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Crowne Plaza Hotel London-Heathrow

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Crowne Plaza Hotel London-Heathrow
Crowne Plaza Hotel London-Heathrow
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2,598 Reviews from our TripAdvisor Community

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Showing 2,506: English reviews
Blackpool, United Kingdom
Level Contributor
199 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed yesterday NEW via mobile

My wife and I had booked the hotel attached to Terminal 5, a club room. Prior to arrival, I contacted them to ask if they served sparkling wine in the club lounge. I was told no, and after the exchange of a few emails with them, I cancelled. I am a Spire Elite IHG member, so booked using points at... More 

Helpful?
Thank Tim G
Level Contributor
57 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 3 days ago NEW via mobile

Stayed for a week on business and would come back for either business or pleasure. Rooms are of good service, good sized desk to work at. Bathroom well stocked with fluffy towels and toiletries. Hospitality tray stocked each day. Food and waiting staff in restaurant made dining a pleasure

Helpful?
Thank latinmeadow25
Barnet, United Kingdom
Level Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 4 days ago NEW via mobile

Only stayed one night just so we could get our flight in the morning. We arrived very late the night of our check in which didn't bother the hotel they asked what floor would be best suited for us and only made us aware even at the time we arrived they could still make us food. The gentleman at reception... More 

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Thank kerrylouu
Ottawa, Canada
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 days ago NEW

Stayed for 1 night before flight - which is probably the case for 99% of the guests. Cheap airport shuttle available. Would stay here again if flying from Heathrow. Staff were pleasant. Several food options within the hotel (some are for 18+ only) and not many budget choices, but hard to get elsewhere on foot due to lots of traffic.... More 

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Thank BritA1
1 review
Reviewed 6 days ago NEW

it was good stay, room was clean , breakfast was good . howe// POOL area was very dirty , especially men changing room shower area was very dirty and it seems all staff can use the facility at the same time as guest so it was full of staff that finished their shift (restaurant staff). this area need urgent attention... More 

Helpful?
Thank 436siavashe
Lancaster, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 days ago NEW

My husband and I have been staying at the Crowne Plaza for the last three weeks. The team he works with have been there for months. They say your day starting well will go well. This is certainly true of Issy and her team in the restaurant. Breakfast is the most important meal of the day. The selection here will... More 

Helpful?
Thank 588ruth88
Kettering, United Kingdom
Level Contributor
93 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 1 week ago NEW via mobile

We stayed here for x1 night before flying out the next day. There was a mix up with our rooms, but rectified very quickly. We ordered room service and was happy with the food and time taken to deliver. We got this for free due to the room mix up which we thought was more than fair. My partner used... More 

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Thank SarahC511
Kettering, United Kingdom
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 week ago

Stayed there overnight for a business meeting. Access from the airport and M25/M4 is very easy. Staff at the reception was very friendly, the room was spacious and clean but had seen better days.All a bit dated. The internet was incredibly slow and there were no international channels on the TV. We were a group of 8!!! people but needed... More 

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Thank Cloggyandfroggy
The Netherlands
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

We have stayed 2 nights in Crowne Plaza last august 2016. The rooms are big and lovely and breakfast is good. However the second day of our stay, my grandma collapsed, she fell down near the elevators and was unconscious and was seriously injured. The staff didn't know how to handle the situation, the hall was full of people, staf... More 

Helpful?
Thank SarinaJ2
Melbourne, Australia
Level Contributor
244 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed 1 week ago

We stayed here recently on a quick trip to the UK for family reasons. We arrived after a long 24 hour flight and found that the check in was very efficient and friendly staff right through out the hotel. Room was clean and the beds were very comfortable the only complaint I have re the beds is that they could... More 

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Thank Tullagirl

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The newly refurbished Crowne Plaza London Heathrow Hotel is conveniently located for all Heathrow airport terminals including the new Terminal 5. In addition M4 & M40 are only minutes away. The Hotel is just 2 minutes from Stockley Park. Complimentary transfers offered to Stockley Park whilst Bedfont Lakes Business Park is only a short drive away. Crowne Plaza London Heathrow is an ideal base while on Business or to explore Central London, Legoland Windsor, Ascot Racecourse, Wembley and Twickenham. All bedrooms are spacious, modern & equipped with air conditioning and high speed internet. The Hotel offers family rooms & accessible rooms including one with hoist facilities. Why not upgrade to the Club floor with access to Crowne Plaza Club Lounge where you can enjoy complimentary Continental Breakfast, complimentary WiFi in the lounge, drinks & canapés. Crowne Plaza London Heathrow is the place to Meet with 23 meeting and conference rooms for up to 200 delegates. All conference rooms have natural daylight and WiFi. Crowne Plaza London Heathrow is the ideal Legoland hotel for exploring all the park has to offer with journey times to the park of only 20 minutes The Hotels Leisure Club Spirit boasts Heathrow's largest indoor pool, whirlpool, sauna and fully equipped gym and treatment rooms. Uniquely the hotel has a 9 hole golf course. ... more   less 

Additional Information about Crowne Plaza Hotel London-Heathrow

Address: Stockley Road, West Drayton UB7 9NA, England
Region: United Kingdom > England > Greater London > West Drayton
Price Range: $119 - $204 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hotel London-Heathrow 4*
Number of rooms: 465
Reservation Options:
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Also Known As:
Crowne Plaza London Heathrow
Crowne Plaza West Drayton
Crowne Plaza Heathrow
Crowne Plaza Hotel London-Heathrow West Drayton, Greater London, UK
Hotel Style:
#2 Luxury Hotel in West Drayton
#3 Romantic Hotel in West Drayton
#3 Business Hotel in West Drayton
#4 Family Hotel in West Drayton
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel London-Heathrow staff and other travellers.
24 questions
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Questions? Get answers from Crowne Plaza Hotel London-Heathrow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you plan to use the pool/ fitness centre ask for a room on that side of the hotel.”
 of 5 bubbles BritA1, 30 Nov 2016 | Read review
“Request an upgrade.”
 of 5 bubbles Z93YMdaveh, 15 Nov 2016 | Read review
“I was allocated 3rd floor, it was a good quiet room, but I am sure most rooms could be described as same.”
 of 5 bubbles LindaR511, 6 Nov 2016 | Read review
“Make sure there is a mirror with a plug point if you ladies wish to do your hair”
 of 5 bubbles Jennyanydots111, 3 Nov 2016 | Read review
“Ask for a Room close to the Elevator”
 of 5 bubbles , 29 Oct 2016 | Read review
5 of 5
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