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Novotel London Heathrow

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2,150 Reviews from our TripAdvisor Community

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There are newer reviews for Novotel London Heathrow
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Showing 1,935: English reviews
East Sussex
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 11 March 2014

Stayed here 3 times whilst attending courses.. hotel pretty good staff helpful food a little over priced and portion sizes small . Breakfast is always good and this is buffet style hot and cold with good choice . Most recently booked room via 3rd party web site booking.com and the qouted room rate was far cheaper than booking with the... More 

Helpful?
Thank Paul C
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Paul C, Thank you for your comments following your stay. We are pleased that you have enjoyed your stay with us and that you found it to be good value. I would like to inform you that we offer a best price guarantee directly on our website Accorhotels.com. As a matter of fact if you find a better rate... More 

Essex
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 7 March 2014

Stayed at this hotel 4th March 2014. Booked on a mystery hotel deal and was very pleasantly surprised. Staff were so pleasant and attentive. Room was of above average size especially for Heathrow. Good sized flat screen television, comfortable king size bed and quality furnishings. Separate toilet and great rain shower (with hand held attachment) in bath of good size.... More 

Helpful?
Thank 121chiffchaff
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear 121chiffchaff, Thank you so much for this wonderful review of your stay and this superb 5* rating. We are delighted that you have enjoyed your room with our brand new Flat TV screens as well as the fitness centre and the swimming pool. We are hope to see you again soon at Novotel London Heathrow. Best Regards, More 

sheffield
Level Contributor
54 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 6 March 2014

The staff at this hotel are really helpful. They have been great pre stay answering many questions and this carried on during our brief stay. The food in Elements was a great surprise as our expectations were low. However the food was freshly cooked, well presented and of a high quality, we saw no evidence of any microwave type meals.... More 

Helpful?
Thank sheffieldmac
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear sheffieldmac, Many thanks for your kind review of your stay. i was so glad that you found our staff and our food to be of excellent quality. I will ensure to forward your comments to all the teams. I have taken note however of your comments regarding the room. We are looking forward to welcoming you again soon. Warm... More 

United States
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 6 March 2014 via mobile

Two many comedic errors to mention. 3 tries to get a room not on the motorway ( even though I asked in writing and when I arrived for a quiet room) Warm beer and greasy sandwiches in the bar (if you actually get the one you ordered) Very poor for a chain known to normally be pretty decent.

Helpful?
Thank SirTravelaLot2000
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Guest, Thank you for your review of your stay. I was sorry to hear about the changes of room and your bar meal. I would like to assure you that we have taken your comments on board. We hope to welcome you again soon. Kind Regards, More 

Inverness, scotland
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 4 March 2014

We stayed at this hotel in Feb 2014 before our flight to US. We had 3 adults in a room with a double bed and sofa bed. Check in was very smooth and staff were friendly and helpful. The room was clean and had a toilet separate to the bathroom which worked well for us getting ready in the morning.... More 

Helpful?
Thank Donnamu
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Donnamu, Many thanks for reviewing your stay at Novotel London Heathrow. I am glad that you found the service, the room and the breakfast to be pleasant and that you had a good experience. We are looking forward to seeing you again soon at Novotel London Heathrow. Best Regards, More 

Chester, United Kingdom
Level Contributor
85 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 4 March 2014

Booked via a last minute website, and got a room for 3 for £74 per night and stayed for 2 nights. I chose the hotel as it had free Wifi, parking and was not directly over the flight path. On arrival at nearly midnight there was a car park open with plenty of free spaces. We were checked in by... More 

Helpful?
1 Thank arizona71
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Guest, Many thanks for your kind review. We are pleased that you have enjoyed your stay with us from the room and the breakfast. I can confirm that we have taken your comments on board with regards to the security and the breakfast price. We hope to welcome you again when you next travel to the area. Best Regards, More 

Sydney, Australia
Level Contributor
58 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 2 March 2014

Stayed at this property this week and Its a nice airport hotel, pretty standard for a 3.5-4 star Heathrow property. Rooms were quite large and the free internet (which was quick enough) was appreciated. The bar has good bar food and there is also a restaurant. The airport shuttle runs frequently and is 10 minutes from the airport.

Helpful?
1 Thank honestopinions77
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Guest, Thank you very much for your review following your stay with us. I was glad to hear that you have enjoyed your stay and our facilities. We are looking forward to welcoming you again. Warm Regards More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 February 2014

We stayed here before our trip to Miami, the hotel was OK. It was slightly basic for a Novotel Hotel to be honest, the lobby was nice, but the rooms and pool area was disappointing! It needs a shop or something in the hotel, the nearest shop is a 25 minute walk! A tip for the hotel, you should offer... More 

Helpful?
1 Thank Shanice M
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Shanice M, Thank you for your review of our hotel. I noticed that you have stayed in June last year and I would like to inform you that we now have unlimited free WIFI and this since July 2013. Thank you again for your review, we hope to weloming you again soon. Best Regards, More 

Chania Town, Greece
Level Contributor
42 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 23 February 2014

We stayed for one night before our flight to PUNTA Cana. The main reason for choosing the hotel was the fact that it was close to our departuring terminal, however, for the price we paid we ecpected it to be in general a lot better than it was. Personally, also working in the tourism industry , I find it terrible... More 

Helpful?
3 Thank anna_maraki
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear anna_maraki, Many thanks for your review. I am sorry we did not live up to your expectations during your stay. We have different types of rooms available ranging from the Novation rooms to the Suites. The Suite room is an excellent option for families who are looking for more space since it offers a bedroom area and a living... More 

Bristol, United Kingdom
Level Contributor
273 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
Reviewed 23 February 2014

We stayed here before flying out to Istanbul early the next morning. Negotiating the Hoppa bus to get to the hotel was a little bit of a nightmare since there was a lot of people trying to get on one full bus so after a lot of waiting in the cold we gave up and got a taxi which cost... More 

Helpful?
Thank 1066girl
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Guest, Many thanks for your review of your stay. I have shared your kind words and comments with all the team here at Novotel London Heathrow. I was sorry to hear about the difficulties you had reaching our hotel since the Hoppa service is not often full and is generally reliable. We are all looking forward to seeing you... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just a short drive from one of London's main international airports, Novotel London Heathrow Airport is the perfect place for a stopover. Whether travelling in or out of the capital, you are guaranteed a restful night's sleep. Enjoy the luxury of our indoor heated swimming pool and ensure your travels are stress-free at Novotel. ... more   less 

Additional Information about Novotel London Heathrow

Address: Cherry Lane, West Drayton UB7 9HJ, England
Region: United Kingdom > England > Greater London > West Drayton
Price Range: $37 - $144 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London Heathrow 4*
Number of rooms: 178
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Priceline, Odigeo, Agoda, ACCOR, HotelTravel.com, Travelocity and Booking.com so you can book your Novotel London Heathrow reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel London Heathrow Hotel West Drayton
Novotel Hotel London Heathrow
Novotel West Drayton
West Drayton Novotel
Novotel London Heathrow West Drayton, Greater London, UK
Hotel Style:
#1 Green Hotel in West Drayton
#3 Luxury Hotel in West Drayton
#3 Family Hotel in West Drayton
#5 Business Hotel in West Drayton
#6 Romantic Hotel in West Drayton
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Questions & Answers

Here's what travellers have asked, with answers from Novotel London Heathrow staff and other travellers.
31 questions
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Questions? Get answers from Novotel London Heathrow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Executive room or suite”
 of 5 bubbles 304lekana, 26 Nov 2016 | Read review
“If you don't mind walking a long hall, ask for a higher floor and in the back of the hotel.”
 of 5 bubbles JonatheTravelerT, 15 Nov 2016 | Read review
“It's near an airport....however we did get a good night's sleep.”
 of 5 bubbles 602markj, 15 Nov 2016 | Read review
“Avoid room 200”
 of 5 bubbles justinrender2016, 13 Nov 2016 | Read review
“Junior suites give plenty of space if with kids , just strange no sink in the WC”
 of 5 bubbles Frodo_10, 27 Oct 2016 | Read review
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