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Mercure London Heathrow Hotel

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Mercure London Heathrow Hotel
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678 Reviews from our TripAdvisor Community

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Showing 635: English reviews
Adelaide, Australia
Reviewed 19 November 2015

Stayed here on a stopover flight. Very convenient and clean. Restaurant attached which was very good value. Rooms were advertised as single, but were extremely small. Not enough space to put a case on the floor or anywhere other than on the single bed. Free internet and warm comfortable bed made this a good stay for the purpose.

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Helpful?
Thank chrissiemacsmith
GM-MLHR, General Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for your comments regarding your stay at the Mercure London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank...

London, United Kingdom
Reviewed 18 November 2015

Stayed in this hotel for over a month waiting for my house. Stayed in various rooms. First room was at the back on the top floor - small and had sloping ceiling so had to bend down when moving around. Another room was on the ground floor at the back which was quiet - very small, had 2 single beds...

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Helpful?
1Thank Nomadman411978
GM-MLHR, General Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to leave such a detailed review after your long term stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality...

London, United Kingdom
Reviewed 16 November 2015

From the moment we arrived we were made to feel welcome, the hotel is a little gem tucked away off the main road, the reception area is bright and modern with both a bar and restaurant if you fancy a drink or food. Check in was quick and easy, remember to give your car registration at check in otherwise you...

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Helpful?
Thank rayners5
GM-MLHR, General Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to leave a review following your recent visit. It is always a pleasure to receive positive feedback from guests attending functions held at the hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive...

Melbourne, Australia
Reviewed 12 November 2015

comfortable hotel for departing the uk. clean rooms but a little on the small side. was hard with prams. the staff were very friendly and obliging to any requests. the restaurant had a good food selection and was reasonably priced. was not a lot to keep the little ones occupied, but was satisfactory for our 2 night stay.

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Helpful?
Thank joeyjpt
GM-MLHR, General Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you and your family back to the Mercure London Heathrow hotel very soon! Warm regards, Richard Jackson General Manager

Hong Kong, China
Reviewed 11 November 2015 via mobile

Nice hotel, recently refurbished, for the price. Really awkward to get to for a hotel only 2 miles from the terminals. Recommend using the Hoppa bus service for £5 as local taxis have no clue where it is. Extremely good value for money. £79 on Sunday, £89 on Monday but walk ins were £49 on the Monday! Less than a...

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1Thank UKStevieH
GM-MLHR, General Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to leave feedback following your recent residential meeting. Firstly please accept my apologies for the inconvenience suffered on Sunday night, this was due to technical difficulties beyond our control at the time. I am pleased to see that our Restaurant Manager - Joe looked after your party and that the remainder of...

Montego Bay, Jamaica
Reviewed 11 November 2015

After being stranded at Heathrow airport by the airline, I needed a quick last minute hotel reservation for the evening. After searching online for suitable cost effective hotels, The Mecure seemed to be the most suitable in terms of price, location and standard. I called the hotel directly and given directions for the airport shuttle to get to the hotel...

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Helpful?
1Thank eZconsulting
GM-MLHR, General Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to write and leave feedback following your recent stay. We very much appreciate your comments. It is always a pleasure to receive positive feedback. I will share your comments with David. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously...

hastings
Reviewed 6 November 2015

Good hotel would recommend for Legoland breaks. Friendly staff and good facilities. Used the restaurant on both evenings of our stay using the set price 2 course deal. lovely food and children eat free. Room comfortable for three of us claen and tidy and considering the vicinity of the M4 very quiet. Tricky to find coming off the M4 with...

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Helpful?
1Thank shepherdsHastings
GM-MLHR, General Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Richard Jackson General Manager

Lancashire, United Kingdom
Reviewed 5 November 2015

Ideally situated to stay and leave your car on site while on holiday. We stayed 1 night before and 1 night on return. Two different experiences. When we arrived in the afternoon, we booked in, straight forward apart from the lift being broke, we where only on the first floor so we managed, early morning call booked. Went to the...

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Helpful?
Thank grandma4granchildren
GM-MLHR, General Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for leaving a review after your recent stays. I was very sorry to hear of the problems you encountered with the initial bedroom that was allocated to you and the inconvenience that followed. I was pleased to hear that a more senior member of Reception immediately resolved this by moving you room. On a different note,...

Lincolnshire
Reviewed 5 November 2015

Just finished working near this hotel and stayed there as a home from home in some ways. I had a variety of rooms, all very comfortable and all the same type of room but you will find that some rooms are smaller than others and some quieter. If you get a room overlooking the front of the building it is...

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Helpful?
Thank Stiegldrinkers
GM-MLHR, General Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to leave such an extensive insight in to your experience whilst staying at the Mercure London Heathrow. It is always a pleasure to receive positive feedback. I will certainly share your comments with the team and especially those that are personally named. I am sure that this feedback will serve as an...

Auckland Region, New Zealand
Reviewed 3 November 2015 via mobile

This hotel has lovely comfy rooms and beds but it just does not deliver on value at all. The shower was barely warm with minimal toiletries. The plumbing needs work. There are no glasses on offer and you have to use plastic cups (This is not a hostel). The food downstairs was pretty decent but the bar staff struggle to...

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Helpful?
Thank Shaun T
GM-MLHR, General Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to write and leave feedback following you recent stay. I was very sorry to read of the disappointment you felt following your stay. Whist you are correct in that there are individually sealed tumblers in the bathrooms, these are supplied for hygiene reasons. We provide additional 'standard' glassware in all bedrooms on...

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Banquet Room
Official Description (provided by the hotel)
Welcome to Mercure London Heathrow Hotel. 184 fully refurbished bedrooms and public areas, situated less than 2 miles from London Heathrow Airport. Ideally located for Stockley Park and offering easy access to Central London and the M4 / M25 motorways." Mr Richard JACKSON, Hotel manager ... more   less 

Additional Information about Mercure London Heathrow Hotel

Address: Shepiston Lane, Hayes UB3 1LP, England (Formerly Comfort Hotel Heathrow)
Region: United Kingdom > England > Greater London > Hayes
Price Range: $77 - $140 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure London Heathrow Hotel 3*
Number of rooms: 184
Reservation Options:
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Also Known As:
Comfort Inn Hayes
Comfort Hotel Hayes
Mercure London Heathrow Hotel Hayes, UK - Greater London
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Questions & Answers

Here's what travellers have asked, with answers from Mercure London Heathrow Hotel staff and other travellers.
27 questions
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Questions? Get answers from Mercure London Heathrow Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I had room 72 on the ground floor. Room 10 had the noisy pipes”
 of 5 bubbles Jackeyp, 2 Mar 2017 | Read review
“106 next to the lift facing a quiet car park”
 of 5 bubbles angelacX523TQ, 27 Feb 2017 | Read review
“Deluxe room maybe they are bigger”
 of 5 bubbles K9fredlab, 27 Feb 2017 | Read review
“Beware of early check in charge if you arrive early.”
 of 5 bubbles TENNDAWG, 24 Feb 2017 | Read review
“away from lift”
 of 5 bubbles JazzyInWonderlust, 20 Feb 2017 | Read review
5 of 5