybarite
Reviewed 2 September 2016

Fenced property. Full-time front door man. Decent continental breakfast. Complimentary bottled water in room with more available in vending machine. Comfortable rooms. Good housekeeping service. Only complaint is the faucet on the sinks have a fast, fine spray that can't be controlled, so the water...More

2  Thank Frances M
Reviewed 9 July 2015

Stayed here for two nights on business. Breakfast was self serve with paper plates and plastic folks with options of eggs, toast or fruit. Rooms were dated and poorly maintained, I had a broken window and toilet. At night the hotel was noisy with a...More

Thank andyjohnno
Response from marlen c, Guest Relations Manager at City Express TepotzotlanResponded 11 July 2015

Dear Customer First I want to apologize for any inconvenience during your stay, relating to the incident with housekeeping, as this helps us identify our areas of opportunity and work on them. For this reason we have taken steps to our Housekeeper and maintenance, who...More

Reviewed 14 October 2014

We booked AND PREPAID through a 3rd party vendor. The clerk couldn't find the reservation. We showed her our receipt. We logged into the website & showed the reservation. NOTHING. We argued for 20 minutes. It was late & pouring rain, so we agreed to...More

1  Thank Nathan G
Response from Marlen C, Guest Relations Manager at City Express TepotzotlanResponded 28 October 2014

Dear Guest First of all I want to offer you an apology for any inconvenience during your stay in reference with the incident with the service the reception as this helps us to identify our areas of opportunity and work on them to improve the...More

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About
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Breakfast included
Dry Cleaning
Laundry Service
Meeting Rooms
Conference Facilities
Shuttle Bus Service
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Details
Price range
USD 46 - USD 62 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
USD 46 - USD 62 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (21)
Room & Suite (12)
Dining (1)
Business Centre & Event Rooms (5)
Questions & Answers
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Room Tips
"4th floor is a most."
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