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BEST WESTERN Palace Hotel & Casino

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BEST WESTERN Palace Hotel & Casino
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859 Reviews from our TripAdvisor Community

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Showing 848: English reviews
Manchester, United Kingdom
Reviewed 3 November 2015

Nice friendly Hotel in a great location. I had to pay £15 to park. The machine only takes pond coins. Who carries 15 pound coins? The rate is the same for residents and non residents. Some kind of discount for residents would be good.

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Helpful?
1Thank Harvey_Williamson
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for taking the time to write this review Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Macclesfield, United Kingdom
Reviewed 29 October 2015

First impression when entering via the back door on the promenade wasn't too good ,but when reaching the reception this impression soon changes .check in was very quick and the receptionist helpful.the sea view room was exactly what we expected clean,comfy bed and good wifi reception.maybe the bathroom could be a bit bigger and updated a tadge but was quite...

Review collected in partnership with Best Western GB
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Helpful?
Thank maccieblue
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for taking the time to write this review I am glad that you enjoyed your stay with us and found our rooms and dining facilities to your satisfaction. I hope that you will come and visit us again in the future Again thank you for taking the time to write this review

paisley scotland
Reviewed 27 October 2015

Great hotel location and parking remember to get parking disc at tourist office when coming off ferry.All staff very help full, especially Jo at the the reception. nothing was too much trouble to fix .Jo called manager immediately when we had a problem with the room happy with out come very comfortable and clean room. All staff encountered where friendly.Going...

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Helpful?
Thank sheilatequilla
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for taking the time to write this review I am glad that you enjoyed your stay with us and found our rooms and dining facilities to your satisfaction.And i will pass on your comments to the staff. I hope that you will come and visit us again in the future Again thank you for taking the time to...

Reviewed 26 October 2015

Hotel in a very good location however as a paying guest the car park charge is off putting you would think a parking pass could be issued at check in for the duration of your stay.food in the hotel is excellent however service in the bar and resteraunt is very slow during busy periods otherwise a great hotel

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Helpful?
1Thank niki w
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for taking the time to write this review Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see...

Billericay, United Kingdom
Reviewed 23 October 2015

Review collected in partnership with Best Western GB
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3Thank stephen D
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Bishop Auckland
Reviewed 23 October 2015 via mobile

Stayed at The Palace at The Isle of Man ; excellent hotel the staff were very friendly couldnt do enough to please every one; the food was cooked perfect from breakfast to the evening meal plenty of choice ; sea view rooms were a delight abd cleaned every day to a high standered nothing too much trouble if we needed...

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Helpful?
Thank June C
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for taking the time to write this review Thank you for your lovely comments i will pass them on to the staff. I am glad that you had such a good time staying in our hotel and i look forward to your return in the future Again thank you for taking the time to write this review

Newcastle, United Kingdom
Reviewed 21 October 2015

we had a sea view room with an amazing view,the room itself was very comfortable,exceptionally clean (cleaned every day). the hotel itself is a little tired in places but not worth fussing on about. breakfast was a feast off anything you wanted,anyone who could not be satisfied or find something to eat must be a very very hard to please...

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Helpful?
1Thank derek g
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for taking the time to write this review I am glad that you enjoyed your stay with us and found our rooms and dining facilities to your satisfaction.And i will pass on your comments to the staff. I hope that you will come and visit us again in the future Again thank you for taking the time to...

risca.gwent
Reviewed 20 October 2015

well worth a visit to this hotel sea view rooms excellent staff very friendly breakfast very good choice nothing to much trouble will be back. location ideal for trams good shopping centre and pubs a big thank you to jaks bar food and drink very good .steam train to port erin a must

Review collected in partnership with Best Western GB
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Helpful?
Thank adrian b
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for taking the time to write this review I am pleased that you found your stay at our hotel comfortable and welcoming and made good use of our dining facilities. I look forward to your return in the future Again thank you for writing this review

Reviewed 19 October 2015

Just back from a weekend away, worth the extra to upgrade to a superior room with a sea view. Was a fantastic view each morning. Hotel and room was very clean, and bar prices reasonable. Bit busy at breakfast, especially Saturday morning.

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Helpful?
Thank MurrayB_1971
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for taking the time to write this review I am glad that you enjoyed your stay at our hotel and found our rooms and facilities to your liking. I hope that you will return to us in the future Again thank you for writing this review

Leicestershire, England
Reviewed 19 October 2015

We stayed for three nights in a superior sea view room. Well worth it as there was a small balcony and a fantastic view across the whole bay. We found the lady on reception to be charming and very helpful. Breakfast was fine although a little chaotic. The pool, jacuzzi and sauna were all good quality and again the staff...

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Helpful?
Thank Leicstourist
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for taking the time to write this review Thank you for your comments, it pleases me that you enjoyed your stay and made use of our dining facilities. I hope you will stay with us again should you return to the island. Again thank you for your review

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Pool
  • Restaurant
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Pool
  • Restaurant
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Situated in the heart of Douglas, the Island's capital, BEST WESTERN Palace Hotel and Casino is the Island's leading entertainment and leisure complex combining a quality 4-star hotel with the Island's only licensed Casino and nightclub, a Bingo and Slots lounge, health club, bars and restaurants and a two-screen cinema. During the weekend guests can enjoy a lively and dynamic atmosphere. This is the place to be if you want a quality hotel, a convenient location and entertainment on your doorstep! The hotel provides parking onsite, nominal charges apply. ... more   less 

Additional Information about BEST WESTERN Palace Hotel & Casino

Address: Central Promenade, Douglas IM2 4NA
Region: United Kingdom > Isle of Man > Douglas
Price Range: $86 - $138 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Palace Hotel & Casino 4*
Number of rooms: 133
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Also Known As:
Best Western Palace Hotel And Casino
Best Western Palace Hotel Douglas
Hilton Hotel Douglas
Hilton International Douglas
Hilton Douglas
Douglas Hilton
BEST WESTERN Palace Hotel & Casino Isle Of Man/Douglas
Hotel Style:
#2 On the Beach Hotel in Douglas
#2 Luxury Hotel in Douglas
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Palace Hotel & Casino staff and other travellers.
6 questions
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Barrow in Furness
Burnley, England, United Kingdom
over a year ago
Halifax, United Kingdom
7 days ago
Coniston, United Kingdom
over a year ago

See all questions (6)

Questions? Get answers from BEST WESTERN Palace Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sea view is ideal”
 of 5 bubbles JohnnyG9142, 6 Jan 2017 | Read review
“Avoid the rear of the building, lovely sea views to front.”
 of 5 bubbles thetowers2016, 1 Jan 2017 | Read review
“Check that the room has a sea view if this is important to you.”
 of 5 bubbles WilliamMartinP, 29 Dec 2016 | Read review
“Go for a sea view room”
 of 5 bubbles CAMERONS719, 5 Dec 2016 | Read review
“Pay extra for a sea-view, totally worth the extra cost.”
 of 5 bubbles MrsLordy, 17 Nov 2016 | Read review
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