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Sheraton Heathrow Hotel

Sheraton.comUSD 92*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Sheraton Heathrow Hotel
Sheraton Heathrow Hotel
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2,191 Reviews from our TripAdvisor Community

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Showing 2,004: English reviews
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Weinheim, Germany
Reviewed 4 days ago NEW

This is a very average hotel. Really nothing special, though friendly & competent personnel. Prices are medium, though I believe the breakfast buffet to be too expensive at 15 GBP/p. Rooms are quite small, but OK. This hotel is good for sleeping a night when having a lay-over at Heathrow. Traffice to the hotel can sometimes be very bad, it...

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Helpful?
Thank saltacity
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for your recent comments of which we take note, although there is little I can do to change traffic conditions around the airport. Whilst on most occasions London is very accessible, please be careful as traffic conditions can be even worse on both entering and exiting Central London. James

Brisbane, Australia
HOTEL’S FAVOURITE REVIEW
Reviewed 9 January 2017

This hotel has recently been (actually ongoing) renovated as you can tell from the smell of the new Carpet. I like that smell. Everything was great in the room. The only issue was nowhere to put your bags ie one of those foldaway strap tables that will hold a bag at a height that you can access it. It takes...

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Helpful?
Thank Bauplenut
About Hotel's Favourite Review
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for your positive comments about our renovated rooms. All rooms are equipped with luggage racks and on this occasion I can only assume that yours was removed for maintenance. Please accept our apologies for your inconvenience. However, I am glad you enjoyed our Club Lounge and hope to welcome you back very soon. James

London, United Kingdom
Reviewed 5 days ago NEWvia mobile

Stayed here for 1 night prior to a flight from Heathrow terminal 3. Check in was quick and efficient with friendly staff. The room was large,clean and well appointed. Dinner in the hotel bar was tasty and very well priced (£12 for a pizza and a pint). They also have a good happy hour on cocktails. The Sheraton is definitely...

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Helpful?
Thank shoegal1
Virginia Beach, Virginia
Reviewed 6 days ago NEWvia mobile

Stayed last night as we had an early flight. IMHO I think with a hotel being so close to an airport there should be free transfers. Since there isn't, you can buy a ticket via airport bus shuttle for 4.50 pound. OK hotel, however our floors looked like they hadn't been vacuumed and we found the tip of a blue...

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Helpful?
Thank Amber L
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for your recent comments following your stay with us. If you would be good enough to give us a call we can investigate the comments regarding the corridor and room. With regards to the airport transfers, unfortunately it's the same for every hotel at Heathrow. The hotels in the past did have free transfers but the operating licences...

Mayo
Reviewed 1 week ago

Stayed to attend a seminar. Very handy so close to the airport. Great meting rooms, juice bar and small snacks in the square. Clean rooms, comfortable beds. Very very friendly and helpful reception staff.

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Helpful?
Thank Ikke K
Denton, Texas
Reviewed 1 week ago

We stayed at this hotel for one night prior to our flight home the next day. The check-in was smooth and friendly and the room was clean, comfortable and modern in every respect. We took a taxi from Southampton after disembarking from a cruise and were pleased to find that the rooms were ready before noon. I was very impressed...

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Helpful?
Thank RUDY C
Reviewed 2 weeks ago

We were there during a 10 hour layover. Grabbed a Hoppa bus (9pounds round trip/person) and arrived at 1am or so. There was about a 7 min wait for check-in, but the staff was working efficiently to get everyone in. The room was great. The bed was big and very comfortable. The place was very clean. The bathroom was cute...

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Helpful?
1Thank Monica d
Redditch, United Kingdom
Reviewed 2 weeks ago

Stayed one night prior to flight. Easy access to airport. The Hoppa bus stops picks up frequently although we took a taxi. (£11) Reception staff were friendly and helpful.The hotel has recently been refurbished and the room was clean and smart and had all the amenities you need for an overnight stay.Will stay here again when we fly from Heathrow

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Helpful?
2Thank Trejan_12
London, United Kingdom
Reviewed 3 weeks ago

Stayed for 1 night. Upgraded to a club room via SPG. Check in was superb and friendly. We made a request from housekeeping which was dealt with within minutes, Excellent service. Had lunch in a deserted restaurant but food was plentiful and tasty. Good service . Requested a newspaper for next morning to be told " no papers at the...

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Helpful?
2Thank royTrowbridge
Sheraton_Heathrow, F&B Manager at Sheraton Heathrow Hotel, responded to this review

Thank you, I appreciate your comments. I must apologise for the conduct of our restaurant supervisor, this is totally unacceptable. Please contact me directly with the date of your breakfast so that I may investigate who this associate was and ensure that this does not happen again. Thank you once again. Enzo Pepe

Hopkinton, Massachusetts
Reviewed 3 weeks ago

I have stayed here twice this year. In my previous review, I was excited about renovations. They appear to be complete, the new carpet smell is gone, and one would hope my most recent stay would be great. It was not. Water pressure in my room was terrible. The shower head was already broken. Cleaning staff are leaving the hallways...

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Helpful?
1Thank EarlMagnus
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for your feedback, I am sorry you experienced a number of issues during your recent stay with us but appreciate you bringing these to our attention. We will look into the water pressure and shower head problems and ensure these are rectified. We do clear the hallways on a regular basis so please excuse the oversight this time...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Heathrow Hotel is located less than a mile from Heathrow Terminal 5 and is only minutes away from any of the terminals. The Sheraton Sweet Sleeper Bed, The Link at Sheraton, Sheraton Club and Sheraton Fitness powered by Core Performance make it a comfortable choice where guests find a home away from home. A welcoming team of talent always strives to make guests feel special and to create a warm sense of community to be enjoyed by all. ... more   less 

Additional Information about Sheraton Heathrow Hotel

Address: Colnbrook By Pass, West Drayton UB7 0HJ, England
Region: United Kingdom > England > Greater London > West Drayton
Price Range: $127 - $233 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Heathrow Hotel 4*
Number of rooms: 426
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Also Known As:
Sheraton West Drayton
West Drayton Sheraton
Sheraton Heathrow Hotel West Drayton, Greater London, UK
Hotel Style:
#7 Luxury Hotel in West Drayton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Heathrow Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed on the ground floor which was very comfortable and no wait for elevators.”
RUDYC_10, 16 May 2017 | Read review
“Worth upgrading to a club room.”
royTrowbridge, 30 Apr 2017 | Read review
“All rooms are good try though to book as SPG for extras. Avoid rooms 3230 to 3240 a/c bit noisy.”
hazardous2016, 26 Apr 2017 | Read review
“Try to avoid being at the back of the hotel overlooking the Heathrow detention center.... Not very nice!”
ecd3007, 31 Mar 2017 | Read review
“Rooms at the rear f the hotel are quieter, away from the road and airport noise, the trade off, not much of a view.”
garygeorge3, 19 Mar 2017 | Read review
5 of 5
Sheraton.com
USD 92* /night
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Prices are for 1 room, 2 adults
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