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Mercure Telford Madeley Court Hotel

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Mercure Telford Madeley Court Hotel
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966 Reviews from our TripAdvisor Community

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Showing 957: English reviews
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London, United Kingdom
Reviewed 5 days ago NEWvia mobile

We stayed here for two nights never again. A beautiful building in a great part of the country but it ends there. From start to finish it was not worth one penny of the money paid. Reception could not get up to help with locating the room. Our room was lovely breakfast was not included and charged at an extra...

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Helpful?
Thank Surreysurfers
Retford
Reviewed 1 week ago via mobile

I had a room in the annex at the back of the hotel overlooking the lake. The room was quite and comfortable, the bathroom was well lit, and shower worked well. The food in the restaurant was very well presented, good value and cooked to perfection. The staff also were very attentive and gave good service. This was not my...

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Thank Peter M
Newbury, United Kingdom
Reviewed 2 weeks ago

On the first day, 10th March 2017, the pre-paid valet parking service is failed to show up, even not bother picking up the phone to explain why they were there. With help of receptionist at the hotel, we managed to talk to someone who promised to come up after 40 minutes!!!!!!!!! We had been waiting for around an hour already...

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1Thank Sharon K
General M, General Manager at Mercure Telford Madeley Court Hotel, responded to this review

I was concerned by your review and please do be assured that I have investigated thoroughly your comments. I cannot confirm that this situation did occur at the hotel. Please do not hesitate to contact me directly so we can discuss further. Regards, Anthony Meadows General Manager.

Leicester, United Kingdom
Reviewed 2 weeks ago

The hotel looks stunning and is in a beautiful location, BUT, the room we were in (Room 8) was the sixe for 1 adult, not 2! We had a tap in the bathroom that leaked ALL night and a very strange knocking noise which happed or about 5 mins twice every hour. Needless to say we hardly slept. Upon checking...

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1Thank Cherrybomb5815
General M, General Manager at Mercure Telford Madeley Court Hotel, responded to this review

Many thanks for your review and I am sorry for the disappointment experienced. Please do be assured that your comments have been investigated. Regards, Anthony Meadows General Manager.

Doncaster, United Kingdom
Reviewed 3 weeks ago

My wife and I stayed at the Madeley Court Hotel for a couple of nights a few days ago. We found the hotel easily and were impressed by the appearance, layout and landscaping. The staff make this hotel, especially Nina (Reception), Kerry (Restaurant) and Matthew (Bar) but the management have let standards slip (rusty shower fittings and black mould in...

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Helpful?
1Thank John R
General M, General Manager at Mercure Telford Madeley Court Hotel, responded to this review

Thank you for taking the time to review your stay with us at Madeley Court. I am grateful for your praise and recommendation for the hotel and it is very kind of you to make special mention of Nina, Kerry and Matthew. I appreciate, also, your suggestions on where improvements can be made. I hope that we may have the...

Southwell, United Kingdom
Reviewed 3 weeks ago

Stayed here this week on business. The Manor House is spectacular to look at and the reception staff were really helpful and friendly. I stayed in the 'newer' annex building (Room 35) and while comfortable, it was in need of a refresh. Breakfast was good and cooked to order which was a nice change form the usual buffet fare. Overall...

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Helpful?
Thank Paul L
General M, General Manager at Mercure Telford Madeley Court Hotel, responded to this review

Many thanks for your review and I am pleased that, overall, you enjoyed your stay at the hotel. Regards, Anthony Meadows General Manager.

Reviewed 3 weeks ago

The hotel is in significant need of refurbishment. The family room we booked was absolutely filthy and as such not appropriate for children. The fixtures and furniture were in a dilapidated condition. The bathroom was covered in mold, with a door that didn't even close. We made a complaint and were moved to another room. This room was cleaner and...

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Helpful?
Thank Chris M
General M, General Manager at Mercure Telford Madeley Court Hotel, responded to this review

Thank you for allowing me the opportunity to discuss this matter directly with you. Regards, Anthony Meadows General Manager.

Harlow, United Kingdom
Reviewed 3 weeks ago

Stayed last weekend with 'Great Little Breaks' fully inclusive package. The venue is down a winding lane, whereupon the grandiose priory at the bottom, is then revealed. Our room was warm, cosy and spacious, with room for four beds. Plenty of little rooms to sit if you want privacy, bar was a good size. Food was outstanding (evening meals first...

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Thank TheAssessor
General M, General Manager at Mercure Telford Madeley Court Hotel, responded to this review

Thank you for taking the time to review your recent stay at Madeley Court. I do appreciate your high praise for the hotel and I hope that we can welcome you back soon. Regards, Anthony Meadows General Manager.

Bracknell, United Kingdom
Reviewed 4 weeks ago

We only stayed for one night but meet up with a group of 12. The service from check in to check out could not be faulted. The staff were helpful, polite and attentive. The room we had (Courtyard) was huge with real old beams furniture to give a real old feel while the bed and bathroom were very modern. Only...

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Helpful?
Thank Peter B
General M, General Manager at Mercure Telford Madeley Court Hotel, responded to this review

Thank you for taking the time to review your stay with us at Madeley Court. I am pleased that my team looked after you and your party well and I am grateful for your kind words. I appreciate, also, your observations on where improvements can be made. I hope that we may have the opportunity to welcome you back to...

Bury,England
Reviewed 4 weeks ago

We stayed here this week for two nights on a Great Little Breaks all inclusive deal.We had stayed a couple of years ago and were happy to book again. The the staff were really pleasant, our room (27) was a good size and overlooked the lake at the rear. The food was of a highstandard and I would happily eat...

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Helpful?
Thank Lankyswan
General M, General Manager at Mercure Telford Madeley Court Hotel, responded to this review

Many thanks for your review and I am pleased that you enjoyed your second stay with us and that my team looked after you well. I hope that we can welcome you back to Madeley Court soon. Regards, Anthony Meadows General Manager.

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
Official Description (provided by the hotel)
The Mercure Telford Madeley Court Hotel is one of few hotels steeped in so much history. It offers the ambiance of a beautiful 16th-century manor house with parts of the hotel dating as far back as the 13th century, together with all the facilities you'd expect of a modern hotel. You can relax in the stunning conservatory bar overlooking the lake, take a walk around the walled gardens or just settle down in the library. The hotel can be easily reached from junction 4 of the M54 and is only 4 miles from Telford Railway Station. ... more   less 

Additional Information about Mercure Telford Madeley Court Hotel

Address: Castlefields Way, Madeley TF7 5DW, England
Region: United Kingdom > England > Shropshire > Madeley
Price Range: $101 - $194 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure Telford Madeley Court Hotel 3*
Number of rooms: 47
Reservation Options:
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Also Known As:
Madeley Clarion
Clarion Madeley
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Telford Madeley Court Hotel staff and other travellers.
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Questions? Get answers from Mercure Telford Madeley Court Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not book”
, 5 Apr 2017 | Read review
“Ask for a large, lake view room”
Cherrybomb5815, 3 Apr 2017 | Read review
“Room in the old part are accessed by a very uneven wooden spiral staircase so if unstable or go for the ground floor.”
PeterB344, 26 Mar 2017 | Read review
“room 3 lakeside, overlooking the lake”
885huggybear, 13 Mar 2017 | Read review
“Need to ask for a bath.”
I2097MNianr, 9 Mar 2017 | Read review
5 of 5