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Best Western Palace Hotel & Casino

Traveller (208)
Room & Suite (105)
Dining (27)
About
Location
Cleanliness
Service
Value
Situated in the heart of Douglas, the Island's capital, Best Western Palace Hotel and Casino is the Island's leading entertainment and leisure complex combining a quality 4-star hotel with the Island's only licensed Casino and nightclub, a Bingo and Slots lounge, health club, bars and restaurants and a two-screen cinema. During the weekend guests can enjoy a lively and dynamic atmosphere. This is the place to be if you want a quality hotel, a convenient location and entertainment on your doorstep! The hotel provides parking onsite, nominal charges apply.
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Property amenities
Room Service
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Pool
Restaurant
Spa
Banquet Room
Business Centre with Internet Access
Casino and Gambling
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Public Wifi
Wheelchair Access
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Room features
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Marina View
Great View
HOTEL CLASS
Location
Full view
63Somewhat walkable
Grade: 63 out of 100
23Restaurantswithin 1 km
2Attractionswithin 1 km
Reviews & more
1,188Reviews
292Photos
18Q+A
100Room tips
Traveller rating
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  • 79
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Language
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  • English
Popular mentions
Myself and a few friends visited for lunch. They have a bar menu and a set menu which a two or three items. We were seated in the dining room with a terrific view of the promenade and sea. Unfortunately it was only the view which was terrific as the food was served cold. My
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I have been in the hotel no more than 45 minutes and there have already been a number of things frustrate me. First off, the hotel carpark is a pay and display, which in its self is not an issue however, you can only pay this with coins at the machine. What sort of hotel in
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+1
Stayed for a family holiday just after Christmas and wasn’t disappointed. The lady on reception was exceptional and made us feel so welcome, food outstanding and staff wonderful. Would definitely be staying again. Room always clean and always someone on hand to help. Chinese
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Response from PalaceHotelManager, Manager at Best Western Palace Hotel & Casino
Responded 1 week ago
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, I will be sure to pass these on to all departments and staff. I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay. Again thank you for taking the time to write this review
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Foreign staff talking in their own language in front of customers which is beyond rude, from what i know of certain eastern european languages they have been bad mothing and insulting cumstomers most of which are oblivious. Looks so old it's about to fall apart. Also where are
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I think this hotel was built in the 1960's and it has a somewhat dated external appearance. Internally it is well maintained and has all of the facilities I expect. In addition it has a fitness centre and a casino. I did not use either.
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Review collected in partnership with Best Western
Response from PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino
Responded 6 days ago
Dear Guest, Thank you for taking the time to write a review. We hope that you will stay with us again in the future and that you get time to visit the casino and the health club. Regards
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Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event RoomsFamily and Play Areas
Photo provided by managementBest Western Palace Hotel & Casino
Paragon Restaurant at the Palace Hotel & Casino
Photo provided by managementBest Western Palace Hotel & Casino
Guest Room
Beach
Small bathroom
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Do you have to be a member to visit the casino / bar ? If so how do you join ? Thanks
If you are staying at the hotel, you will be equipped with a drink gift card to spend at the casino and allowed entry to play. I don't know what "non hotel patron guests" would have to do.
1 vote
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In the bath mate
0 votes
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Is there a shuttle bus to Hotel? How much for taxi?
I don,t think they have a shuttle bus and taxi fare depends where you want to be collected Ferry or airport . About £ 4.50 from sea terminal and £19 airport
0 votes
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Hi, pinkval_8. What would you like to know about this accommodation?
I wouldn't stop here unless you are desparate or skint. It's just awful, awful and oh yes, awful!.
2 votes
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Yes you can leave you bags in a room at the receptionists
0 votes
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"Go for the sea view rooms - definitey worth the higher price"
"sea view rooms worth the extra"
"Sea View is a must - otherwise its the car park!"
"rooms with sea view are wonderful, with large windows"
"Ask for a sea view room with a balcony!"
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PRICE RANGE
USD 66 - USD 153 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western palace hotel and casinobest western palace hotel douglashilton hotel douglashilton international douglashilton douglasdouglas hilton
LOCATION
United KingdomIsle of ManDouglas
NUMBER OF ROOMS
133
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