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Novotel London Heathrow

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Novotel London Heathrow
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2,260 Reviews from our TripAdvisor Community

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Showing 2,041: English reviews
San Francisco
Reviewed 16 August 2014 via mobile

We stayed here from 8/13-8/15 while on the way home from Asia. My personal experience it's a great place for a short stay and catching an early flight. The breakfast was good (and young kids eat free). The dinner quality was quite fair if you had to eat in. The front desk staff were very friendly and helpful. When in...

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Helpful?
1Thank TangoinBsAs
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear TangoinBsAs, We are delighted to know that you had a great experience at the Novotel London Heathrow, that you enjoyed our breakfast, the service we provide and the different amenities we offer. Thank you for pointing out Lara from the reception whom we also think is doing a great job! Our goal is to always exceed our guests’ expectations...

Orlando, FL
Reviewed 16 August 2014

We stayed at the Novotel London Heathrow for two nights at the start of our UK holiday. I would compare the room to a Premier Inn, the room may be a little smaller. On the plus side if you're visiting in the summer, the room has air conditioning. Also, the wifi is free and the breakfast buffet was delicious. They...

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Helpful?
1Thank Replevin
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Replevin, Thank you very much for this excellent review of the Novotel London Heathrow and for rating us a superb 5*! It is so nice to hear that the staff made all the difference during your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all the...

Reviewed 13 August 2014 via mobile

Stayed here as a package. This is the 2nd time we have done this. The hotel is really nice and staff are very helpful. We had breakfast and parking included in the price. The first day we got the shuttle bus to Heathrow to catch the tube. £8 return per adult, kids are free. The other 2 days we went...

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Helpful?
Thank JB4JB
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear JB4JB, Many thanks for taking the time to post your thoughts here and for returning to our hotel. We are glad that you have enjoyed both experiences with us and that the quality of service was consistent. Thank you for praising the staff and for recommending us. I will be sharing your thoughts with the team here and we...

Leicester, United Kingdom
Reviewed 13 August 2014

This hotel is ideally located for access to Heathrow. We stayed for 1 night & enjoyed a comfortable sleep. The hotel boasts a pool, which was smaller than we had anticipated. In addition whilst using the pool we were asked to use only the deep end as several small children were using the shallow end for a swimming lesson. Considering...

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Helpful?
Thank julesw62
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear julesw62, Many thanks for your review. I am glad you enjoyed your night and had a comfortable sleep. We hope to see you again soon. Kind Regards,

Reviewed 13 August 2014 via mobile

Just home after a 3 night stay at this hotel with my partner and teenage son. Room was an ok size, bit cramped but that was due to having sofa bed made up. We were only there to sleep so it didn't worry us. Great facilities with separate toilet to bathroom (strange no washbasin in toilet though), safe, tea/coffee, hair...

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1Thank NicDanStephen
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear NicDanStephen, Many thanks for your lovely review. We are happy that you and your family had a great stay with us. Thank you for commenting on the very good experience you had in our restaurant. I will be sharing your kind words with the team here and I am looking forward to having you stay with us again in...

Guelph
Reviewed 10 August 2014

From reception,room size,price and food.Could not ask for more.Great value!!!Readily accessible computers in lobby and free WiFi.We were at the end of our journey and really needed a no hassle experience,and thats just what we got.Thankyou.

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1Thank manumanGuelph
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear manumanGuelph, We are very pleased to hear that you have had a fantastic stay at Novotel London Heathrow and that we provided you with a relaxing experience. We look forward to seeing you again soon. Warm Regards,

Birmingham, United Kingdom
Reviewed 9 August 2014

We stayed here as part of our Legoland experience. The hotel was very nice, free Wi-Fi, air con, hair dryer, iron, fridge, it was very clean and comfortable oh and the black out curtains were just fab! The prices in the restaurant were a little expensive but we found a KFC near by! Breakfast was included in our price, it...

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Thank Lorraine H
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Lorraine H, We are delighted to know that you had a great experience at the Novotel London Heathrow and that you have enjoyed using our facilities. We are looking forward to your next visit. Best Regards,

Halifax, United Kingdom
Reviewed 9 August 2014

Stayed at Novotel Heathrow with wife and 2 kids. Absolutely loved it. Kids were very happy, couldn't get them out of the play area. Service was very good and hotel was very clean. Breakfast was excellent, very good choice. Would definately recommend it.

Review collected in partnership with Accorhotels.com
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Thank AsifShahzad
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear AsifShahzad, Thank you for such a positive feedback. We are glad that you are complementing us on the very good service provided to you during your stay and also that you and your children loved our facilities. Thank you also for recommending our hotel to others. We look forward to your next stays. Kind regards,

Exeter, Devon
Reviewed 5 August 2014 via mobile

Stayed here with husband and little stepson for one night as had two days at LegoLand. Very convenient location and easy to find. Staff could not have been more helpful. Excellent facilities for children, playroom and woo/Xbox. Breakfast came included in deal and was nice not amazing, did have large selection. I would not eat here as meals expensive if...

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Thank pcminx
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear pcminx, We thank you for your words of praise. We are truly happy to hear that you have enjoyed your stay at Novotel London Heathrow and that you found it to be perfect for your needs. We look forward to welcoming you back soon. Best Regards,

Rotherham, United Kingdom
Reviewed 5 August 2014

When I first arrived at the car park entrance to find the barrier not working and the 'call for assistance' button completely unresponsive I definitely feared the worst. Thankfully before I could even get out my phone to call the hotel a member of staff had jogged over and opened the barrier manually. From then on this hotel provides a...

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Thank Paul G
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Paul G, Thank you so much for your detailed comment and this fabulous 5* rating you have given us. We are delighted that you have enjoyed your stay and that you found our facilities to be very convenient for your needs. It is also a pleasure to hear that we have become one of your favourite hotels in the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just a short drive from one of London's main international airports, Novotel London Heathrow Airport is the perfect place for a stopover. Whether travelling in or out of the capital, you are guaranteed a restful night's sleep. Enjoy the luxury of our indoor heated swimming pool and ensure your travels are stress-free at Novotel. ... more   less 

Additional Information about Novotel London Heathrow

Address: Cherry Lane, West Drayton UB7 9HJ, England
Region: United Kingdom > England > Greater London > West Drayton
Price Range: $85 - $187 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London Heathrow 4*
Number of rooms: 178
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Hotels.com and ACCOR so you can book your Novotel London Heathrow reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel London Heathrow Hotel West Drayton
Novotel Hotel London Heathrow
Novotel West Drayton
West Drayton Novotel
Novotel London Heathrow West Drayton, Greater London, UK
Hotel Style:
#1 Green Hotel in West Drayton
#3 Family Hotel in West Drayton
#3 Luxury Hotel in West Drayton
#5 Business Hotel in West Drayton
#6 Romantic Hotel in West Drayton
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Questions & Answers

Here's what travellers have asked, with answers from Novotel London Heathrow staff and other travellers.
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Questions? Get answers from Novotel London Heathrow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Opt for a Executive Room instead of the Regular or Superior.”
 of 5 bubbles NashP470, 20 Mar 2017 | Read review
“Become an accor club member to get reduced prices and other benefits”
 of 5 bubbles B9009QKgaryc, 1 Mar 2017 | Read review
“interior one”
 of 5 bubbles AUKASISA, 22 Feb 2017 | Read review
“All rooms are very quiet.”
 of 5 bubbles marcelot845, 10 Feb 2017 | Read review
“Ground floor room was allocated to us, this was very quiet.”
 of 5 bubbles Candy2214, 1 Feb 2017 | Read review
5 of 5