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07/05/2017 08/05/2017
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    Novotel London Heathrow

    Cherry Lane, West Drayton UB7 9HJ, England
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    May 7
    May 8
    1 room, 2 adults, 0 children
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    Traveller (312)
    Room & Suite (117)
    Dining (30)
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    Overview

    • Excellent30%
    • Very good39%
    • Average19%
    • Poor6%
    • Terrible3%
    Travellers talk about
    “swimming pool” (95 reviews)
    “the sofa bed” (33 reviews)
    Free Wifi
    Pool
    Restaurant
    Room Service
    Bar/Lounge
    Fitness centre
    4 Star Hotel
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    Offers from Novotel London Heathrow
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    Crowne Plaza Hotel London-Heathrow
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    Rooms
    7 May8 May
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Traveller rating
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    Reviewed 21 June 2014

    Last night after three weeks in London and Paris, this was our final lay over point prior to an early morning departure to the states. I am the type who stresses a bit on travel days having had more than my share of last minute...More

    Helpful?
    Response from Julian M, Manager at Novotel London Heathrow

    Dear Richard K, Many thanks for your comments. We are glad to you were satisfied with your stay and that all went well before travelling back home. We hope to see you again soon. Kind Regards,

    Reviewed 19 June 2014

    Novotel says 'Our mission: your satisfaction' blah blah...so we could only feel let down when we arrived for a special Fathers' Day w/e to find our family room was not ready and the pool was closed for refurb. Yes, yes this was in the small...More

    Review collected in partnership with Accorhotels.com
    Helpful?
    Response from Julian M, Manager at Novotel London Heathrow

    Dear Guest, Many thanks for your feedback following your stay in our property. I was disappointed to that your experience was not at your expectation, please allow me to express my sincerest apologies. I can confirm that your feedback is very important to use already...More

    Reviewed 18 June 2014

    We booked via Legoland Hotels for a night stay, but we have used Novotel before and trust the brand. We were so happy with the Hotel and thought it looked really nice inside, the use of trendy lighting and open plan layout were great. We...More

    Helpful?
    Response from Julian M, Manager at Novotel London Heathrow

    Dear carlaeliza, Thank you very much for your comments regarding your stay. We are very pleased to hear that we made your stay an enjoyable experience and that all the services you used were at your satisfaction. I am sure that this feedback will serve...More

    Reviewed 17 June 2014 via mobile

    Stayed here for one night in a triple room. 3rd bed was as hard as concrete and was not worth paying £250 a night for. Location is not bad, breakfast was average. Just about acceptable but completely over pricedMore

    Helpful?
    Response from Julian M, Manager at Novotel London Heathrow

    Dear R4ja1, Thank you for taking the time to write a review about your experience following your stay with us. I am grateful for your comments and we will look into the different subjects you have been referring to. I can already reassure you that...More

    Reviewed 17 June 2014

    I stayed there for 4 nights and I must say I didn't enjoy anything about it. It looked a cheap highway motel with nothing around. Rooms were noisy with the running water in sewage pipes. You could even wake up with the sound of door...More

    Helpful?
    Response from Julian M, Manager at Novotel London Heathrow

    Dear godofrock, Thank you for your feedback. I am truly sorry to hear about the inconvenience caused during your last stay. As a matter of fact, the points mentioned in your comment do not reflect our normal standards of service. I will hence address them...More

    Crowne Plaza Hotel London-Heathrow
    2,782 reviews
    #3 of 12 hotels in West Drayton
     
    Hyatt Place London Heathrow Airport
    2,669 reviews
    #2 of 12 hotels in West Drayton
     
    Leonardo Hotel London Heathrow Airport
    1,629 reviews
    #5 of 12 hotels in West Drayton
     
    Renaissance London Heathrow Hotel
    1,546 reviews
    #4 of 23 hotels in Hounslow
     
    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    Details
    • Price range
    • USD 78 - USD 149 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Green Hotel in West Drayton
    • #3 Family Hotel in West Drayton
    • #3 Luxury Hotel in West Drayton
    • #5 Business Hotel in West Drayton
    • #6 Romantic Hotel in West Drayton
    Photos
    Traveller (312)
    Room & Suite (117)
    Dining (30)
    Pool & Beach (8)
    Nearby
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    Nearby Restaurants
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    Nearby Attractions
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    Questions & AnswersAsk a question
    Pete and Kathy T
    Hi please help I recently booked accomadation at your hotel by mistake.not being used to doing all of this I thought I was booking novotel in paddington!!I'm so upset, I now realize the accom in paddington is way more expensive so wondering and hoping could you please cancel my reservation as I have really stuffed up and appreciate some help please advise...Warm Regards Kathy Taylor...booking ref is FGGLBGTG
    27 March 2017|
    Answer
    Response from Robin C | Reviewed this property |
    This request has been sent to Tripadvisor to me rather than the hotel. Dependent on whether you booked with a cancellation clause, I am sure they will let you do so. You need to contact them!
    0
    Votes
    sianlewis2015
    Could we leave our car in your car park for 10 nights and how much would the cost be? or alternatively, if we catch a National Express to Heathrow Terminal 2 the night before our flight, are there any shuttles that take us to your hotel and at what cost?
    20 March 2017|
    Answer Show all 7 answers
    Response from Suzanne C | Reviewed this property |
    We did not park at the hotel so you need to call them about parking costs. There is a Hoppa Bus that takes you to Heathrow and the front desk has a schedule. However, it is faster if you take one of the cars the hotel... More
    0
    Votes
    CocoMelbourne_10
    How would we get from this hotel back into London St Pancras?
    26 January 2017|
    Answer Show all 2 answers
    Response from Craig T | Reviewed this property |
    Sorry for the delay, Taxi into Heathrow then use the express or underground would be the best way. you could talk to the hotel about arranging a taxi
    0
    Votes
    Room Tips
    "Queen size beds are good"
    Read review
    "Opt for a Executive Room instead of the Regular or Superior."
    Read review
    "Become an accor club member to get reduced prices and other benefits"
    Read review
    "interior one"
    Read review