Thistle London Heathrow Terminal 5
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Thistle London Heathrow Terminal 5

Bath Road, Longford Heathrow Airport Terminal 5, West Drayton UB7 0EQ England
Traveller (1117)
You wouldn't stay here for the views!  The room seems to be sound-proofed, as there was no noise from aircraft landing and taking off nearby.
Room & Suite (368)
Breakfast at Thistle
Dining (96)

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About

3.5
#7 of 14 hotels in West Drayton
4.4 of 5 bubbles
Location
3.8 of 5 bubbles
Cleanliness
3.8 of 5 bubbles
Service
3.7 of 5 bubbles
Value
Located close to all terminals, with direct access to Terminal 5 via the eco friendly Ultra POD network in 7 minutes. As well as boasting spectacular views of the northern runway and architectural splendor of terminal 5 from the hotel restaurant, terrace and bar. The Thistle London Heathrow is the ideal place to unwind whether you are flying off early or arriving late at night. Also because we're close to central London Thistle London Heathrow is a perfect venue for business meetings and other events.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
24-hour security
Non-smoking hotel
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Vending machine
Shuttle bus service
Taxi service
Banquet room
Meeting rooms
24-hour front desk
Dry cleaning
Laundry service
Room features
Air conditioning
Desk
Housekeeping
Room service
Safe
Telephone
Wardrobe / wardrobe
Flatscreen TV
Iron
Laptop safe
Wake-up service / alarm clock
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Quiet
Family
Languages Spoken
English, Hindi

Location

Bath Road, Longford Heathrow Airport Terminal 5, West Drayton UB7 0EQ England
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 56 out of 100
56
Heathrow Airport
London City Airport
5,996Reviews118Q+A100Room tips

Reviews
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Detailed Reviews
S. D wrote a review Jan 2020
1 contribution
4.0 of 5 bubbles
Quiet hotel allowing a relaxing sleep during overnight Heathrow layover at a very compelling price. Fantastic breakfast buffet (albeit not included in the room price, but reasonably priced).

Potential improvement - The overhead heater responded to the remote control by turning on/off, and lighting up some LEDs, but I never heard sounds of air blowing, or feel warmth from it, which wasn't very reassuring. That said, the room didn't get overly cold, so I didn't bother calling to ask about it, as we were tired and just wanted to sleep..

Overall great stay and I'd return for sure.
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Review collected in partnership with this hotel
Date of stay: January 2020
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from lindafarley, General Manager at Thistle London Heathrow Terminal 5
Responded 16 Jan 2020
Thank you for your review. We are glad you enjoyed your stay, the friendly service from the team and found the location of the hotel convenient for easy transport to the airport via the Pod. We are delighted that you enjoyed your breakfast and the view from the Runway View Restaurant. We are sorry for the issue you experienced with the heater, our maintenance team will look into the issue. We do hope to welcome you back to the hotel again in the future. Next time please visit our website for our parking packages and sign up for special member offers. Kind Regards,
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James S wrote a review Mar 2020
Brough, United Kingdom282 contributions182 helpful votes
4.0 of 5 bubbles
I have stayed at this hotel on many occasions enroute to far off places and wanted somewhere with easy access to Terminal 5 and other Terminals close at hand from Heathrow. I booked on line direct with the Thistle Group which was very easy to do and got a really good price for a double room for one night and 8 days parking on the hotel grounds which are very secure and easy to find. On arrival the reception could not have been more helpful and check in was so easy and a pleasure. The hotel enquired as to what Terminal we were flying from so that they could suggest the best option of getting to our Terminal which was 3 flying to Vienna ealy the next morning and I had 3 options but chose a taxi which was at a set price of £12 or I could have waited for the shuttle bus or even gone on the POD to Terminal 5 and made my own way to Terminal 3 on the express train, but the taxi option was the best which was recommended by reception. The room as usual was clean and comfortable although thought their duvets had shrunk as they seemed smaller than my last visit. The bathroom could have been updated but again it was somewhere to rest our heads before an early flight. As is our usual we visited the bar and ate in the restaurant which had a good choice of food and again the staff could not have been more helpful. The reception ensured that my taxi was there the next morning at 5am and even gave me an ealry morning call. I would just like to say that I have tried other hotels in the area and some are cheaper but always keep coming back to the Thistle Hotel because they look after you and treat you like a human being and not just another number. Well done to all the staff that made everything so easy and a pleasure.
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Date of stay: February 2020
3.0 of 5 bubblesRooms
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
Room Tip: Ask for the ground floor if possible
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from lindafarley, General Manager at Thistle London Heathrow Terminal 5
Responded 6 Mar 2020
Thank you for your review. We are glad you enjoyed your stay, the friendly service from the team and found the location of the hotel convenient for easy transport to the airport. We are delighted that you enjoyed your meals and the view in the Runway View Restaurant and Bar. We do hope to welcome you back to the hotel again in the future. Next time please visit our website for our parking packages and sign up for special member offers. Kind Regards,
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ClanAnderson wrote a review Feb 2020
Leicester, United Kingdom353 contributions175 helpful votes
3.0 of 5 bubbles
Ideal hotel for terminal 5 as pods are easy to use and take around 6 mins or so. They are not cheap but are very convenient. The hotel is much like a rabbit Warren, just rows of low ceiling corridors all looking the same. The rooms are compact to the point that the bathroom has no room for a loo roll holder! However, the bed was comfy and it was not noisy even though you are constantly seeing planes fly overhead. God viewing area from the restaurant and bar but the staff are not friendly, in fact you seem to be rather an inconvenience to them. Staff on reception were better and for a quick overnight stay you can put up with then being aloof. The care park fee was included in the price and this was very reasonable for the week. Would stay again if flying from Heathrow.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from lindafarley, General Manager at Thistle London Heathrow Terminal 5
Responded 21 Feb 2020
Thank you for your review. We are glad you enjoyed your stay and found the location of the hotel convenient for easy transport to the airport. We are delighted that you enjoyed your meals and the view in the Runway View Restaurant. I am sorry that the team were not helpful and friendly as they should be, we will complete training with the team to ensure that we improve the service. We are working hard to improve the standard of the rooms, facilities and service. We do hope to welcome you back to the hotel again in the future. Next time please visit our website for our parking packages and sign up for special member offers. Kind Regards,
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WelshPJ wrote a review Mar 2020
54 contributions29 helpful votes
5.0 of 5 bubbles
We stayed at the Thistle Heathrow Terminal 5 prior to an early flight the following day, we found the hotel to be excellent value for money and had a very comfortable nights sleep before our early start. We had a nice meal in the runway bar which was fairly priced. The whole point that we choose this hotel was for the convenience of the airport, the walk to the Heathrow Pod was less than 5 minutes and you were shuttled directly outside of the terminal. I would recommend this hotel as it was great value, for both the room and parking and the location was excellent for what we wanted. One note is that the sat nav takes you to the main road near the Premier Inn however the Thistle is down the side road on the left prior to the Premier Inn.
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Review collected in partnership with this hotel
Date of stay: February 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from lindafarley, General Manager at Thistle London Heathrow Terminal 5
Responded 9 Mar 2020
Thank you for your review. We are glad you enjoyed your stay, the friendly service from the team and found the location of the hotel convenient for easy transport to the airport via the Pod. We are delighted that you enjoyed your meals and the view in the Runway View Bar. We do hope to welcome you back to the hotel again in the future. Next time please visit our website for our parking packages and sign up for special member offers. Kind Regards,
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surfchicksarah wrote a review Feb 2020
Ipswich, United Kingdom186 contributions19 helpful votes
5.0 of 5 bubbles
Perfect location for T5, the pod transfer was very easy and stress free and saved lots of time and stress. Just straight out the hotel, through the gates and onto the pod and you are in the terminal.
You do have a fee to use the pod, which is actually a free service at Heathrow but this is to get through the security gates at the hotel, so understandable, although at £6 each person each way it may be expensive for families or larger groups travelling.
To save the stress and queues at the buses however it is well worth it in our opinion.

Room was clean and spacious and a comfortable bed, and the staff at the hotel were extremely helpful when we misplaced our car parking pass. I just advise everyone to put it in a safe place and where you know it is. (Or perhaps keep it safe in the car!) 😂

