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BEST WESTERN Palace Hotel & Casino

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BEST WESTERN Palace Hotel & Casino
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912 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Palace Hotel & Casino
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Showing 901: English reviews
Newton Aycliffe, United Kingdom
Reviewed 1 week ago via mobile

decided to book the hotel while staying with family on the island. we got a boring room facing the car park so paid the £10 supplement for a sea view. well worth it. room had a kettle, a rubbish hairdryer, bath tub and a comfortable bed. facing out into the bay! we didn't eat at the restaurant.. the health facilities...

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Helpful?
Thank Stuart007little
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

Blackpool
Reviewed 1 week ago

We stayed recently with a large family group, We had a double room overlooking the car park. The room was very comfortable and clean. Even though we were over the car park the room was very quiet and we slept well. The breakfast was very nice, with a good choice. The staff were friendly and attentive. We had a meal...

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Helpful?
Thank ChoiceHotelsUK
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

Swindon, England
Reviewed 1 week ago

We stayed here for a long weekend March/April. Paid extra for a sea view room, but this was spoiled by the dirty windows, although the view was lovely if the patio doors were opened. The 'balcony' is nothing more than a railed ledge! Room was small, but had everything we needed. Bathroom was ridiculously tiny and my husband had to...

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Helpful?
1Thank kerryandrich
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for taking the time to write this review On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that...

Winchester, United Kingdom
Reviewed 2 weeks ago

We stayed in the hotel for four nights , room quite , chamber maids very helpful Bed was really comfortable and sheets were white and crisp. Bathroom was clean. Some of furniture could do with replacing , the bed room could benefit from Coat hooks . Breakfast was really good plenty of choice and even did seperate items sure evening...

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Helpful?
Thank busher1441
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

Manchester, United Kingdom
Reviewed 2 weeks ago

Our large group of 17 adults and 7 children plus a new born baby stayed at the Palace for a family event. Chriszl on the booking side worked tirelessly to sort out all the rooms and changes to arrival and departure times - I think we owe her massive thanks for sorting it all out perfectly. The rooms were comfortable...

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Helpful?
Thank mag074
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

Liverpool, United Kingdom
Reviewed 2 weeks ago via mobile

We stayed here recently for 3 nights in a luxury double with a sea view and breakfast included. For what we paid we felt that we got a good deal, the location is brilliant and the car park is good for convenience. The hotel is very dated, our room was very tired and it was not clean, there was dust...

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Helpful?
1Thank skye83
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

Reviewed 2 weeks ago via mobile

Would definitely stay here again, lovely clean room. Comfortable beds. Great view . the staff were very helpful. The breakfast was lovely with plenty to choose from. We stayed for Sunday lunch and were very impressed by all the choice for starters. I had the roast lamb carvery which I really enjoyed. The food was beautiful and we loved all...

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Helpful?
2Thank Jane H
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

Liverpool, United Kingdom
Reviewed 2 weeks ago via mobile

We stayed here for several nights. We stayed in a standard double it was clean and of an average size. Bed was really comfortable and sheets were white and crisp. Bathroom was clean. Only downside some of the furniture was marked could do with replacing . Breakfast was really good plenty of choice and even did seperate items sure has...

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Helpful?
Thank moorheadd63
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

Reviewed 2 weeks ago via mobile

Friendly staff, very clean hotel. No complaints other than being woken up two nights running by the shouting and swearing going on outside. Probably visitors to the casino? We visited the casino and found it small and friendly. It was an enjoyable stay

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Helpful?
Thank Charlotte G
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

Maesteg, United Kingdom
Reviewed 3 weeks ago via mobile

Stayed at this hotel during a recent business trip to the Isle of Man. Breakfast was good and I can recommend the poached eggs. Check in was good, wifi is free along with parking. Rooms were a little tired and the bath / shower was quite small.

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1Thank Jonathan T
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

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Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Pool
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Pool
  • Restaurant
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Situated in the heart of Douglas, the Island's capital, BEST WESTERN Palace Hotel and Casino is the Island's leading entertainment and leisure complex combining a quality 4-star hotel with the Island's only licensed Casino and nightclub, a Bingo and Slots lounge, health club, bars and restaurants and a two-screen cinema. During the weekend guests can enjoy a lively and dynamic atmosphere. This is the place to be if you want a quality hotel, a convenient location and entertainment on your doorstep! The hotel provides parking onsite, nominal charges apply. ... more   less 

Additional Information about BEST WESTERN Palace Hotel & Casino

Address: Central Promenade, Douglas IM2 4NA
Region: United Kingdom > Isle of Man > Douglas
Price Range: $89 - $154 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Palace Hotel & Casino 4*
Number of rooms: 133
Reservation Options:
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Also Known As:
Best Western Palace Hotel Douglas
Best Western Palace Hotel And Casino
Hilton Hotel Douglas
Hilton International Douglas
Hilton Douglas
Douglas Hilton
BEST WESTERN Palace Hotel & Casino Isle Of Man/Douglas
Hotel Style:
#2 On the Beach Hotel in Douglas
#3 Luxury Hotel in Douglas
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Palace Hotel & Casino staff and other travellers.
8 questions
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Barrow in Furness
Halifax, United Kingdom
3 months ago
Burnley, England, United Kingdom
over a year ago
merseyside
4 days ago

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Questions? Get answers from BEST WESTERN Palace Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for sea view otherwise you will overlook a horrible car park which looks like a demolition site!”
CColl63, 22 Apr 2017 | Read review
“sea view rooms are worth the extra”
  • sunrise
  • view at night
  • toward the ferry terminal
MMackDevon, 19 Apr 2017 | Read review
“Just don't go”
mariacollette, 18 Apr 2017 | Read review
“Sea View at front great , liked watching joggers dog walkers each morning”
busher1441, 15 Apr 2017 | Read review
“Go for the sea view rooms - the view is amazing”
mag074, 15 Apr 2017 | Read review
5 of 5