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Sheraton Heathrow Hotel

Hotels.comUSD 122*
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14/05/2017 15/05/2017
1 room 2 adults 0 children
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Sheraton Heathrow Hotel
Sheraton Heathrow Hotel
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2,179 Reviews from our TripAdvisor Community

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Showing 1,994: English reviews
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London, United Kingdom
Reviewed 4 days ago NEW

A hotel that offers excellent sleep quality, spacious clean rooms. Breakfast choices are as usual but quality and freshness not so good. For restaurant try down town London. The behavior of the waiters serving breakfast and the restaurant needs to be refined.Racist comments do not help anybody nowdays. As a Sheraton lacks any sense of decoration and lightness resembling more...

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Helpful?
Thank hazardous2016
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Please accept my apologies that your stay was not up to your standards. I urge you to contact me urgently regarding the waiters comments, as this is not acceptable under any circumstances. James Olivier

Crawley, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 15 October 2016 via mobile

Stayed here for a night after dropping the partner off at Heathrow. Refurbishment works in progress, but you would never know!! Nicely refurbished rooms, fairly big and uncluttered! Spacious shower cubicle with a striking red glass wall! Very modern and clean. Fabulously comfortable bed, not quite like being at home, but a good second best!! Nice touch to have a...

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Helpful?
1Thank QueM-G
About Hotel's Favourite Review
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for your comments. We are extremely pleased that you like our new rooms and it makes such a difference to hear that all our efforts are worthwhile. Your feedback is greatly appreciated and we look forward to welcoming you back soon. James

Brockenhurst, United Kingdom
Reviewed 4 days ago NEWvia mobile

In short: The refurbished rooms are nice but housekeeping is inconsistent, the food in the Orchard restaurant is terrible and the front line service abysmal. Having been in three different rooms, I am not impressed with consistency of housekeeping. One room had items missing in bathroom, another had a fridge with some other guest's badly spoilt food (the smell was...

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Helpful?
Thank jfallesen
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

I appreciate you taking the time to review our hotel. However I am disappointed to learn that you did not enjoy your stay. Inconsistency of room items, the approach of staff and the standard of restaurant food should never have arose. Therefore I urge you to contact me directly so that I may investigate this further and make amends. James...

London, United Kingdom
Reviewed 4 days ago NEWvia mobile

This is the second time I've stayed here and would really recommend it. So much so we have already booked it again for the night before our next holiday in August! The food at the Asian restaurant it absolutely out of the world and of a very high standard. This hotel also offers an inside pool with a bar perfect...

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Helpful?
Thank Carly J
Qualicum Beach
Reviewed 5 days ago NEWvia mobile

I just couldn't believe the atrocious treatment from check in to check out at this supposedly 3 star SPG hotel. I'm a platinum spg member but that had no meaning to this staff. Shoe box tiny room, although refurbished was dismal. I had booked 2 stays on a pre paid rate. Was laughed at about the parking charge of $25...

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Helpful?
1Thank Redrooster52
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

I'm terribly sorry that you did not enjoy your stay with us. It is unacceptable that you felt that you were not treated well by the reception staff. Please contact me directly as I would like to take this matter further and try to restore your trust in our hotel again. James Olivier

Newbury, United Kingdom
Reviewed 6 days ago NEW

Stayed recently so as to avoid the M25 early morning rush hour prior to our flight. Very pleasantly surprised. Warmly greeted at check in and my Sheraton status recognised and on file, so managed to get a room upgrade. The hotel looks a bit weird from the outside, the room looked like it had been recently renovated. Good Sheraton bed...

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Helpful?
Thank steve H
County Donegal, Ireland
Reviewed 1 week ago

The renovations on the Club floor have led to much improved rooms although the absence of a minibar is an omission. It took a while for the internet to be sorted out but it is now simple to use. My one criticism is that the bedroom temperature is always set far too low and then zircon control is difficult (Impossible?)...

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Helpful?
Thank SPGglobal
London
Reviewed 1 week ago

I have stayed at this hotel several times over the years. It has normally been one of the better-priced options at the airport and now that the rooms have been refurbished to modern standards, it is really quite impressive. On a recent stay, I had a small issue with the way the check-in was handled and mentioned this in the...

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Helpful?
Thank LondonIsis
United Kingdom
Reviewed 2 weeks ago via mobile

Stayed here before flying on holiday. I'm an SPG member and stay at Sheraton hotels often. Hotel has undergone and continues to be refurbished. I stayed in a club room to get access to the club lounge and have an 'upgraded room' Room itself is OK - average - but doesn't have the facilities the hotel lists as standard -...

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Helpful?
Thank Magpietraveller365
Sheraton_Heathrow, Guest Relations Manager at Sheraton Heathrow Hotel, responded to this review

Sheraton_Heathrow, EAM at Sheraton Heathrow Hotel, responded to this review Please accept our sincere apologies for any problems during your stay. furthermore, please contact me directly in order to resolve the situation once and for all. Once again apologies and looking forward to hearing from you

Clydebank, United Kingdom
Reviewed 2 weeks ago via mobile

Quite disappointed with my room. Yes it modern and looks like it's been recently upgraded, but avoid 301-312 and possibly the same in the second floor. Outlook is horrible. Don't understand why they put people into these rooms when others have views of fields etc Also disappointed that as a Gold Member they put me into this room. I will...

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Helpful?
1Thank Themissingcase
Sheraton_Heathrow, Front Office Manager at Sheraton Heathrow Hotel, responded to this review

Many thanks for your comments following your stay here. Sadly our location does not offer great views, but some are better than others. We have noted your preference and we will attempt to offer a room with views over fields next time.. . Thank you also for the comments on the bar. This I will deal with without delay, Enzo...

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Heathrow Hotel is located less than a mile from Heathrow Terminal 5 and is only minutes away from any of the terminals. The Sheraton Sweet Sleeper Bed, The Link at Sheraton, Sheraton Club and Sheraton Fitness powered by Core Performance make it a comfortable choice where guests find a home away from home. A welcoming team of talent always strives to make guests feel special and to create a warm sense of community to be enjoyed by all. ... more   less 

Additional Information about Sheraton Heathrow Hotel

Address: Colnbrook By Pass, West Drayton UB7 0HJ, England
Region: United Kingdom > England > Greater London > West Drayton
Price Range: $112 - $228 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Heathrow Hotel 4*
Number of rooms: 426
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Also Known As:
Sheraton West Drayton
West Drayton Sheraton
Sheraton Heathrow Hotel West Drayton, Greater London, UK
Hotel Style:
#7 Luxury Hotel in West Drayton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Heathrow Hotel staff and other travellers.
18 questions
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Questions? Get answers from Sheraton Heathrow Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are good try though to book as SPG for extras. Avoid rooms 3230 to 3240 a/c bit noisy.”
hazardous2016, 26 Apr 2017 | Read review
“Try to avoid being at the back of the hotel overlooking the Heathrow detention center.... Not very nice!”
ecd3007, 31 Mar 2017 | Read review
“Rooms at the rear f the hotel are quieter, away from the road and airport noise, the trade off, not much of a view.”
garygeorge3, 19 Mar 2017 | Read review
“ask for ground floor”
Marnin72, 19 Jan 2017 | Read review
“Request a renovated room, but the mini-bar refrigerators are still missing as of Dec 2016.”
DHaskell59, 1 Jan 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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