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Holiday Inn London-Gatwick Airport

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Holiday Inn London-Gatwick Airport
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1,799 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn London-Gatwick Airport
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Showing 1,743: English reviews
kent, UK
Reviewed 28 October 2015

2nd visit in 2 years and it is still rubbish. Last year they couldn't find one of our reservations (despite being booked in the same transaction) this year it was just the one room as we only brought our youngest with us so I booked a room with a pull out bed for her. If you were to invite someone...

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Helpful?
3Thank installer69
Jackie H, General Manager at Holiday Inn London-Gatwick Airport, responded to this review

Thank you for your review and i am very sorry you had some issues with your stay, please contatc me directly on below so we can discuss and make right. regards sean gm@higatwickairport.com

Nuneaton
Reviewed 28 October 2015 via mobile

Great room bed was like sleeping on a cloud very clean. Restaurant excellent food although bottle water on all tables but no sign to say £4.00 a bottle that's the only let down. Had a great nights sleep room on ground floor no noise issues even though bus was outside room. Oh expensive internet charge Bus service to airport separate...

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Helpful?
Thank trackie47
Jackie H, General Manager at Holiday Inn London-Gatwick Airport, responded to this review

Thank you for your review sean

London, Canada
Reviewed 28 October 2015

The hotel itself is quite dated and in rough shape.Staff was quite unfriendly at check-in. I was shocked that in 2015 the hotel charged such a high price for WiFi. Not a great stay. If you are looking for a basic bed to sleep in this may be a good choice, but if you are looking for something more, it...

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Helpful?
Thank BTravelCanada
Jackie H, General Manager at Holiday Inn London-Gatwick Airport, responded to this review

Thank you for your review and i am sorry you did not enjoy your stay, in paticular that you found the team unfriendly. We do offer free Wi Fi to all IHG reward members which is very easy to join at the reception, and from January 2016 all IHG hotels will offer free internet to all guests. I appreciate your...

UK
Reviewed 27 October 2015

We booked a room with parking for four days - it was cheap which is all that can really be said for this hotel. Long queue to check in and staff seemed bored and uninterested. Room was tired, but clean and functional. It was quiet (overlooked the car park). We ate in the restaurant. Our chicken starter was raw and...

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Helpful?
Thank queribus
Jackie H, General Manager at Holiday Inn London-Gatwick Airport, responded to this review

Thank you for your review and i am very sorry you had some issues on your stay with us. I notice that we have discounted your food bill but i want to make sure you are satisfied with the outcome. Please contact me on the below if you would like to discuss further. regards sean gm@higatwickairport.com

New Zealand
Reviewed 26 October 2015

On arrival a Gatwick - go to the taxi stand within the airport and within a moment a cab driver will be there to take you to Holiday Inn. Very close - less that ten minutes away. Great after a long flight or if your are heading out early in the morning.

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Helpful?
Thank Florence92
Jackie H, General Manager at Holiday Inn London-Gatwick Airport, responded to this review

Thank you for your review. sean

Northamptonshire
Reviewed 26 October 2015 via mobile

We booked this hotel for the park and stay, thinking that Holiday Inns are normally of good quality. What a shock we got when we tried to park our car on arrival...i've never witnessed such a chaotic parking system in any of the hotels we have stayed in previously! When we finally managed to park and check in, I was...

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Helpful?
2Thank Shadygal68
Jackie H, General Manager at Holiday Inn London-Gatwick Airport, responded to this review

Thank you for contacting me directly, i look forward to resolving this with you. sean

Northampton
Reviewed 25 October 2015

For somewhere to stay before flying out to your destination the next day, this hotel is more than adequate. Clean and comfortable, friendly and efficient staff and ideal for parking your car for up to 15 days whilst away. Good reasonably priced restaurant and a comfy cosy bar to have a drink before retiring. This is the second time we...

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Helpful?
Thank Viktoria1955
Jackie H, General Manager at Holiday Inn London-Gatwick Airport, responded to this review

Thank you for a great review, i'm delighted you enjoyed the service and had a great stay. Hope to welcome you back soon. Sean

Reviewed 25 October 2015 via mobile

I had specifically requested a full bed and not two twins as I'm traveling alone and here I am, stuck at the very end of a mile-long hallway in a damp room with two twins. Nothing was done to accommodate. People at front desk couldn't care less and told me basically that it was late at night so that's all...

