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Novotel London Heathrow

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2,154 Reviews from our TripAdvisor Community

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There are newer reviews for Novotel London Heathrow
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Showing 1,939: English reviews
haywards heath
Reviewed 18 June 2014

We booked via Legoland Hotels for a night stay, but we have used Novotel before and trust the brand. We were so happy with the Hotel and thought it looked really nice inside, the use of trendy lighting and open plan layout were great. We are not fans of the football, so seeing this on all the Tv Screens was...

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Helpful?
Thank carlaeliza
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear carlaeliza, Thank you very much for your comments regarding your stay. We are very pleased to hear that we made your stay an enjoyable experience and that all the services you used were at your satisfaction. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the...

Leeds, United Kingdom
Reviewed 17 June 2014 via mobile

Stayed here for one night in a triple room. 3rd bed was as hard as concrete and was not worth paying £250 a night for. Location is not bad, breakfast was average. Just about acceptable but completely over priced

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Helpful?
Thank R4ja1
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear R4ja1, Thank you for taking the time to write a review about your experience following your stay with us. I am grateful for your comments and we will look into the different subjects you have been referring to. I can already reassure you that your feedback will be very helpful to us. We look forward to welcoming you back...

Amsterdam, The Netherlands
Reviewed 17 June 2014

I stayed there for 4 nights and I must say I didn't enjoy anything about it. It looked a cheap highway motel with nothing around. Rooms were noisy with the running water in sewage pipes. You could even wake up with the sound of door closing if the people next door tried to lock it just a little hard. Food...

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Helpful?
Thank godofrock
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear godofrock, Thank you for your feedback. I am truly sorry to hear about the inconvenience caused during your last stay. As a matter of fact, the points mentioned in your comment do not reflect our normal standards of service. I will hence address them with the teams in order to prevent any future occurrence. I hope you will give...

Cardiff, United Kingdom
Reviewed 17 June 2014

For an airport hotel, the Novotel is good. Checkin was quick, the room was clean and standard Novotel furniture but was not too worn as some other hotels. Connecting to Terminal 5 was either 15m bus or taxi, the one downside, that it is not too close to the airport itself although travel time to all terminals is equal. Restaurant/bar...

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Helpful?
Thank Christopher B
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Christopher B, We are very pleased to hear that we made your stay enjoyable and that all the services you used were at your satisfaction. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience,...

Lincolnshire UK
Reviewed 16 June 2014 via mobile

Never normaly write reviews but feel this hotel deserves a mention. Stayed at this Novotel heathrow for two nights on a legoland break and it did not disappoint. The only reason it is not 5 stars is because we were originally booked into a superior room which we found out was too small to accommodate the sofa bed and a...

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Helpful?
Thank April B
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear April B, Thank you so much for this fantastic review. We are so pleased that you have enjoyed our hotel and the family offer which includes welcome gift for the children, play area and swimming pool. We are also glad that you liked the upgrade into the Suite since it is very good value for money for a family...

London, United Kingdom
Reviewed 15 June 2014

I attended a conference here but did not stay overnight so cannot comment on rooms. The conference facilities were not up to standard, a soulless room, small and crowded with too little space to make accessing exits easy. Refreshments were adequate, but the serve yourself system for coffee and hot water was much too time consuming to be suitable for...

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Helpful?
1Thank snailrunner
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear snailrunner, Thank you for reviewing your conference day at our hotel. We are disappointed to hear that the event you attend to was not at your satisfaction. We can confirm that all the conference arrangements are made in agreement with the organizers and so far we have only received positive feedback about this day. We are sorry however that...

Saffron Walden, United Kingdom
Reviewed 13 June 2014

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Thank Lorenz J
Julian M, Manager at Novotel London Heathrow, responded to this review

Miami, Florida
Reviewed 12 June 2014

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Thank Ricardo R
Julian M, Manager at Novotel London Heathrow, responded to this review

Bristol, United Kingdom
Reviewed 11 June 2014

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Thank Philip P
Julian M, Manager at Novotel London Heathrow, responded to this review

Morgantown, West Virginia
Reviewed 9 June 2014

Hotel is conveniently located for quick access to London Heathrow. Very comfortable and quiet room despite the temporary construction going on during the day. The best part was the helpful staff. When we arrived at noon, the rooms were not available/cleaned yet but a member of our group had the flu and needed to rest. They quickly had one made...

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Helpful?
Thank maxine r
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear maxine r, Thank you so much for this nice review. We are delighted to hear that the staff made all the difference by providing you with a very enjoyable experience. I would like to inform you that our bar is opened again with a brand new design. We hope that you will be able to enjoy this new feature...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just a short drive from one of London's main international airports, Novotel London Heathrow Airport is the perfect place for a stopover. Whether travelling in or out of the capital, you are guaranteed a restful night's sleep. Enjoy the luxury of our indoor heated swimming pool and ensure your travels are stress-free at Novotel. ... more   less 

Additional Information about Novotel London Heathrow

Address: Cherry Lane, West Drayton UB7 9HJ, England
Region: United Kingdom > England > Greater London > West Drayton
Price Range: $36 - $150 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London Heathrow 4*
Number of rooms: 178
Reservation Options:
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Also Known As:
Novotel London Heathrow Hotel West Drayton
Novotel Hotel London Heathrow
Novotel West Drayton
West Drayton Novotel
Novotel London Heathrow West Drayton, Greater London, UK
Hotel Style:
#1 Green Hotel in West Drayton
#3 Family Hotel in West Drayton
#3 Luxury Hotel in West Drayton
#5 Business Hotel in West Drayton
#6 Romantic Hotel in West Drayton
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Questions & Answers

Here's what travellers have asked, with answers from Novotel London Heathrow staff and other travellers.
31 questions
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Questions? Get answers from Novotel London Heathrow staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Executive room or suite”
 of 5 bubbles 304lekana, 26 Nov 2016 | Read review
“If you don't mind walking a long hall, ask for a higher floor and in the back of the hotel.”
 of 5 bubbles JonatheTravelerT, 15 Nov 2016 | Read review
“It's near an airport....however we did get a good night's sleep.”
 of 5 bubbles 602markj, 15 Nov 2016 | Read review
“Avoid room 200”
 of 5 bubbles justinrender2016, 13 Nov 2016 | Read review
“Junior suites give plenty of space if with kids , just strange no sink in the WC”
 of 5 bubbles Frodo_10, 27 Oct 2016 | Read review
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