We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
05/11/2017 06/11/2017
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    Best Western Palace Hotel & Casino

    Central Promenade, Douglas IM2 4NA
    Save
    Lowest prices for your stay
    05/11/2017 06/11/2017
    Lock in the lowest price from our partners
    USD 71*USD 84*
    View Deal
    Traveller (155)
    Room & Suite (66)
    Dining (21)
    Ellan Vannin
    601 reviews
    #2 of 16 hotels in Douglas
     
    The Welbeck Hotel
    431 reviews
    #1 of 16 hotels in Douglas
     
    Scafell Hotel
    832 reviews
    #1 of 1 hotels in Rosthwaite
     
    Storrs Hall
    726 reviews
    #5 of 13 hotels in Bowness-on-Windermere
     
    Overview
    • Excellent19%
    • Very good37%
    • Average29%
    • Poor10%
    • Terrible5%
    Travellers talk about
    “sea view” (138 reviews)
    “small balcony” (25 reviews)
    Free Wifi
    Parking
    Breakfast Buffet
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Multilingual Staff
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Housekeeping
    Casino
    4.0 Star Hotel
    All hotel details
    {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
    Ellan Vannin
    601 reviews
    #2 of 16 hotels in Douglas
     
    The Welbeck Hotel
    431 reviews
    #1 of 16 hotels in Douglas
     
    Scafell Hotel
    832 reviews
    #1 of 1 hotels in Rosthwaite
     
    Storrs Hall
    726 reviews
    #5 of 13 hotels in Bowness-on-Windermere
     
    Rooms
    5 Nov.6 Nov.
    |
    1 room, 2 adults, 0 children
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    Show Available Rooms
    Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 7 partner sites to see rooms from USD 71.
    We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Douglas hotels with availability
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    {"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","ATTRACTIONS_REMOVE_PAYMENT_ADDRESS_FIELDS","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "932dacddbb4a4b4b949b39c51cada8e5", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":192893,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[59406751],"additionalContentIds":[],"pollCount":0,"checkin":{"day":5,"month":11,"year":2017},"checkout":{"day":6,"month":11,"year":2017},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":71,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":null,"impressionKey":"932dacddbb4a4b4b949b39c51cada8e5","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":84,"lowestMetaPrice":71,"additionalPartner":false,"highestMetaPriceDisplay":84,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":84,"lowestMetaPrice":71,"highestMetaPriceDisplay":84,"hotelName":"Best Western Palace Hotel & Casino","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjkzMmRhY2RkYmI0YTRiNGI5NDliMzljNTFjYWRhOGU1IiwiQUlLIjoiYzQ1NTBmYjAxY2ExNGU0NjhlODZhZDY0NGNjMTgwNGMifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"isPriceDrawerEnabled":false,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": -1, "checkIn": "05/11/2017", "checkOut": "06/11/2017", "lowestPrice": "USD 71", "hasDates": true, "hacComplete": false, "contentIdMappings": {"59406751":"BestWestern","65683421":"Hotwire"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_hsx","template":"ibex_room_grid_hsx__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_hsx","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_hsx__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_hsx","template":"ibex_room_grid_row_hsx__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_hsx","js":{},"dust":{"amenities":"ibex_room_grid_row_hsx__amenities","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
    Write a Review
    Reviews (1,027)
    There are newer reviews for Best Western Palace Hotel & Casino
    See the most recent reviews
    Traveller rating
    Traveller type
    Time of year
    Language
    • More languages

    231 - 235 of 1,015 reviews

    Reviewed 24 August 2016

    Me and a friend just recently stayed at this hotel for 4 nights, the hotel staff could not do enough for you,they are so friendly and chatty. You have a brilliant choice for continental breakfast, also cooked breakfast, the food is excellent. We had a...More

    Thank carol h
    Response from PalaceHotelManager, General Manager at Best Western Palace Hotel & CasinoResponded 27 August 2016

    Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for...More

    Reviewed 21 August 2016 via mobile

    It is obvious that staff are trying hard to deliver a good service it seems that the management in place do not share the same ethos this place will only succeed if the management are honest with themselves and deliver good customer service there is...More

    Thank Kris C
    Response from PalaceHotelManager, General Manager at Best Western Palace Hotel & CasinoResponded 31 August 2016

    Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for...More

    Reviewed 19 August 2016

    There seems to be a number of contradictions about this hotel and its facilities.I can say however that the experience for us over our four night stay there was very good. We were greeted by a trainee at the front desk who was very friendly...More

    1  Thank Alan B
    Response from PalaceHotelManager, General Manager at Best Western Palace Hotel & CasinoResponded 21 August 2016

    Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for...More

    Reviewed 14 August 2016 via mobile

    I am a Platinum card holder - they did my recognise the membership scheme. Cramped dirty room with bodily fluids on the bed and a faulty toilet and bath shower mixer that only allowed a shower. Carvery food inedible. Staff refused to change my room,...More

    3  Thank Williamslow
    Response from PalaceHotelManager, General Manager at Best Western Palace Hotel & CasinoResponded 18 August 2016

    Thank you for completing the survey regarding your recent stay at our property. This Issue has been taken to Best Western & is currently being dealt with through those channels Again thank you for taking the time to write this review

    Reviewed 13 August 2016

    After looking on Trip Advisor we weren't quite sure what to expect. we were very pleased with out experience here. Lovely, helpful staff throughout the hotel, from housekeeping through to management, andlovely meals, with virtually no queuing at the carvery. We were on the top...More

    Review collected in partnership with Best Western GB
    Thank Ann A
    Response from PalaceHotelManager, General Manager at Best Western Palace Hotel & CasinoResponded 17 August 2016

    Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for...More

    Ellan Vannin
    601 reviews
    #2 of 16 hotels in Douglas
     
    The Welbeck Hotel
    431 reviews
    #1 of 16 hotels in Douglas
     
    Scafell Hotel
    832 reviews
    #1 of 1 hotels in Rosthwaite
     
    Storrs Hall
    726 reviews
    #5 of 13 hotels in Bowness-on-Windermere
     
    About
    Amenities
    • Top amenities
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Pool
    • Restaurant
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Things to do
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Casino and Gambling
    • Pool
    • Restaurant
    • Spa
    • Heated pool
    • Indoor pool
    Details
    • Price range
    • USD 69 - USD 121 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 Luxury Hotel in Douglas
    • #3 On the Beach Hotel in Douglas
    • Room types
    • Non-Smoking Rooms ,
    • Suites
    • Number of rooms
    • 133
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Cancelon, TripOnline SA, Travelocity, Orbitz and Hotwire so you can book your Best Western Palace Hotel & Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United Kingdom >
    • Isle of Man >
    • Douglas
    • Also Known As
    • Best Western Palace Hotel Douglas ,
    • Best Western Palace Hotel And Casino ,
    • Hilton Hotel Douglas ,
    • Hilton International Douglas ,
    • Hilton Douglas ,
    • Douglas Hilton ,
    • Best Western Palace Hotel & Casino Isle Of Man/Douglas
    Add Photo Photos
    Traveller (155)
    Room & Suite (66)
    Dining (21)
    Pool & Beach (7)
    Hotel & Grounds (134)
    Bathroom (5)
    Nearby
    The Welbeck Hotel
    431 reviews
    .26 km away
     
    Scafell Hotel
    832 reviews
    94.91 km away
     
    Storrs Hall
    726 reviews
    101.82 km away
     
    Ellan Vannin
    601 reviews
    1.27 km away
     
    Nearby Restaurants
    The Tea Junction
    519 reviews
    1.18 km away
    Port Jack Chippy & Diner
    184 reviews
    1.34 km away
    New Manila
    268 reviews
    .38 km away
    Jaks Bar & Steak House
    863 reviews
    1.18 km away
    Nearby Attractions
    Onchan Raceway Stockcar Racing
    7 reviews
    1.31 km away
    Manx Museum
    703 reviews
    1.13 km away
    Palace Casino
    107 reviews
    .04 km away
    The Tynwald Library
    10 reviews
    1.46 km away
    Ask a question
    Questions & Answers
    benloz63
    18 October 2017|
    AnswerShow all 9 answers
    Response from hildawent | Reviewed this property |
    We go to the Casino often as we love the Chinese Restaurant Majestic which is sited in the Casino. Robert is very accommodating and provides the best Chinese on the Island. We finish our evening at the machines or tables in... More
    1
    Vote
    Adam S
    2 July 2017|
    AnswerShow all 5 answers
    Response from PalaceHotelManager | Property representative |
    Thank you for your question. There is not a dress code for the casino but most guest do tend to wear smart / casual We look forward to seeing you soon
    0
    Votes
    Zoediane10
    25 June 2017|
    AnswerShow all 15 answers
    Response from PalaceHotelManager | Property representative |
    Thank you for your question. We have hairdryers in every room. we look forward to seeing you soon and hope you enjoy the Isle of Man.
    1
    Vote

    Recently Reviewed Hotels around Douglas

    Room Tips
    "If you can get a suite. very nice"
    Read review
    "Ask for a room facing the harbour with a balcony. They are a bit more spacious than those facing the car park"
    Read review
    "Sea view was nice when you wake up on a morning"
    Read review
    "Sea view room"
    Read review
    Is This Your TripAdvisor Listing?
    Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing