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BEST WESTERN Palace Hotel & Casino

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851 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Palace Hotel & Casino
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Showing 840: English reviews
Reviewed 19 October 2015

Just back from a weekend away, worth the extra to upgrade to a superior room with a sea view. Was a fantastic view each morning. Hotel and room was very clean, and bar prices reasonable. Bit busy at breakfast, especially Saturday morning.

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Helpful?
Thank MurrayB_1971
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for taking the time to write this review I am glad that you enjoyed your stay at our hotel and found our rooms and facilities to your liking. I hope that you will return to us in the future Again thank you for writing this review

Leicestershire, England
Reviewed 19 October 2015

We stayed for three nights in a superior sea view room. Well worth it as there was a small balcony and a fantastic view across the whole bay. We found the lady on reception to be charming and very helpful. Breakfast was fine although a little chaotic. The pool, jacuzzi and sauna were all good quality and again the staff...

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Helpful?
Thank Leicstourist
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for taking the time to write this review Thank you for your comments, it pleases me that you enjoyed your stay and made use of our dining facilities. I hope you will stay with us again should you return to the island. Again thank you for your review

athens
Reviewed 15 October 2015

I stayed to this hotel for a short holiday. It is located on the seafront which was very convenient as combines the nice view with the central location. The rooms were spacious with a very nice view(worth it and it is not expensive). They are also well equiped with all the necessary. However they are a little bit dated as...

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Helpful?
Thank jimadvisor
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for taking the time to write this review I am pleased that you enjoyed your stay with us and found our hotel and its facilities met your needs. I hope that you will return to us again in the future Again thank you for taking the time to write this review

Wilmslow
Reviewed 13 October 2015

My latest visit here started badly when I noticed they had installed a pay and display machine, having to pay through the nose for the rooms here is bad enough but to charge people staying there for parking is awful. £3 for an overnight stay, I know, on the face of it £3 is not too bad but like I...

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4Thank Justin H
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for taking the time to write this review I am sorry that we did not exceed your expectations,your comments have been taken into consideration and will help us improve for future guests Again thank you for writing this review

Kent
Reviewed 13 October 2015

I visited the Isle of Man on business with colleagues and we opted to stay at The Palace Hotel on the seafront in Douglas. It is a very peasant hotel but for me the Casino, club etc did not appeal, unfortunately many seafront hotels in this area have closed down due to lack of trade. We were greeted well by...

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Helpful?
Thank RKHKent
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for taking the time to write your review. I am pleased that you enjoyed your stay and i will pass on all the great comments to the staff and the relevent departments. Again thank you for your review and i hope that you will stay with us again in the future.

Reviewed 13 October 2015 via mobile

Check in staff were a little cold, room clean and tidy, bathroom a little tired, breakfast was good, my room was at the back, and it was noisy early hours of Sunday morning when the night club below the hotel kicked out, all said for the price paid cannot complain

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Helpful?
Thank John W
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for taking the time to write a review. We will use your feed back to help us make improvements for future guest. Again thank you for your review and we hope you will stay with us again.

Bristol, United Kingdom
Reviewed 12 October 2015

We stayed here for a weekend break. Initially we were in a standard double but we upgraded to the superior sea front room. There was a huge difference, the new room being a lot fresher as well as larger. The hotel itself is an odious building, I have no idea how it got planning permission on a Victorian promenade. It...

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Helpful?
Thank MarcusHurley
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for taking the time to write this review I am glad to hear that you enjoyed your stay at our hotel and found our facilites and dining options to your likeing. I hope that you will indeed return to us in the future. Again thank you for your review

Accrington
Reviewed 9 October 2015

This is my 8th and possibly last visit to this hotel. I have left reviews in the past but sadly no improvement. Rooms: Rooms clean and tidy but wardrobe not deep enough to hold coat hangers. had to remove ironing board to get clothes in at an angle. Tea making facilities OK and hot chocolate which was a nice touch....

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Helpful?
2Thank Dalewaddy
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future....

England
Reviewed 7 October 2015

This is the 2nd time that we have stayed at The Palace Hotel and, since our last stay, just over a year ago, the public areas are looking a little tired and in need of a bit of tlc. However, our room was immaculately clean; well cared for and it had everything we could possibly need for a 5 day...

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Helpful?
1Thank WixEngland
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for your review. I am so pleased that you enjoyed your stay. I will pass on all the lovely comments on to the staff and the relevent departments you mentioned. Again thank you for the review and we look forward to seeing you again next time.

Leicestershire, United Kingdom
Reviewed 3 October 2015

We booked 2 nights in this hotel at 2 weeks notice and got a very good deal through booking.com. The hotel itself is rather 'tired' in terms of decor but our twin room was modern, clean and comfortable. The hotel kindly gave us a room near the lift at our request. We used the hotel pool where facilities were safe,...

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1Thank stephjb61
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for taking the time to write this review I am sorry that we did not exceed your exspectations,your comments have been taken into consideration and will help us improve for future guests Again thank you for writing this review

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Pool
  • Restaurant
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Pool
  • Restaurant
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Situated in the heart of Douglas, the Island's capital, BEST WESTERN Palace Hotel and Casino is the Island's leading entertainment and leisure complex combining a quality 4-star hotel with the Island's only licensed Casino and nightclub, a Bingo and Slots lounge, health club, bars and restaurants and a two-screen cinema. During the weekend guests can enjoy a lively and dynamic atmosphere. This is the place to be if you want a quality hotel, a convenient location and entertainment on your doorstep! The hotel provides parking onsite, nominal charges apply. ... more   less 

Additional Information about BEST WESTERN Palace Hotel & Casino

Address: Central Promenade, Douglas IM2 4NA
Region: United Kingdom > Isle of Man > Douglas
Price Range: $89 - $130 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Palace Hotel & Casino 4*
Number of rooms: 133
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Also Known As:
Best Western Palace Hotel Douglas
Best Western Palace Hotel And Casino
Hilton Hotel Douglas
Hilton International Douglas
Hilton Douglas
Douglas Hilton
BEST WESTERN Palace Hotel & Casino Isle Of Man/Douglas
Hotel Style:
#2 Luxury Hotel in Douglas
#2 On the Beach Hotel in Douglas
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Palace Hotel & Casino staff and other travellers.
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Questions? Get answers from BEST WESTERN Palace Hotel & Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for a sea view room”
 of 5 bubbles CAMERONS719, 5 Dec 2016 | Read review
“Pay extra for a sea-view, totally worth the extra cost.”
 of 5 bubbles MrsLordy, 17 Nov 2016 | Read review
“There are lots of sea view rooms but it seems you have to ask for one rather than being offered one”
 of 5 bubbles applegate69, 9 Nov 2016 | Read review
“Stay elsewhere”
 of 5 bubbles goats71, 31 Oct 2016 | Read review
“Rooms facing the wooded area, as opposed to the sea facing rooms, would be quieter”
 of 5 bubbles DanB508, 31 Oct 2016 | Read review
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