Will definitely look to stay here again if we have any more trips planned.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from lindafarley, General Manager at Thistle London Heathrow Terminal 5
Responded 19 Feb 2020
Thank you for your review. We are glad you enjoyed your stay, the friendly service from the team and found the location of the hotel convenient for easy transport to the airport via the Pod. The hotel does not own or operate the Pod however access is chargeable and we have negotiated the lowest charge possible to be paid to the operator. The facility is a huge advantage for the hotel as we are able to offer a quick direct connection. We do hope to welcome you back to the hotel again in the future. Next time please visit our website for our parking packages and sign up for special member offers. Kind Regards,
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303racoon50 wrote a review Jan 2020
Coventry, United Kingdom107 contributions66 helpful votes
5.0 of 5 bubbles
I wanted the closest hotel to Terminal 5 for an overnight stay and the pod transfer 5 minutes from Terminal to Hotel was a deal maker. The POD cost at £6 per person each journey is steep (price not set by the hotel) but because the hotel is such good value (amazing £10 buffet breakfast incl hot) I thought I would go with it for convenience and I was pleased I did. So convenient. Breakfast in the Runway Restaurant was excellent. So fresh and provided soya milk for my daughter too. Everything was so fresh. A great start before a very long day. The room (ground floor 407) was newly refurbished and beds were comfortable. No outside noise as double glazing and inner glazing too. The best hotel experience I have had at Heathrow. Just needed to be better signposted from the POD station B to the hotel as we couldn't make out quite where to go in the dark because of foliage a bit overgrown in the car park. I booked over a Heathrow hotels website and paid £54 for a twin room so it was great value. Breakfast £10 extra. Bargain!
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Review collected in partnership with this hotel
Date of stay: January 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from lindafarley, General Manager at Thistle London Heathrow Terminal 5
Responded 6 Jan 2020
Thank you for your review. We are glad you enjoyed your stay, the friendly service from the team and found the location of the hotel convenient for easy transport to the airport via the Pod. We are delighted that you enjoyed the view and your meals from the Runway View Restaurant and Bar. We do hope to welcome you back to the hotel again in the future. Next time please visit our website for our parking packages and sign up for special member offers. Kind Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wallaj4 wrote a review Sept 2020
Cheltenham, United Kingdom91 contributions75 helpful votes
1.0 of 5 bubbles
We have stayed at the Thistle many times and choose it due to location to T5 and runway views and value for money food & drink .
Because of the pandemic , I called the hotel to ask if the bar and restaurant would be open prior to my arrival and was told no restaurant, but the bar would be open with bar food . They did confirm however the pods to Heathrow are closed and hoppa bus.

On arrival , we discovered the bar also closed and the bar they now are revering to is a cafe set up in a depressing area in reception with limited drinks ( one pump for dispensed beer) plus menus for local takeaways
We left the hotel and spent £26 on taxi going to a local pub and had great food and drinks as usual - we would NEVER had stayed here if information was provided accuracy on my telephone call -

I made a complaint regarding the inaccurate information and poor offerings and was informed manager would contact you. This was 6 days ago and no response - Very poor
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Date of stay: September 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sudeep Majumdar, General Manager at Thistle London Heathrow Terminal 5
Responded 16 Sept 2020
Hi, Thank you for taking time to provide us with feedback. Please accept my sincere apology for the inconvenience caused to you during your stay. Hotel reopen on 27th Aug 2020 with all covid safety measures and we wanted to ensure our team is absolutely confident with the current process and guidelines to ensure safety of our guests and team, hence we decided to open our facility in a steady manner. You will be happy to know that as of 21/09/20, we are opening our Runaway restaurant & bar. I am really sorry that no one has responded to your enquiry as of today, could you please email me your contact number at sudeep.majumdar@glhhotels.com and I shall contact you. Hoping to see you soon.
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eddiesmith12020 wrote a review Mar 2020
Newcastle upon Tyne, United Kingdom1 contribution
1.0 of 5 bubbles
Did not honour the booking over the phone promised that they would match booking.com price that included breakfast if booked direct over the phone and would make note on booking to include breakfast. But when checked in it wasn’t included as promised. Gave lame excuse that made 10% diiscount or included breakfast. Why would l book direct when booking.com was cheaper and included breakfast. Just a con
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Review collected in partnership with this hotel
Date of stay: March 2020
3.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Naomi J wrote a review Jan 2020
London, United Kingdom22 contributions18 helpful votes
3.0 of 5 bubbles
Very convenient for Heathrow, and nice staff, but this hotel is not wheelchair accessible. There is a temporary ramp from the lobby to the rooms. It was VERY hard getting to my room as my wheelchair did not make it up the temporary ramp and I had to yell for help until passing strangers helped me to get up it. Reception staff who were nearby did not notice me struggling. Also the room I was staying in had a door barely wide enough to get my wheelchair into. However this Is an ideal location for the pod to the airport, so if you don’t have disability access issues, you are likely to find this a basic but comfortable and very convenient hotel.
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from lindafarley, General Manager at Thistle London Heathrow Terminal 5
Responded 20 Jan 2020
Thank you for your review. We are glad you found the location of the hotel convenient for easy transport to the airport. We are sorry for the issues you experienced, unfortunately the hotel does not have a lift however I am glad the team allocated a ground floor rooms but extremely sorry they did not show you the step free hallway adjacent to reception and did not assist you when you needed some help. I do hope the team assisted with meals in our Lobby Lounge and the remainder of your stay. We will continue to work to improve the standard of the rooms, facilities and service and appreciate your feedback. We do hope to welcome you back to the hotel again in the future. Next time please visit our website for our parking packages and sign up for special member offers. Kind Regards,
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Forest1865 wrote a review Oct 2021
Nottingham59 contributions1 helpful vote
+1
5.0 of 5 bubbles
We stayed at this hotel the day before and day after flights to Disneyland. The Thistle is the ideal place to stay if you are flying from Heathrow terminal 5. It is right by the terminal and the POD system that links the hotel to the terminal is so convenient to use. It is also a lovely little experience for kids!

The rooms we massive and even though we were right by the airport you hear no noise from the planes in your room. The rooms came with a nespresso machine which was a lovely feature and the 2nd room we stayed in, 622 had a separate room which our daughter loved!

All the staff we encountered were excellent and really helpful. The restaurant bar had a great selection of food, the pizza was easily the best non takeout pizza we have ever had. We will not hesitate to book here again when flying from Heathrow.
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Date of stay: October 2021Trip type: Travelled with family
Room Tip: You can pre book parking at £12 per night
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Robert Ironside Wood, General Manager at Thistle London Heathrow Terminal 5
Responded 1 Nov 2021
Dear Forest1865 Thank you for your kind words after your recent stay with us, I am delighted that we left such a positive impression. The Pod is a great asset for the hotel and you are not the first to find it something of an experience in itself! I will pass your comments on to the team as well who will enjoy reading them and we look forward to welcoming you back to the hotel in the future. Best wishes, Rob
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Answer from Leslie G
Newcastle upon Tyne, United Kingdom2 contributions1 helpful vote
Yes I think you can
Answer from Mac B
1 contribution
Yes 2
Matthewwalker2291 asked a question Dec 2023
New Quay, United Kingdom110 contributions58 helpful votes
Has anyone g got a contact email address for the hotel please.
Answer from geniegal
Melbourne, Australia650 contributions208 helpful votes
I do have an email address but the posting guidelines will not allow me to type it in here. Is there another way I can send it to you if you still need. Lavinia
sally 21 asked a question Oct 2023
Newport, United Kingdom348 contributions199 helpful votes
Do rooms have a fridge
Answer from Mariek73
Sydney, Australia50 contributions31 helpful votes
Not that I recall…
Answer from David H
Bury, United Kingdom1,634 contribution459 helpful votes
No I dont think so, as it also serves the car park. Just pop into the hotel reception to pay for a single ride.
nigelmhealey wrote a tip May 2024
Southwell, United Kingdom280 contributions33 helpful votes
3.0 of 5 bubbles
"Read the hotel's instructions for taking the pod from/to LHR T5. They are really clear."
Read full review
paul m wrote a tip May 2024
3 contributions9 helpful votes
5.0 of 5 bubbles
"Just worth staying here if you have a flight from Heathrow terminal 5"
Read full review
Gabby B wrote a tip May 2024
Las Vegas, Nevada2 contributions
5.0 of 5 bubbles
"The easiest way to get to the hotel is by the pod transit. It’s located in the car park in terminal 5. "
Read full review
Tim P wrote a tip May 2024
Bristol, United Kingdom46 contributions4 helpful votes
4.0 of 5 bubbles
"Very easy to get on the perimeter road to the park and rides, they also have the pods to T5 Get a standard room for a literal overnighter"
Read full review
jamvanu wrote a tip May 2024
London, United Kingdom22 contributions59 helpful votes
1.0 of 5 bubbles
"Don’t bother staying there "
Read full review
Not the right property for you?
There are more places to choose from in the West Drayton area.
PRICE RANGE
AU$124 - AU$180 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
thistle london heathrow hotel, thistle london heathrow west drayton, thistle heathrow
LOCATION
United KingdomEnglandGreater LondonWest Drayton
NUMBER OF ROOMS
266
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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THISTLE LONDON HEATHROW TERMINAL 5 (AU$124): 2024 Prices & Reviews (West Drayton, Greater London, UK) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Thistle London Heathrow Terminal 5
Which popular attractions are close to Thistle London Heathrow Terminal 5?
Nearby attractions include Sphere Bar and Lounge (1.1 km), The Great Barn (1.0 km), and Harmondsworth Moor (1.0 km).
What are some of the property amenities at Thistle London Heathrow Terminal 5?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Thistle London Heathrow Terminal 5?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Thistle London Heathrow Terminal 5?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Thistle London Heathrow Terminal 5?
Yes, paid private parking on-site and paid public parking on-site are available to guests.
What are some restaurants close to Thistle London Heathrow Terminal 5?
Conveniently located restaurants include Cast Iron Bar & Grill, La Belle Epoque, and Kaniz Restaurant.
Does Thistle London Heathrow Terminal 5 have airport transportation?
Yes, Thistle London Heathrow Terminal 5 offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Thistle London Heathrow Terminal 5?
Yes, dry cleaning and laundry service are offered to guests.
Does Thistle London Heathrow Terminal 5 offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Thistle London Heathrow Terminal 5?
The staff speaks multiple languages, including English and Hindi.
Are there any historical sites close to Thistle London Heathrow Terminal 5?
Many travellers enjoy visiting Runnymede National Trust (6.8 km), St Margaret's Church (7.2 km), and St Martins Church (2.7 km).
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