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1Thank Olivier C
Jackie H, General Manager at Holiday Inn London-Gatwick Airport, responded to this review

I am very sorry you didn't get a double bedded room, all rooms are on a request basis only but obviously we try to meet all requirements. I am very concerend about the staff comments and that you felt the room was damp and i would be grateful if you would contact me on the below so we can discuss...

West Kilbride, United Kingdom
Reviewed 25 October 2015

Check in was efficient and staff pleasant. Why do hotels use these beige carpets that look stained and dirty? Room generally ok but bed sloped into middle a bit too much. Had initial difficulty with TV and internet but this was sorted out. Convenient shuttle to Gatwick airport. This hotel did the job it need to for us.

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Helpful?
Thank ladybrr
Jackie H, General Manager at Holiday Inn London-Gatwick Airport, responded to this review

Thank you for your review sean

Reviewed 24 October 2015 via mobile

Stayed here last night with my wife for an over night stay before heading off to gatwick airport. Service at reception was okay, rooms basic/no thrills but everything onsite is pricey. Unfortunately our room was located near the busy end of the corrider near lifts therefore we could hear all arrivals/departures. Air con was not great we had to have...

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Helpful?
Thank Mark C
Jackie H, General Manager at Holiday Inn London-Gatwick Airport, responded to this review

Thank you for your review and we take onboard your comments about the noice. We hope you will choose to stay with us again. Regards Sean

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Holiday Inn Gatwick Airport combines an excellent range of facilities and services for both the business and leisure travellers, including High Speed Internet Access, Conference and Banqueting facilities (for up to 120 delegates). Why not book Park, Stay and Go next time you fly from Gatwick. Click here.The Holiday Inn Gatwick Airport offers Exclusive Airport Parking / Long term parking packages with accommodation known as Park, Stay and Go packages. The Holiday Inn Gatwick Airport is ideally located at Jct 9a of the M23 and with easy links to the M25, A23 and A217, as well as being only half a mile from Gatwick Airport (with a shuttle bus running 24 hours everyday) and close to Manor Royal Industrial Estate. London is easily accessible from the Holiday Inn Gatwick Airport via the Gatwick Express to London Victoria leaving every 30 minutes. The Holiday Inn Gatwick Airport is an ideal choice if you are looking to stay in an Airport Hotel or looking for a hotel in one of the surrounding areas, for example, in Brighton, Surrey or even a London.Kids Eat & Stay Free**Terms and Conditions apply ... more   less 

Additional Information about Holiday Inn London-Gatwick Airport

Address: Povey Cross Road, Horley RH6 0BA, England
Region: United Kingdom > England > Surrey > Horley
Price Range: $95 - $180 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn London-Gatwick Airport 3*
Number of rooms: 216
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Also Known As:
Holiday Inn Gatwick Airport Hotel Horley
Gatwick Airport Holiday Inn
Holiday Inn Horley
Horley Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn London-Gatwick Airport staff and other travellers.
23 questions
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East Midlands
22 days ago
Wales
over a year ago
East Midlands
22 days ago
Bicester, United Kingdom

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Questions? Get answers from Holiday Inn London-Gatwick Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The corridors are long, if like us you have mobility issues, ask for a room nearer the lifts.”
 of 5 bubbles WTMEUK, 24 Feb 2017 | Read review
“Eat next door!”
 of 5 bubbles Rapide1949, 13 Feb 2017 | Read review
“we had the room next to the lift and even that was a very quiet room !”
 of 5 bubbles Palmaexpat, 5 Feb 2017 | Read review
“Don't go for rooms that aren't accessible by the lift. I was in 531 and the lift I was advised to,use stopped on fourth floor.”
 of 5 bubbles _judyhharris, 3 Feb 2017 | Read review
“all rooms are sound proof so you don't hear the planes.”
 of 5 bubbles tinam602, 18 Jan 2017 | Read review
5 of 5