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Mercure London Heathrow Hotel

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Mercure London Heathrow Hotel
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600 Reviews from our TripAdvisor Community

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Showing 564: English reviews
Glasgow, United Kingdom
Reviewed yesterday NEW

My manager and I stayed here for one night for a business trip to London. The area it is not the best. I witnesses the same travellers wedding as the person a few comments below, and while it wasn't the best environment the staff were all very apologetic about it and it didn't overly disrupt our stay. We ate in...

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Helpful?
Thank Lorna89379
Sittingbourne, England, United Kingdom
Reviewed 2 days ago NEWvia mobile

Situated just 10/15 minutes drive from any of the terminals and with a hoppa bus service if your not driving. This is a great place to stay before a flight. Clean comfortable rooms and good service coupled with a good price well worth a stay. The restaurant serves good food at reasonable prices. The earlier you book in advance the...

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Thank Colin B
Leeds, United Kingdom
Reviewed 3 days ago NEW

Our visit did not start well. We upgraded to a deluxe room to treat ourselves before our holiday only to find on arrival that our room was as you would expect a standard room to be but not a deluxe room. I queried this and was told we had indeed been given a deluxe room. The room had one socket...

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Thank Steve G
Reviewed 3 days ago NEW

Check in was easy polite staff ,my room was clean well decorated .it didn't service terminal 4 so they ordered a taxi for me .the room was also warm.i didn't have breakfast as I was leaving at 5.30 in the morning

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Thank Marlene R
Edmonton, Canada
Reviewed 4 days ago NEWvia mobile

I stayed at this hotel due to its proximith to heathrow during an overnight layover. I was certainly expecting something quite different to what i actually got.. I ook the HOPAA shuttle to the hotel and checked in around 10 pm.. The lobby area is quite decent but everything else just falls short of expectations.. The staff is pretty good,...

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Thank Aarij B
Reviewed 4 days ago NEW

Being close to the airport and due to time of year 2 December we did expect this Hotel to be busy and sound levels to exceed the norm. On arrival the first issue was going to be parking the roads were filled, as we pulled ever closer a young man drew close asking if he could help us. We told...

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Helpful?
Thank John R
Lisbon, Portugal
Reviewed 4 days ago NEW

I regularly fly through Heathrow, and have stayed at this hotel five or so times in the last few months. Whilst it is usually relatively inexpensive, the overall experience is mediocre at best. There is some recognition of Le Club Accor Platinum status - I have been upgraded all but once. Welcome drink voucher sometimes has to be asked for...

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Helpful?
Thank Jack_R_Europe
Worcestershire, United Kingdom
Reviewed 5 days ago NEW

I have stayed here a few times now and always been satisfied. The hotel is usually great value, the rooms are refurbished and stylish, and breakfast is always tasty, with a wide selection. The hotel is also convenient for those visiting Central London - it's a short walk to the bus stop, and then just a few minutes to Hayes...

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Thank Keith G
Reviewed 6 days ago NEWvia mobile

I stayed at the hotel for one night while in transit in London. Both check-in and check-out were very efficient and service was friendly and professional. Food (sandwich for late dinner and buffet breakfast) was good and tasty. The room was fairly small and simple (had a single bed) but comfortable. The bathroom was fairly large (even had a bathtub)....

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Thank Alex H
Ferndown, United Kingdom
Reviewed 1 week ago

Stayed over night to attended a party, was pleasantly surprised .staff were smart and polite. asked for a certain room they accomadated me. the room was small but ok good bed nice tv and a few nice touches. It was clean tidy and comfortable. The only let down was the car park was full and it was difficult to find...

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Thank th0mas02

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
Welcome to Mercure London Heathrow Hotel. 184 fully refurbished bedrooms and public areas, situated less than 2 miles from London Heathrow Airport. Ideally located for Stockley Park and offering easy access to Central London and the M4 / M25 motorways." Mr Richard JACKSON, Hotel manager ... more   less 

Additional Information about Mercure London Heathrow Hotel

Address: Shepiston Lane, Hayes UB3 1LP, England (Formerly Comfort Hotel Heathrow)
Region: United Kingdom > England > Greater London > Hayes
Price Range: $74 - $120 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure London Heathrow Hotel 3*
Number of rooms: 184
Reservation Options:
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Also Known As:
Comfort Inn Hayes
Comfort Hotel Hayes
Mercure London Heathrow Hotel Hayes, UK - Greater London
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Questions & Answers

Here's what travellers have asked, with answers from Mercure London Heathrow Hotel staff and other travellers.
25 questions
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Questions? Get answers from Mercure London Heathrow Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check room size before you book”
 of 5 bubbles D1445FEjohnr, 6 Dec 2016 | Read review
“away from M4”
 of 5 bubbles 460MartinG, 19 Nov 2016 | Read review
“Sound proofing is good so the nearness of the M4 does not affect sleep regardless of direction of room.”
 of 5 bubbles andrasz, 10 Nov 2016 | Read review
“We can recommend the superior ground floor room.”
 of 5 bubbles sue70777, 8 Nov 2016 | Read review
“Up grade to a better and larger room”
 of 5 bubbles penguin67, 3 Nov 2016 | Read review
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